2/10 Terrible
Paul M.
17 Mar 2022
Liked: Cleanliness
Check In Disaster - Host not a Host
Renter beware. Overall property was fine and just what we needed except for the bad internet service. I would avoid Resort Rental Pros or similar "hosts" as they line up the rental and walk away from any responsibility of the property.
Our check-in was awful and delayed by 3.5 hours (originally at 4pm, we showed up at 330, but condo was not ready until 730pm). We basically waited inside our car for the majority of that time, as it was more comfortable than the lobby area or restaurants where masking was required.
Reached out to Resort Rental Pros through Vrbo and they could not address the situation as all the properties are actually managed through Wyndham and Smugglers Notch. They basically told me its not their problem. Would we have been treated better if we were owners through Wyndham or booked directly through Smugglers Notch, my guess is yes. Resort Rental Pros are basically selling the spaces and are not actual hosts, so such a description as a "Premier Host" is false.
Between Resort Rental Pros, Wyndham and Smugglers Notch no one would take any responsibility and could care less that we had been traveling all day and had $300 worth of groceries sitting in the car for hours on end. We basically lost the first night of our stay and across the board nobody cared.
I would not use this host again.
Paul M.
Stayed 7 nights in Feb 2022