Terrace/patio

Reviews of Abraham Jerusalem

Abraham Jerusalem
67 Hanevi'im St. Davidka Square, Jerusalem

Reviews

8.6

Excellent

Rating 10 - Excellent. 244 out of 525 reviews" "
Rating 8 - Good. 207 out of 525 reviews" "
Rating 6 - Okay. 48 out of 525 reviews" "
Rating 4 - Poor. 18 out of 525 reviews" "
Rating 2 - Terrible. 8 out of 525 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 2 nights in Sep 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Oct 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to meet people.
Stayed 3 nights in Sep 2023
Response from The Abraham team on 24 Sept 2023
Dear Gary,Thank you for the positive review, we look forward to welcoming you back soon

2/10 Terrible

LEGESSE

Disliked: Cleanliness, staff & service, property conditions & facilities
They are terrible in customer service. Management and staff needs major training to better assist customers.
Stayed 3 nights in Sep 2023
Response from The Abraham team on 24 Sept 2023
Dear Legesse,We appreciate you taking the time to share your feedback with us. Your input is invaluable as we continuously strive to enhance our services and ensure our guests have a great experience.We'd like to extend our apologies if you encountered any inconvenience during your recent visit. We take pride in delivering personal and attentive service across all departments, and we are sorry to hear that this was not the case during your stay.We would greatly appreciate it if you could provide us with more details about your experience. You can reach us through email, phone, WhatsApp, as well as on Facebook and Instagram. Your additional insights will help us address any specific issues and improve our services accordingly.We hope to have the opportunity to welcome you back in the future to provide with an improved experience

10/10 Excellent

Steven, Pineville

I have stayed here 4x in the last 12 months for 3-8 days each. I keep coming back! Steve Martin Love For His People Ministry Charlotte, NC USA
Stayed 8 nights in Sep 2023
Response from The Abraham team on 24 Sept 2023
Dear Steve,We are always happy to welcome you back at Abraham, We are glad you enjoyed your recent stay and hope to see you again soon.

4/10 Poor

LEGESSE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We were told Breakfast is included but in my 13 days stay I just had 1 breakfast. It was a kind of trick. Our tour starts 5:30 AM and the hotel starts serving breakfast at 7AM.
Stayed 6 nights in Sep 2023
Response from The Abraham team on 12 Sept 2023
Dear Legesse,Thank you for taking the time to write us a review. We believe there was an unfortunate misunderstanding in this case. Our breakfast is included with every reservation and is, in fact, served daily between 7-10 am in the 1st-floor lounge. It is entirely the guest's choice whether to join and enjoy it or not. We are sorry to hear that this was your experience with our breakfast.As for the Sunrise Tour, it is stated on the website that a meal or snacks are not included in it. This tour is the only one that departs before breakfast starts, and given that most of our guests only go on that tour once during their stay, we believe it is reasonable. We would be happy to address any further concerns regarding this matter.We apologize for any misunderstanding that may have occurred on our side and will be happy to welcome you back.

6/10 Okay

Kelly

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Sep 2023
Response from The Abraham team on 12 Sept 2023
Dear Kelly,Thank you for leaving us a review, we look forward to welcoming you back

10/10 Excellent

Marilyn, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were very comfortable, had a great night's sleep, the breakfast was very substantial and satisfying, the Abraham's tours were good, and the staff were friendly, competent and helpful.
Stayed 3 nights in Aug 2023
Response from The Abraham team on 23 Aug 2023
Dear Marilyn,Thank you for taking the time to leave us a review.We are so happy to hear you enjoyed staying and touring with us.We hope to see you again in the future and provide with another pleasant experience

10/10 Excellent

Rivka

Stayed 2 nights in Jul 2023
Response from The Abraham team on 7 Aug 2023
Dear Rivka,Thank you, we hope to see you again soon!

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at the front desk was very helpful with transportation questions. The Abraham is very close to bus and tram transportation. And the free map provided at the front desk was very informative. The continental breakfast had a variety of food. Laundry facilities were clean, and the machines worked well. If we come to Jerusalem again we will stay at the Abraham.
Stayed 4 nights in Jun 2023
Response from The Abraham team on 13 Jul 2023
Dear Robert,Thank you for taking the time to review your recent stay with us.It's nice to hear you found our service at reception attentive and helpful for your trip's needs, and had an enjoyable visit.We look forward for the next time!

8/10 Good

Davilus

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Climbing the the ladder When you go to bed it's ok if I were younger , otherwise everything was okay. Staff was great , l was at the center of everything from my experience.
Stayed 12 nights in Jun 2023
Response from The Abraham team on 29 Jun 2023
Dear Davilus,Thank you for taking the time to leave us a review. We appreciate your feedback.We are so happy to hear you had an enjoyable stay and hope to welcome you back in the future.We offer a variety of accommodations at Abraham, including both dorm beds and private rooms. This gives our guests the convenience of choosing the option that best suits their travel needs. Additionally, we provide the option to upgrade to a different room category for those who prefer a more personalized experience.Best regards,

4/10 Poor

Linda

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Room was small and the way furniture placed made it very uncomfortable. Towels threadbare. Bath/shower area small/uncomfortable. Limited washing machine capabilities for building that size. Worst part of our stay were the staff, we found them very impatient and unhelpful.
Stayed 5 nights in May 2023
Response from The Abraham team on 7 Jun 2023
Dear Linda,Thank you for taking the time to write us a review. We appreciate the feedback.As a hostel, our goal is to provide our guests with an experience that goes beyond just lodging. While our rooms are basic and spartan, we put the emphasis on creating a welcoming environment with common areas such as our rooftop terrace and lounge, as well as organizing various activities and tours.As a part of our service, we offer laundry facilities that include three washers, two dryers, and clothing lines in our yard. Payments can be made with both cash and card, and our prices of 15 NIS for the washer and 10 NIS for the dryer are among the most competitive in town.Lastly, we are sorry to hear that you found our staff unhelpful. We pride ourselves on providing a personal level of service, regardless of the hostel's occupancy. We understand that during busier hours, our staff may experience higher stress levels, and it is our responsibility to ensure that our guests do not feel the impact of it. Your feedback is essential in helping us address any areas where we may have fallen short in providing exceptional service.Best regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m 76, and was wondering what kind of reception I’d receive. Staff and residents couldn’t have been kinder! I think in future I will be using hostels rather than hotels. The whole experience was enriching, encouraging, life-enhancing.
Stayed 12 nights in Mar 2023
Response from The Abraham team on 4 May 2023
Dear Michael,Thank you for your kind words. We are happy to hear that we managed to make a positive impact on your hostel experience and that you found our staff to be kind and welcoming.We would love to have you back with us for another great experience.

8/10 Good

Jagadishwari

Stayed 4 nights in Apr 2023
Response from The Abraham team on 7 Jun 2023
Dear Jagadishwari,Thank you for leaving us a review,Looking forward to having you with us soon

8/10 Good

Leah

Stayed 3 nights in Feb 2023

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a hostel with a really good breakfast
Stayed 1 night in Feb 2023

10/10 Excellent

Miss Eunides

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
I had an amazing,safe anf very pleasant time. The highlight is the staff .They are fantastic,friendly and prompt to help no matter the time.They were there for me late in night when I needed help.The atmosphere on the hotel is fantastic. Surely I will be back. I made some for life.Totally recommend .great location Nide
Stayed 3 nights in Jan 2023

10/10 Excellent

Edith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again,!
Stayed 2 nights in Feb 2023

10/10 Excellent

KAHSU LEMA

Liked: Cleanliness, staff & service, amenities
They serve us like a family , and alos it provide a free guid to explain and to show us historical places.
Stayed 3 nights in Feb 2023

4/10 Poor

Frank

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Plus: Location Minus: female front desk staff, not welcomig or friendly, rooms need a renovation, kitchen so dirty
Stayed 2 nights in Feb 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly friendly & helpful staff. Lots of activities and tours planned. Live music in the rec hall.
Stayed 5 nights in Jan 2023

10/10 Excellent

Moshe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place, excellent location, friendly and efficient staff, interesting fellow guests
Stayed 1 night in Jan 2023

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay in Jerusalem
We had a wonderful stay at Abraham Hostel. The staff is so friendly and welcoming. The common areas, rooftop, and room were clean and decorated nicely. The beds in the room were comfortable and the area is quiet at night. The breakfast in the morning includes a variety of everything from salads, fruits, bread, cheeses, eggs, and much more. The location was great, near the market and close to the Old City. Highly recommend staying here.
Stayed 1 night in Jan 2023

8/10 Good

Abrar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't realize it was a hostel, mostly used by young adults and back packers. Nevertheless, it was fine and comfortable for the family of 4 for the duration of our stay. Room and bathroom was slightly small but it was ok. Rooms were clean, Tourists may need to come prepared with their own travel size toiletteries if they are choosing to stay here like soap and shampoo.
Stayed 2 nights in Dec 2022

10/10 Excellent

Alon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

Simon

Stayed 1 night in Dec 2022

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast buffet style, vegan options, laundry facilities, tour bookings, in a central location with bus stop outside the front door and light rail around the corner.

10/10 Excellent

Craig W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
great location, comfortable, would stay again.
Stayed 5 nights in Nov 2022

10/10 Excellent

Shibin, Lake Oswego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is at great location
Stayed 2 nights in Nov 2022

6/10 Okay

Gary

6/10 Okay

JAI B

Stayed 3 nights in Oct 2022

8/10 Good

Michele

Travelled with group
Overall the property was satisfactory. The location was very good. There was only one staff member that was very helpful. His name is Mor. The other staff members did not have a very good attitude.
Stayed 2 nights in Aug 2022
Response from Abraham JLM on 9 Sept 2022
Thank you Michele!

10/10 Excellent

Alina

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Recommended
Confi beds, clean, contemporary, lots of events, suitable for all ages, good location and nice staff.
Stayed 7 nights in May 2022

10/10 Excellent

Catherine

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Moore the staff is very helpful with our accommodations and very friendly
Stayed 14 nights in Apr 2022

10/10 Excellent

Noa

Stayed 1 night in Mar 2022

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Divasjyoti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything on their end. Nice and clean property. There are also common bathrooms in case the one inside the dorm is occupied. Very well connected to important places.
Stayed 2 nights in Dec 2021

10/10 Excellent

Geoffrey, La Jolla

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff, on property laundry, quite reasonable rates for Jerusalem.
Stayed 4 nights in Nov 2021

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was amazing. Rooftop beautiful. Love that towels are provided.
Stayed 1 night in Nov 2021

8/10 Good

iris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Dotan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Yael

Stayed 1 night in Aug 2021

10/10 Excellent

Maxwell

Stayed 2 nights in Jul 2021

10/10 Excellent

shirly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

amir

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Stayed 2 nights in Feb 2020