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"Clean, view was beautiful, staff was very welcoming"

"Good lake view "

"Excellent location at Sun Moon Lake; plenty of nearby dining options, e-bike rentals (e.g. day rentals to explore Sun Moon Lake) and right next to the pier where one can take a 2-way ferry across the lake. Was my first time visiting Sun Moon Lake in Nov-25, and the stay at this hotel made the experience very memorable"

"The room is spacious, clean and modern"

"Gorgeous view, lovely room, and serene hot springs. Staff was extremely friendly and pointed out which routes to the attractions were the easiest, which were under maintenance, and how to get to places by bus or by foot. Front desk also kindly helped me search for a lost item, scouring even the bus from Taichung in the process. Bus from Taichung was easy to book, comfortable, and clean. Buffet was delicious. One thing to mention: If you want to eat anywhere but the buffet or the lobby, make sure to book in advance! "

"服務非常好！房間乾淨，自行車借用很方便，讚！只是房間的電源連動，關一個燈就全關，不太方便"

" Overall, my stay at this hotel was disappointing. The staff appeared indifferent and unwelcoming, lacking the basic courtesy and professionalism expected in hospitality service, which came across as cold and somewhat arrogant. The hotel facilities were very basic. In the bathroom, only hand soap was provided, with no other standard toiletries available, which was inconvenient. In addition, the towels and bath towels did not appear clean or fresh, as they were noticeably off-white, raising concerns about hygiene. Considering the service quality and the condition of the facilities, this hotel did not meet expectations and offered poor value for the price."

"We had a lovely stay at this European-style hotel. The room was relatively spacious for a family, even with just two beds. The front desk staff was exceptionally friendly and went out of their way to be helpful. While the location on the south side of the lake is a bit tucked away and takes more effort to reach, it is surrounded by a vibrant old street with plenty of life and things to do. "

"After address the allergy concern to senior management, which is nuts related and might cause serious reactions. Message still not being pass to kitchen, their staff still serve food which will cause severe allergy. Human hair is founded in their spaghetti served. Also we book two room, heating was working properly in one room, but the other has no heating working at all, and sink does not have hot water too. Bed was not clean, towel is broken."