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Reviews of Shangri-La Yiwu

4 out of 5
Shangri-La Yiwu
No. 6 & 8, Futian Road, Yiwu, Jinhua, Zhejiang

Reviews

8.4

Very good

Rating 10 - Excellent. 61 out of 100 reviews" "
Rating 8 - Good. 17 out of 100 reviews" "
Rating 6 - Okay. 7 out of 100 reviews" "
Rating 4 - Poor. 5 out of 100 reviews" "
Rating 2 - Terrible. 10 out of 100 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

MARTIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and a true 5 Star international hotel in Yiwu. Breakfast buffet was over crowded and the staff seemed overwhelmed. After a vigorous search I was able to get a small table for 1. I left a coffee, juice, and utencils while I went to get food. Came back and my table had been taken over.
Stayed 3 nights in Apr 2024

10/10 Excellent

Osman

Liked: Cleanliness, staff & service, property conditions & facilities
Clean!!!
Stayed 6 nights in Mar 2024

10/10 Excellent

Kenny, Honolulu

Stayed 6 nights in Oct 2023

6/10 Okay

THOMAS

Stayed 2 nights in Oct 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant surprise
I had an amazing experience in my one night stay at this property. They upgraded me to a suite and it was just perfect. Everything was clean, spacious and the breakfast was excellent. I can't say enough positive things about this hotel.
Stayed 1 night in Sep 2023

4/10 Poor

Bandar

Stayed 1 night in Sep 2023

2/10 Terrible

MUSTAFA

Stayed 2 nights in Jul 2023

2/10 Terrible

Gerardo

Stayed 1 night in Jul 2023

10/10 Excellent

Jing

Stayed 1 night in Jun 2023

10/10 Excellent

Roman

Stayed 4 nights in May 2023

4/10 Poor

Girish

Stayed 2 nights in Jun 2023

4/10 Poor

HONG ROCK

Stayed 1 night in Jun 2023

10/10 Excellent

sung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

luai

Stayed 7 nights in Apr 2023

10/10 Excellent

Mohamad

Stayed 5 nights in Apr 2023

6/10 Okay

abdullah

Business traveller
Liked: Cleanliness
Stayed 2 nights in Mar 2023

10/10 Excellent

Alyazidi

Stayed 2 nights in Mar 2023

4/10 Poor

KHALED

Business traveller
Disliked: Amenities, property conditions & facilities
LOCATION
Stayed 2 nights in Sep 2022

2/10 Terrible

WENG LOK

Stayed 1 night in May 2020

2/10 Terrible

Daljit

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse experience
Worse staff ever i have experienced during my stay. Would not recommend this hotel to anyone, they do not live up to the standards of the shangri la name.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Cristen

Stayed 3 nights in Oct 2019

6/10 Okay

Alli Mahomed

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointed
Hotel good the rooms ambit stuffy breakfast okay.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good but our room air conditioning on room 3806 did not work, we complain, but every night we had a nightmare sleeping. The swimming pool area was very dirty. In 4 days I saw the same harbage under the chairs. Dirty floors.
Stayed 1 night in Jul 2019
Response from Hotel Management on 25 Jul 2019
Dear Guest, Thank you for choosing Shangri-La, Yiwu as prefer stay and taking up the time to bring to our attention on the feedback from your unsatisfactory experience. We have taken note of the comment and please accept my sincere apologies to you for the unsatisfactory experience. Rest assured that the corrective actions will be taken to rectify the situation and more staff training will be conducted in order to strive for better customer service in the future. Once again, thank you for sharing the comment and we sincerely hope that we will have the opportunity to redeem ourselves and welcome you back to Hotel in the future.

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Hotel Management on 25 Jul 2019
感谢您入住我们的酒店。非常感谢您的反馈！

10/10 Excellent

daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from Hotel Management on 20 Jul 2019
感谢您入住我们的酒店。非常感谢您的反馈！

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities
Not so clean as before dirty bath room -__nnnnnnnnnn
Stayed 2 nights in May 2019
Response from Hotel Management on 10 Jun 2019
Dear Guest, Thank you very much for your stay at Shangri-La Hotel Yiwu and taking time to bring to our attention on your experience in our hotel. We have taken note of the comment and please accept my sincere apologies for the unsatisfactory experience. Rest assured that the corrective actions will be taken to rectify the situation and more staff training will be conducted in order to strive for better customer service in the future. Thanks and best regards,

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Hotel Management on 7 Jul 2019
感谢您入住我们的酒店。非常感谢您的反馈！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Hotel Management on 7 Jul 2019
感谢您入住我们的酒店。非常感谢您的反馈！

4/10 Poor

Guoqiang

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
worst Shangrila
Stayed 1 night in Apr 2019

10/10 Excellent

Jean Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Thomas Zhang on 28 Mar 2019
Dear Jean Simon, Thank you very much for your stay at Shangri-La Hotel Yiwu and taking the time to share your feedback.Looking forward to welcoming you back in the near future. Best regards.

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shangrila is the only choice for YIWU.
there was an aircondiitioner problem with my first room. The Shangri-la Staff, and the Manager, LEO GONG, were absolutely amazing and professional in correcting the situation, and making sure the rest of my stay was upto and beyond any 5 star hotel standard. Well done Leo and Team!!! amazing GYM as well
Stayed 7 nights in Mar 2019
Response from Amanda Fang on 25 Mar 2019
Dear Eugene, Thank you very much for your stay at Shangri-La Hotel Yiwu and taking the time to share your stay experience. We are very happy to learn that you enjoyed your stay. Leo Gong is our director of rooms, he is very nice and always ready to help. Looking forward to welcoming you back in the near future. Thanks and best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Amanda Fang on 4 Mar 2019
Dear Guest, Thank you for taking the time to share your stay experience. We looking forward to welcoming you back in the near future.

10/10 Excellent

Carl, Birmingham England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow, what a great hotel. Pure luxury in every sense. Staff were great, rooms were luxurious, service was excellent. Can not believe I nearly booked to stay in a nearby hotel. The room price is slightly higher than others but you get what you pay for. I’d highly recommend this hotel to anyone wanting that bit of luxury. Thank you Shangrila-la Yiwu.
Stayed 4 nights in Nov 2018

10/10 Excellent

Shlomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

gary, melbourne australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Five star
Beautiful suite. Close to Yiwu markets Superb rooms
Stayed 2 nights in Oct 2018

2/10 Terrible

Hamad

Disliked: Staff & service, property conditions & facilities, room comfort
Very bad service not recommended
Very rude staff. They said my room with kimg bed, but it appeared as a twin bed, they recused to change the room. I called to ask about wifi password. They hang of the phone on me. Cery long queue to the breakfast restaurant.
Stayed 1 night in Oct 2018

10/10 Excellent

hossein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yiwu business stay
The room was comfortable and large. The breakfast had a lot of choices and was good. There is an indoor mall attached with stores and restaurants.
Stayed 2 nights in May 2018

2/10 Terrible

ChinaGoer, NY

Liked: Cleanliness, room comfort
Disliked: Staff & service
The service this hotel offers is not 5 stars for US standards. Executive lounge allows people to smoke Cigars freely. Staff with poor communication skills. There are better hotels in the area.
Stayed 3 nights in Apr 2018

8/10 Good

Leny, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location friendly staff
The size of the room is good enough . Food is so so. Still lots of improvement for the waiters but understandable since they are still new . Friendly staff and cleaning ladies are okay .
Stayed 5 nights in Apr 2018
Response from Michelle Yang on 23 Apr 2018
Dear Leny, Greetings from Shangri-La hotel, Yiwu. Thank you for taking your time to share with us your stay experience in Yiwu. It is our great pleasure to know that you like our rooms, we would take your comments of our staffs service advise and improve our services accordingly. Thank you again for choosing Shangri-la as your prefered stay in Yiwu. Looking froward to seeing you soon in the near future.

10/10 Excellent

m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
top hotel in yiwu
great comfortable stay and wow the swimming pool is amazing. a long time in the coming but it is great. restaurant great, buffet good value although the music and dancers are not really what is expected from such a nice hotel, maybe a cultural thing!
Response from Michelle Yang on 3 Apr 2018
Dear Value Guest, Thank you very much for your stay at the Shangri-La Hotel Yiwu and taking time to bring to our attention on your experience in our hotel. We always put a lot of emphasis on hospitality and customer delight in order to keep our guests a comfortable stay. We are proud to receive your encouraging comments. Refer to your advise we would also pass to our management team accordingly. Looking forward to welcome you back in the near future.

10/10 Excellent

Khatija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Truly amazing hotel Great location close to everywhere Long overdue
Stayed 3 nights in Mar 2018
Response from Wendy on 19 Mar 2018
Dear ______, (Addressing guests by their online names) Thank you for taking the time to share with us your stay experience. Your compliment has been shared with our team here, and it is a great encouragement for us all. Thank you again and we are looking forward to welcome you back in the near future.

10/10 Excellent

chun wang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommended for business and leisure ....
It helps a lot when you have a place to come home to that is relaxing,comfortable and safe after a very hectic business schedule the whole day.
Stayed 2 nights in Mar 2018
Response from Wendy on 17 Mar 2018
Dear Chun Wang， Thank you for taking the time to share with us your stay experience. Your compliment has been shared with our team here, and it is a great encouragement for us all. Thank you again and we are looking forward to welcome you back in the near future.

8/10 Good

AM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Excellent, however gym , spa and swimming pool unavailable.
Stayed 3 nights in Sep 2017
Dear Guest, Thank you for taking the time to provide us with your valuable comments and feedback. We are very glad that you like Shangri-La Hotel, Yiwu. The hotel Fitness center will be opening soon and f you would like to be kept informed please do not hesitate to contact us at official email. Thank you once again and we looking forward to welcoming you back in the near soon.

6/10 Okay

Michael, Auckland

Disliked: Property conditions & facilities, room comfort
Poor Facilities and customer service
No gym, no swimming pool although the rate is extremely high. Most staffs are friendly however the room service staff is terrible. Room cleaning is very slow and the cleaner took out my personal belongings without my permission. She didn't respect the privacy. Horrible. The staff training needs to be improved.
Stayed 7 nights in Aug 2017
Response from Shnagri-la Hotel, Yiwu GM on 11 Sept 2017
Dear Michael, Thank you for taking the time to provide us with your valuable comments and feedback. We are concerned to learn of your experiences with Room Service and Housekeeping service, and would appreciate if you could contact us of hotel official mailbox with future details in order for us to improve our service and products. Thank you once again and we looking forward to welcoming you back in the near future.

10/10 Excellent

Jason, L.A, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service overall in Yiwu
Stay in room with club access. Club lounge service is excellent and tailored to your needs. This hotel will be my top choice for the next trip to Yiwu. Special thanks to Daisy Li and Bola Tang for their superb services.
Stayed 3 nights in Aug 2017
Response from Shnagri-la Hotel, Yiwu GM on 24 Aug 2017
Dear Guest, Thank you for taking the time to share with us your stay experience. We are glad to learn that you had enjoyed the services of our Club Lounge. Your compliment have been shared with our team here, and It is a great encouragement for us all. Thank you once again and we looking forward to welcoming you back in the near future.

10/10 Excellent

Taichi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

MINJU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd love to stay here again.
Perfect stay, I was on my business trip. I like the location of the hotel. I was there for Yiwu trade market and it was walkable distance so location was perfect. also, big shopping mall was right next to the hotel building so very convenient. starbucks, burger king, local restaurants and coffee shops. room was nice and clean. well maintained, I didn't have a single complaint about it. breafast food served with various options, fresh, good quality. overall, 5 out of 5. I would def stay there again.
Stayed 3 nights in Sep 2023