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Reviews of Suasana Suites by Subhome

3.5 out of 5
Suasana Suites by Subhome
Suasana Suites, 82C, Jalan Trus, Bandar Johor Bahru, Johor Bahru, Johor

Reviews

7.8

Good

Rating 10 - Excellent. 6 out of 16 reviews" "
Rating 8 - Good. 5 out of 16 reviews" "
Rating 6 - Okay. 3 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 2 out of 16 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Yuen Hin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The apartment was spacious but the furniture was Low quality. Check in was also not as smooth. Messaged the property for check in instructions but didn’t receive any response. Had to call Expedia to help get a response from the property. But was still not clear on the procedures. On top of it, the property did not have a reception.
Stayed 2 nights in Nov 2019
Response from Rajes on 25 Nov 2019
First and foremost, thank you very much for sharing your experience with us. We are deeply concerned by the experience you had as we pride ourselves with providing excellent experiences each and every time. Please accept my sincere apologies as we have clearly failed to deliver on our promise during your stay. We are in the process of looking into each of the items you have raised and are addressing the technology and facilities in order to avoid this from repeating in the future. Please bear with us. Thank you again for raising your valuable experience. It truly helps us to do better each and every time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Rajes on 22 Oct 2019
Thank you for your compliments and we're so happy to hear that you had a good stay at Suasana Private Suites by Subhome. We hope to welcome you back soon.

10/10 Excellent

Modhel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!! More space for family.
Stayed 6 nights in Sep 2019
Response from Rajes on 27 Sept 2019
Thank you for your compliments and we're so happy to hear that you had a good stay at Suasana Private Suites by Subhome. We hope to welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Rajes on 12 Jul 2019
Dear Thank you for your compliments and we're so happy to hear that you had a good stay at Suasana Private Suites. We hope to welcome you back soon.

6/10 Okay

Zuleeyantee

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Everything was fine except for the towels given by housekeeping. They were torn with holes and stained. Should not be kept on the first place. I did feedback to the representative of Subhome and he was taken aback. Please take note.
Stayed 2 nights in Jun 2019
Response from Rajes,Admin on 20 Jun 2019
Dear Zuleeyantee Thank you for your feedback. We're so sorry that we were not able to meet your expectations. Your feedback is valuable to us, as we continue to improve our services. We hope we will be able to serve you better on your next visit.

10/10 Excellent

Koh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location
The apartment is very cozy and spacious, it is the same as booking directly thru Suasana Suite. The only con is you need to contact thru what's App or phone. I love the TV, large and good. Check-in time is 2.30pm. The best part is the location, so close to shopping malls, good eateries and CIQ.
Stayed 1 night in May 2019
Response from Rajes,Admin on 12 Jun 2019
Dear Koh, Thank you for your compliments and we're so happy to hear that you had a good stay at Suasana Private Suites ,"10" rating and good comments sharing your experience in Expedia. I do hope that we will have the pleasure of welcoming you back again soon.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious & well maintained.. near to shopping malls.. will stay again.
Stayed 1 night in Apr 2019
Response from Rajes,Admin on 7 Jun 2019
Dear Jessica Thank you for your compliments and we're so happy to hear that you had a good stay at Private Suites by Subhome. We hope to welcome you back soon.

8/10 Good

Lee Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
Overall is good. If can have floor map on the door step and outside bathroom will be more perfect.
Stayed 1 night in Apr 2019
Response from Rajes,Admin on 7 Jun 2019
Dear Lee Ping Thank you for your feedback. We're so sorry that we were not able to meet your expectations. Your feedback is valuable to us, as we continue to improve our services. We hope we will be able to serve you better on your next visit

8/10 Good

SSUYUAN

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Mar 2019
Response from Rajes,Admin on 7 Jun 2019
Dear Ssuyuan Thank you for rating in Expedia review. By looking at scoring, we might have fell short in some areas. I would love to hear some constructive feedback for our further improvements. Your feedback is valuable to us, as we continue to improve our services. We hope we will be able to serve you better on your next visit.

10/10 Excellent

Ya Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good impression for the stay
Although when we just reach the hotel, we took longer time to contact the receptionist to check in. (But We were ahead of time for check in , at first we just wanted to deposit our luaggage. End up we check in earlier. ) I suggest outside of the bathroom can put a carpet avoid from slippery. But overall is still a good impression of the stay. Thank you for the service :) It was a good experience! and we like it a lot !!!
Stayed 1 night in Mar 2019
Response from Rajes,Admin on 7 Jun 2019
Dear Ya Ching First and foremost, thank you very much for sharing your experience with us. We are deeply concerned by the experience you had as we pride ourselves with providing excellent experiences each and every time. Please accept my sincere apologies as we have clearly failed to deliver on our promise during your stay. It truly helps us to do better each and every time.We hope we will be able to serve you again soon.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Amenities, property conditions & facilities
Accessible, very near to my event that day. I will come back
Stayed 1 night in Feb 2019
Response from Rajes,Admin on 7 Jun 2019
Dear Thank you for your compliments and we're so happy to hear that you had a good stay at Private Suites by Subhome. We hope to welcome you back soon.

8/10 Good

TENG TENG

Liked: Staff & service, property conditions & facilities, room comfort
Not bad overall
It's really spacious and overall in good and comfortable condition. Ideal for families and group of friends. Only towels and shampoo/shower gel is provided so do bring your other toiletries need (e.g. toothbrush, toothpaste, shaver). Toilet in the master bedroom has lots of ants. Wi-fi connection is unstable and only connectable from the master bedroom. The check-in process is hassle-free although there is no reception counter, just give them a call and they will guide you accordingly.
Stayed 1 night in Feb 2019
Response from Rajes,Admin on 7 Jun 2019
Dear Teng Teng First and foremost, thank you very much for sharing your experience with us. We are deeply concerned by the experience you had as we pride ourselves with providing excellent experiences each and every time. Please accept my sincere apologies as we have clearly failed to deliver on our promise during your stay. Thank you again for raising your valuable experience. It truly helps us to do better each and every time.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The 3-bedroom property was not sufficiently clean - there were trails of ants crawling all over the place. Ants would crawl up on us when we were on the bed and sofa. The common shower had no hot water despite us switching on the water heater. Our repeated messages to Subhome regarding the water heater issue were ignored and the issue was not resolved during our 2-days stay (6 of us ended up sharing one bathroom). There were also no toiletries except two bottles of cheaply-scented body shower and shampoo - it was not sufficient at all for 6 pax over a 2-days stay. There were also no bathroom mats and we could not dry our feet after shower. We also had to ask repeatedly for the wifi password and despite reading our messages, Subhome refuses to respond. We had to write again the next day before we got a response. Even then, the password was inaccurate (we had to figure out by ourselves that Subhome made a mistake with the capital letters). This was an apartment for 6 pax but we were given only one access card. Lastly, Subhome was so unprofessional - it asked me to provide my credit card details over WhatsApp. When I refused citing security concerns, Subhome forwarded me other customer’s credit card slip to prove their point that this was their usual way of handling payment! This was a complete breach of customer’s confidential information. We are extremely unhappy with Subhome and we will be pursuing this matter directly with Expedia.
Stayed 2 nights in Jan 2019
Response from Rajes,Admin on 7 Jun 2019
Dear First and foremost, thank you very much for sharing your experience with us. We are deeply concerned by the experience you had as we pride ourselves with providing excellent experiences each and every time. Please accept my sincere apologies as we have clearly failed to deliver on our promise during your stay. We are in the process of looking into each of the items you have raised and are addressing the technology, the staff attitude and the cleanliness in order to avoid this from repeating in the future. Please bear with us. Thank you again for raising your valuable experience. It truly helps us to do better each and every time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
平價, 舒適, 寬敞
平價, 舒適, 寬敞, 但check-in 要 whatsapp / call 聯絡人到Lobby辨理 我訂了3房間的單位, 但他們說沒有3房, 安排了1房+2房給, 而且不是相連, 有少許不方便 但回想一下, 我們有2廳3房3房浴室.....其實都很不錯
Stayed 1 night in Jul 2019
Response from Rajes on 5 Aug 2019
亲   感谢您的反馈意见。 我们很抱歉，我们无法满足您的期望。 随着我们不断改进服务，您的反馈对我们很有价值。   我们希望我们能够在您下次访问时为您提供更好的服务。

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
You cannot check in when you reach the property but contact the contact person and wait. It took me about an hour for checking in. The room was big but insufficient living necessities were provided. No bottled water, teethbrush, slippers were provided in this room so make sure you have to bring or buy before you reach the property. Luckily the property located next to two shopping centres so you can get all necessities you need.
Stayed 3 nights in Feb 2019
Response from Rajes,Admin on 7 Jun 2019
Dear Thank you for your feedback. We're so sorry that we were not able to meet your expectations. Your feedback is valuable to us, as we continue to improve our services. We hope we will be able to serve you better on your next visit.