Moncton Jones Lake Hotels

"Excellent "

"Lots of parking. Free parking. Across the street from Casino NB. Right off the highway. It was quiet and clean. "

"Great room, great staff, clean pool, walking distance to the rink. "

"Friendly front desk staff Clean room "

"Not the first time and definitely won’t be the last "

"Staff very helpful"

"First, I want to be very clear and upfront. I made the mistake. I booked this B&B, and my husband bought tickets for a concert in Fredericton, not Moncton. As soon as I became aware of my error, which was just past the refund cut-off time, I reached out to the owners, letting them know of my mistake. I've reached out twice, and I've heard nothing back. This is a mistake that cost me a fair chunk of money, and not hearing back or attempting to reconcile the error so that we both feel okay is a bit, well, not nice. I worked in hospitality for the majority of my life. I owned a restaurant, and I'm well aware that making mistakes is part of being human. I believe in reconciliation, meeting in the middle, whether it's me or someone else. Resolving an issue should be the go-to. Our world is filled with strife, and we are inundated with media plugs on how to unite as a country. I'm Canadian, and not only that, but I live in the maritime, so I'm a local, so not hearing back was disheartening. I hate writing a review like this, but the unwillingness to respond to my queries leaves me a wee bit sad. The cost of goodwill is immeasurable and comes back to us in spades. "