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"The facility is great and the room is generally clean, but the room is not that soundproofing."

"Beautiful room but highway robbery for parking and restaurant! I booked a room overlooking the Falls for my milestone birthday and parents' 45th anniversary. The room was much smaller than I expected as I stayed in the same hotel 2 years ago and had a massive room with a sprawling couch and ample area to take pictures. Additionally, there wasn't the hospitality that I experienced the last time which made me want to visit again. The last time, they gave me a free bottle of champagne and chocolate cake. So hospitable! This time, there were a lot of hidden fees. We were told at the door that there is a $75 charge for parking the car. So we were like, we'll park ourselves- well, they didn't give the right directions as we were driving around looking for the place where to park (why isn't there an address on the ticket?!). Then when we got there in the dead of night, there was no one supervising the lot and the lot was not salted and ICY! I almost fell but was more concerned about my SENIOR father as I am still relatively young and tolerate a fall. VERY UNSAFE AND CHEAP! Imagine our shock when we were still charged $50 despite having to self park so far away! At that rate, we should have just found our own parking! What a rip off! Then, we went to Morton's. Granted, the food was good but TOO EXPENSIVE AND NOT ONLY THAT,A RANDOM TOURIST FEE ADDED TO THE BILL. HIGHWAY ROBBERY! Next time, I will REALLY have to consider whether to come here- def not by car, as its not worth it! Do"

"The rooms were fantastic for our wedding. I checked in (Bride) a night early and the front desk lady was amazing, I was in my room long enough to deposit my bag and she called asking if I needed anything and if the room was alright. 100% plan to book there again. "

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"Had a great experience. Loved everything."

"Fantastic staff! "

"The room AC/Heater somewhat noisy. Otherwise our stay was good. Check-in/out was efficient and prompt. Had minor issue getting elevator C going down to open in level L. Had to go up again to another floor then transferred to another elevator in order to get out at level L as we are trying to beat the 11am checkout time. Reported the issue to the desk staff who acknowledged that someone had been tasked to repair the elevator. Thank you for providing one night of pleasant stay in this hotel. I will definitely recommend this hotel to my friends."

"Clean room friendly staff"

"Amazing view of the Canadian and US falls as week as we enjoyed the fire works right from our room which was facing the falls "