Calvia Jungle Parc Hotels

"Very helpful staff"

"Gorgeous hotel. I was lucky to have a lovely room with a beautiful view of the beach. Staff were all friendly and helpful. There could be more vegetarian options at dinner and food could be better labelled. Breakfast was fab. Loads of choice and never struggled for a table."

" Honestly everything was great once we got there but the service before? Was awful. AWFUL. I wanted to add a guest to my reservation and I could not get in contact with them. I travel a lot and this was the worst customer service I’ve ever experienced. I tried to reach out to the hotel 6 times. I called and they answered but once I said “Hello?”, They hung up on me immediately. I then got a friend who spoke Spanish and they continued the conversation. This happened 3 times and refused to help me with my issue. I used the contact form on the website, I emailed them all over a month in advance, and no response. I even asked Expedia for help and they refused to amend my reservation or offer assistance. So when I got there, the lady working did not apologize nor offer kindness or regret about what had happened. Instead she charged us more than we paid for the initial booking and more than the Bahia Del Sol website price for a double room for two people. This would not had been such a hassle for any other hotel I’ve been to. Nor would it have been such a steep fee when the room already held space for two people. I’m thoroughly disappointed especially since it is a beautiful resort. "

"The front dedk team were incredible. Genuinely interested in individuals, friendly, knowledgeable. The facilities were good and the location was convenient. "

"Absolutely lovely hotel. Great service and amazing food. "

"Aside from the stairs, I’d rate this stay as just about excellent. The rooms were clean and spacious, and we enjoyed a lovely balcony with a great sea view. The apartment itself, along with the surrounding Santa Ponsa area, is quite hilly/mountainous. The only real drawback was the stairs — they were very steep and long, with no elevators or alternative access, which was very challenging for us. Taxis are pretty expensive in this locality as well. "

"All perfect "

"Brilliant hotel for families. Great facilities and well located for shops and bus routes. 2nd year there and likely to go again soon"

"Amazing stay. Brilliant base to explore Santa Ponsa. Family of x4. Special mention to Saul and his entertainment team. Top class. "