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“Clean rooms and property. Pleasant staff and concierge. ”

“My family and I just returned from Maui, and this was our first - and absolutely our last - time using VRBO…We booked a two-bedroom unit for four nights. Upon arrival, we were told our reservation had been completely mishandled and split across multiple rooms: a two-bedroom for two nights, a one-bedroom for the third night, and a studio for the fourth. That meant packing up and moving three times during a four-night vacation, which was completely unacceptable and nowhere close to what we had……

“On Christmas evening, I had just finished cleaning up after dinner and was preparing to pack my bag. We would be departing for the airport at 4:30am the next morning. I checked my email around 6:30pm and noticed an email from the host of this unit, that I had booked months before. The email stated that my booking (which was to start the next day) was being cancelled and I would get a refund in 8-10 days. I am 5 months pregnant, and was traveling with 4 children. My immediate thought was that……

“This was my Christmas present to my children this year and with just hours before our flight on Christmas Day, I got an email not a phone call an email telling me that our reservation was canceled with no explanation as to why. I spent three hours with four different managers, trying to figure out how to save Christmas for my kids as I was flying from Denver all the way over nonstop to Maui, Hawaii for our Christmas vacation. This was a disaster that VRBO allows owners to cancel with no……

“We had a wonderful stay at this property. The location was beautiful and incredibly convenient. The ocean view was amazing, and the area had a much slower, more relaxed pace compared to the larger resort areas like Kaanapali, which we really appreciated.It was just a very short walk down to the beach, making it easy to go back and forth throughout the day. The grass area out front was also a highlight—it was a great space to relax and enjoy the scenery.The condo itself was very clean and well……