“You go back in history while staying at the 19th century cottage. The authenticity, simplicity, quality and serendipity of the hotel and its location overlooking the Ramgarh valley defines our stay for 3 nights here.
We were taken special care by the staff and the breakfast deck amidst the light cold breeze and winter sun light was an awesome experience. Food was very homely and very tasty at the same time. ”
“Worst service I have ever experienced. No AC or wifi in the room. It is an under-construction property with construction material in the pathway and wires hanging out posing health hazard. The staff is inexperienced and untrained.”
“While the location is great, the hotel rooms are awkwardly situated down the hill with no proper or safe way to go down their, the room was full of bugs and spiders. Comes with a decent view and close to Kainchi Dham”
“The Naini Retreat was fantastic! The property sits high on the mountain, offering beautiful views. The staff were exceptional: friendly and helpful. The restaurant staff were very willing to address my dietary restrictions and provide some incredible food. I also used the spa, and it was a perfect way to relax after a long day of sightseeing.
The rooms are comfortable and quiet. The hotel provides courtesy shuttles down to the market, which is greatly appreciated. They also have a daily high……
“A Nature Lover's Paradise with Exceptional Service!
Our stay here was truly one of the best resort experiences we've ever had, especially for those seeking an immersive natural escape. This place is a gem, perfectly blending stunning natural surroundings with top-tier hospitality.
From the moment we arrived, the staff's professionalism was evident. Every interaction was met with genuine warmth and efficiency, making us feel incredibly welcome and well-cared for throughout our stay.
And the……
“Whenever I go nainital, I prefer to stay in The Pavilion. Property location is very good,600-700 from main mall road. Rooms are spacious and clean. Staff is very supportive.
Food is delicious
”
“Property needs a new customer service and experience approach consistent with the current trends and with the new on site administrator, things will definitely change going forward. ”
“We, family of 6 stayed there for 5 nights in dec21.
Pros:
1. Spacious rooms with powerful heater in place.
2. Good breakfast. Dinner is lip smackingly delicious.
3. Great heritage properry.
4. Very good service
Cons:
1. The approach road to the property is very very steep.”
“Property is in a very quiet, calm, safe place. Service and staff were very helpful and awesome.Great breakfast and dinner.
The 2 major cons are the uphill and the distance away from mall road.
We booked 2 rooms and one of the room was smaller in size and not a deluxe.”
“Best approach , directly from main road. Parking is very good. Food is excellent. Staff behavior is very polite with prompt response. Property is spread across a large area with various stay options (type of rooms) , so no congestion and ample space for walking / activities. A very good location indeed in hilly terrain like Bhimtal.”