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"What made this stay unforgettable was the staff. Every single person was extremely helpful and wanted to make our stay the very best they could. They went above and beyond every single day, from making sure we had umbrellas if it was going to rain, to waiting outside at the bus stop with us when it was running late to make sure we got where we wanted to go. Always so friendly and helpful. One day it had been raining and I was wet and cold and one of the staff went and made me a fresh cup of coffee, when no one else was even in the lobby, just so I could warm up. We will stay at here every trip to Kinosaki Onsen. And we will be back many times, as this charming town was the highlight of our trip to Japan. It’s one of those towns that you never want to leave. The room was huge. There was a living room area with a large table and a TV and another smaller table with two chairs by the balcony. There were two bathrooms and a separate sleeping area that also had two sitting areas, one by the balcony with a massage chair and another larger table where complimentary tea and local sweets were available. "

"Super foreigner friendly onsen ryokan, delicious buffet!"

"Great staff who were very nice and accommodating. The staff during the breakfast hour was the most friendliest staff I've met and ensure that the buffet items were replenished consistently and continuously. The public bath was a nice touch/addition; didnt know there was one until the day we checked in. The amenities were also very abundant and nice from the body washing sponge to the drip coffee. Rooms are of typical sizes you expect in Japan so just keep that in mind when you stay here."

"Very clean ryokan and accommodating hosts. Breakfast is so tasty"

"Helpful staff, clean hotel and room, free lockers for use."

"Wonderful stay! Our friends were late in arriving and they held dinner for them. The dinner and breakfast were amazing. The staff speaks limited English but worked hard to make everything perfect for our stay. I would recommend staying 2 nights to really experience Kinosake Onsen."

"Once checked in this hotel was fine. Staff seemed more concerned focused on checking us in with machines than greeting their guests."

"Wonderful hotel. Each room had the perfect amount of amenities and space. Really appreciated the free drink on arrival, and the breakfast was excellent."

"Short walk to shops. Not too big or not too small size onsen. "