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"This was by far my best hotel experience ever in my 42 years of life. The staff are the manifestation of true Japanese hospitality and attention to detail in each of their gestures. The room was beautiful, the tatami very comfortable and the onsen experience unique. I recommend having breakfast and dinner every day of your stay as the food quality and service surpasses anything available in town. Will be going back for sure."

"El hotel está céntrico para ir a todas las aguas termales, el staff es muy amable y el desayuno tradicional está muy bueno."

"I had an incredible stay at this hotel in Kinosaki Onsen. From the moment I arrived, the staff went above and beyond—truly some of the best hospitality I’ve experienced. Every interaction felt genuine, attentive, and thoughtful. The food was outstanding. Both dinner and breakfast were beautifully presented and full of flavor, easily one of the highlights of the stay. You can tell a lot of care goes into every dish. The room was spacious, comfortable, and perfectly designed in a traditional style, which really added to the overall experience. Everything was spotless and well-prepared. The property itself is absolutely beautiful—peaceful, well-maintained, and perfectly in tune with the atmosphere of Kinosaki Onsen."

"Very good place highly recommend"

"The place looked nice, but there is no real ac in the rooms and windows are locked shut, so it was too warm at night, we couldn't sleep"

"Close to the station"

"Good hotel with free breakfast "

"The rooms are spacious and have a pretty view of the river though do not opt for the cot if you cannot get a triple Buffet is generous but does not change so recommend not prebooking food if staying more than one night. For breakfast and dinner it’s decent but to gets repetitious. Walkable to town but not central. Does have limited shuttle service. "

"The room is largest among most APA hotels across Japan. Most importantly, the heat can be adjusted even completely turn off. unfortunately, the bathroom water supply was cut off in the morning due to Hotel’s technical issue, which had not been resolved during my stay."