Our experience at this hotel was deeply disappointing. When we arrived, the room door was left open, which raised immediate safety concerns. Inside, the bed was in an unacceptable state—there was visible hair and body hair between the sheets and the blanket, and the bed skirt was filthy. This was not just a matter of poor cleaning—it was a complete lack of basic hygiene.
When we brought the issue to the front desk and requested a new room, the staff initially asked us for photographic proof, which came across as accusatory and unprofessional. While a room change was eventually arranged, the damage to our trust and comfort had already been done.
This level of cleanliness and customer service is completely unacceptable. We will not be returning and cannot recommend this hotel to others.