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Reviews of Hotel Eliana Kampala

3.5 out of 5
Hotel Eliana Kampala
Kiwatule Rd, Plot No 432, Kampala, Central Region

Reviews

8.0

Very good

Rating 10 - Excellent. 4 out of 8 reviews" "
Rating 8 - Good. 2 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 2 out of 8 reviews" "
Rating 2 - Terrible. 0 out of 8 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
It’s ok
Stayed 3 nights in Sep 2023

4/10 Poor

Rashma

Liked: Cleanliness
Disliked: Staff & service
I’m confused as to why this property has high ratings. When I tried checking in, they told me that I don’t have a reservation, even though I had booked and paid in advance before I left Canada. I told them I’m not leaving and I need a room. I even showed them my booking email confirmation. So after talking to the manager, they gave me a room. The room itself was clean and the washroom was well stocked with toiletries. However, the hotel is right by the road and the rooms are not sound-proof as identified. I didn’t sleep properly the whole night and it felt like I was sleeping on the road with all the traffic noise. In the morning, I asked reception if I could switch to another room as it’s too noisy on that side of my room. They said they will let me know. Since I was only in Kampala for a few days, when I didn’t hear anything by 10am, I decided to check out and find a better hotel.

4/10 Poor

Sid

Stayed 3 nights in Feb 2023

10/10 Excellent

Willie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean & Modern Executive Rooms!!
I am from the United States and stayed in Hotel Eliana for my first 2 nights. It is a very clean & modern feeling property. The staff are very professional and the manager of the property is a great guy. I booked an Executive room & the interior designers did a FANTASTIC job with the design details. The non-standard Executive Room “bedroom area” is designed above what would be considered a nice property in tye US. The free breakfast for the guest was very enjoyable & filling. This hotel is also walking distance to many restaurants, stores, barber shops, salons & shops. The Ntinda community of Kampala is just on the outskirts of the city center. You will get a great feel for the culture by just walking around the main road of the property. Inexpensive taxis & boda bodas (motorcycles) can easily be caught right outside your door. Keep up the great work Hotel Eliana. This property I believe is by far one of the best values for your money!!
Stayed 2 nights in Dec 2022

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel with super friendly staff we loved our stay there!!
Stayed 3 nights in May 2022
Response from JC on 20 Jun 2022
Thank you for the amazing feedback. It was a pleasure hosting you.

10/10 Excellent

Zuriani

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this hotel for the friendliness and helpfulness of the staff. The food is very decent, the amenities is everything that you need. Pillow and mattress is comfortable. Most importantly it is clean. I liked having a gym and as a foreigner I liked that it is utilized by locals. I saw a wedding, and heard the sites and sounds of the city. I did have a large quiet room to escape to.
Stayed 4 nights in Feb 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Given the location, it is pretty strategic, I’d say.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am impressed by a local hotel offering very nice and international service. The staff the spacing is all good and the price is low. The food is really good. Well done Hotel Eliana.
Stayed 2 nights in Feb 2021