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Reviews of Marie's Royale Hotel

3.5 out of 5
Marie's Royale Hotel
Bunga, Ggaba Road, Kampala

Reviews

7.8

Good

Rating 10 - Excellent. 7 out of 23 reviews" "
Rating 8 - Good. 11 out of 23 reviews" "
Rating 6 - Okay. 1 out of 23 reviews" "
Rating 4 - Poor. 2 out of 23 reviews" "
Rating 2 - Terrible. 2 out of 23 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Tekleab

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not a hotel it’s a jail noting service and stilling stuff no law dangerous zero deftly no breakfast no anything just they ask you money with no service it’s horrible
Stayed 8 nights in Feb 2024
Response from Charles on 7 Mar 2024
Dear Guest, Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Our rates are on (Bed and Breakfast) basis and we do offer breakfast to all our guests this was an uncommon instance and we’ll do better.Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you.

10/10 Excellent

Geoffrey

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extra clean, good customer care service
Stayed 3 nights in Jul 2022
Response from Jamil on 3 Aug 2022
Thank you for the excellent review, Geoffrey! We're thrilled your time with us was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again! Have a beautiful day!

8/10 Good

Verified traveller

Stayed 4 nights in Feb 2020

10/10 Excellent

Haabil, Nairobi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent client service. Very friendly staff, clean hotel, perfect for a business stay
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel should invest in extra remote controls for the A/C units. Sharing one remote among all of the hotel guests is not practical.
Stayed 2 nights in Nov 2019

8/10 Good

Jozsef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
Positives: friendly, helpful staff. Very clean overall, including the communal areas and rooms. Nice restaurant, lovely (vegetarian) breakfast. Plenty of eating places in the area. The city centre can be reached in 20-30 minutes, depending on the transport. Negatives: it can be a little bit noisy, especially during the weekend, as there are a few clubs in the area. If you are a light sleeper like me, I recommend to use earplugs.
Stayed 9 nights in Sep 2019
Response from Jamil on 27 Oct 2019
Dear Jozsef, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. we are sincerely concerned and apologise that we fell short on your expectations in some areas.Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.Looking forward to see you again in the near future.

6/10 Okay

Ian

Liked: Staff & service
Disliked: Property conditions & facilities
An unforgettable stay (for the wrong reasons)
My stay did not start well - the Hotel overbooked. Despite a confirmed booking that they acknowledged, they were full, so they moved me to their “sister” establishment, BK Suites Hotel, into a greatly inferior room (the list of issues is too long to describe). After a terrible night I complained to management. After getting back that evening (to an un-serviced room), at close to 9pm, they invited me to move into Marie’s itself, where a room had apparently become available. I as upgraded to a suite which was luxurious in contrast to the previous night’s. I could quibble about small things, but the room was comfortable and the WiFi good. There were however 3 problems. 1. There was no hot water - I could choose cold and colder; apparently this is due to solar heating that could not cope with the hotel being full. 2. The A/C had no remote. Staff came to set it to the right temperature but said there was only one remote in the hotel so they couldn’t leave it with me - I should call them, but when it went off and would not go back on at about 2am I did not feel like calling! The next night they gave me a remote but I discovered too late - when the A/C went off again - that the batteries were flat and I could not get it re-set. 3. The biggest issue was not the hotel’s fault - noise. Music blasted from a nearby nightclub till 3-4am and a call to prayer broadcast at similar volume from a nearby masjid at ~5.40am made for poor sleep on both nights. But staff were very friendly.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2018

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value Proposition for your Uganda Trip
The Marie's Royal Hotel great value for money. It is located in a decent place, easily accessible from the airport or down town. The property touches the main road but the hotel itself is set a little back making it very quiet even during heavy traffic times. The staff are polite and professional, the rooms are clean and the breakfast hearty. Their WiFi is not only is free but works and is quite fast. TV is a slight problem as their are only 3-4 channels available at any given time.
Stayed 3 nights in Jan 2018
Response from Kazibwe on 24 Jan 2018
Dear Vivek, Thanks for staying with us. We appreciate your feedback and we are looking forward to hosting you again!

8/10 Good

Tutu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and homely hotel!
Nice and homely hotel!
Stayed 1 night in Aug 2017

8/10 Good

Tutu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel where you feel welcome and safe!
This is a nice hotel with very service minded staff.
Stayed 1 night in Aug 2017

8/10 Good

Tutu

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, clean and nice place to stay!!
Good hotel with exelent staff
Stayed 1 night in Aug 2017

10/10 Excellent

Mercy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Good enough. No complaints. Room was clean and comfortable.

2/10 Terrible

Noreen, Colorado

Liked: Cleanliness, staff & service
Stay in Entebbe instead!
Beware of "City View" room. While the view is fine, you're on the side of the hotel where the call to prayers will make you jump out of your skin it's so darn loud. This occurs 5x per day and the first one when I was there was at 5:40 am every morning. There is also significant noise from the very busy road late into the night. If you are ever bothered by sound, you're going to need really good earplugs (which I have) - and the call to prayer will still come through loud and clear. Otherwise the hotel was OK. The room was clean and quite large. The shower did get plenty warm, but like many places had very little water pressure. They could improve the situation by providing a large bucket for collecting enough water and bowl for pouring over your body to bathe (as done in Nigeria). Hotel specific complaints are that the Wifi didn't work either in the room or in the common area (not the end of the world) and the restaurant food was pretty darn bad. Yet I was advised against walking anywhere, so eating was a definite issue. If I ever come back for another safari, I will not stay in Kampala. This city has the worst air pollution of anyplace I've ever gone, including Beijing. Entebbe is quite a bit better in that regard.

8/10 Good

Chidi, Abuja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the Price
Was ok. peaceful and relaxing. Very neat interior, well kept. But poor breakfast with very limited selection. Very great, courteous and helpful staff
Response from Jamil on 16 Jul 2016
Thank you for the review, we are honored you enjoyed your stay and next time you stay at Marie's Royale Hotel you will get a good selection for breakfast. Thank you once again!

10/10 Excellent

G M Shariful, Bangladesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at a place away from city crowd
It was a great experience of staying at Marie's Royal. Rooms are big, clean and comfortable with balcony. Good restaurant, helpful staff. I would recommend.
Response from Jamil on 2 Jul 2016
The team at Maries Royale Hotel are glad that you had a great experience during your stay, we are very glad you have noted our hotel rooms are comforting in all ways. Thank you for taking your time to review us.

8/10 Good

kim

Liked: Cleanliness, staff & service, property conditions & facilities
good value
Stayed 1 night in Dec 2018

8/10 Good

Andree, Bad Oldesloe

Liked: Staff & service
Ein charmantes Hotel!
Dem Hotel verzeiht man seine gelegentlichen Stromausfälle (Power-Pack nicht vergessen)! Die Mitarbeiter sind sehr zuvorkommend, Wünsche werden sofort erfüllt.

4/10 Poor

１０４, Ｊａｐａｎ

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
まだまだかな
従業員のサービスは良好。 ただレストランでオーダーを取ってから料理が出てこないので、ボーイに聞いたらコックが外出して料理を作れないそうです。お昼の１時３０分ぐらいの時間帯。 夜間部屋で蚊が飛んでいる。足を一か所刺された。 マラリヤが怖かった。 対策が必要に感じた。 クレジットカードが使えない。 レストランで部屋にサインで利用できない。

4/10 Poor

Tomasz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ogólnie jak na warunki lokalne nie zły hotel
Mam bardzo mieszane odczucia po moim pobycie w tym hotelu. Generalnie obiekt jest w miarę. Jednak mieszkałem 8 nocy. Zapłaciłem za pokój z podwójnym łóżkiem 28m2 z lodówką. Przez 5 nocy dostałem pokój ok 8m2 bez lodówki z pojedynczym łóżkiem. Jak się upominałem o zmianę sugerowano bym zapłacił po 60USD za dobę do pokoju, który mi się należał. Po interwencji po 5 nocach zmieniono mi na dobry pokój właściwy. Żadnych wytłumaczeń nic. To główny powód tak niskiej oceny. OGÓLNIE: PLUSY(+): Nie zła lokalizacja, uprzejmy personel choć dość leniwy w spełnianiu próśb gości, naprawdę dobra kuchnia smaczne posiłki duże porcje, codzienne dokładne i sumienne sprzątanie pokoi MINUSY(-) -Śniadanie - dramatyczne codziennie frytki i jako na miękko lub sadzone do zamówienia wychodziłem głodny -Brak lodówki w pokoju (miała być) -Brak pilota do klimatyzacji raz ustawionej nie można było zmienić -Stan techniczny - dostateczny urwana klamka do toalety

8/10 Good

Abdul Wahid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rent og fint og rigtig godt til prisen
Godt og enkelt hotel. Rent og fint og service personale var rigtig godt.

8/10 Good

Annette, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L'équipe très gentil très accueillant
Communication Impossible .Si vous parle pas l'anglais.Mais c'est très bien pour des gens qui parle anglais Je recommande