Kankakee Spa Hotel

"Unfortunately, when I arrived at the hotel, noone was at the desk - and after I walked around and came back, the young lady appeared and said she saw me she was waiting on me to come back around before she came to the desk ( truly didn’t give me a good feeling), so I checked in she pointed out the restaurant, and that was the end of my introduction. When I got to the room, it was clean however, the towels appeared to be dingy, and the refrigerator had rust in it so needless to say, I would not dare to put any food in it. There is no microwave in the room and I just presumed that there was not one available however I saw someone from the staff using a microwave in the hall across from the elevator and I commented on it and she mentioned that there’s one on every floor in this cabinet in the hall. I’m not sure how I was supposed to know that. A minor point here : There is a clock in the room that had the wrong time the entire time I was there. Confusing since it reflected eastern standard time which is the time zone that I live in instead of central standard time ( where the hotel was) so it led to a little bit of confusion. There appeared to be a snack bar, but there was nothing they gave me any indication as to what my access should or should not be to that area. Lastly, when I checked out, there was no inquiry as to how I enjoyed my stay and nothing about we hope you come back so I probably won’t! This is not what I expected from this chain!"

"Slept like a baby. I most definitely will visit again."

"Very friendly staff, will be staying here again for my trips!"

"The hotel was clean, the staff was friendly and it was quiet and peaceful night."

"The staff is great! They are cheerful and very helpful."

"I appreciate the staff friendliness and allowing us to use breakfast area for a brief family gathering in the evening. However, please reserve rooms for families with kids on the first floor or another area. Both nights kids were running the hall, screaming, riding the luggage cart while their parents were either in the room or another part of the building. That noise all night up until checkout was very annoying and distracting to say the least. I’m just putting it mildly. I’ve stayed at this location before but this was one of the most unsettling, and disappointing places I’ve been. Otherwise, I would give 5 stars. Breakfast was good and staff friendly as said. "