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"This is a unique place. My kids (7 months, 20 months, and 7 years) all had a blast!"

"Wonderful place to stay. Excellent food, staff and onsen! Will definitely stay again."

"Clean, beautiful Onsen, friendly and kind staff."

"We were very comfortable at Hotel Karuizawa Cross. We liked the clean and spacious room, and we appreciated the friendly and helpful gentleman at the reception desk. Dinner at the Italian restaurant in the hotel was delicious, and the hot breakfast buffet the next morning was appreciated. Additionally, Hotel Karuizawa Cross is located next to a popular street with shops and restaurants. We look forward to our next visit!"

"They were able to accommodate a last minute booking. Rooms were large for Japanese standard and the free breakfast was better than some we've paid for (eggs, ham, curry, soup, drinks). Would stay here again."

"It is a really excellent hotel with wonderful staff. The room was very good."

"Convenient location! Beds were very comfortable. Awesome that you use plastic covers over the remote control, and cups are individually wrapped. Breakfast was very good! Everyone was kind and helpful."

"Great stay and easy to get to hotel. Room shows wear and tear, but it’s not their fault. Us travelers need to be more aware and take better care of the rooms. "

"The service during my stay in Hoshinoya was the best. It was good time to fully enjoy nature during my stay. Thank you very much to all member of Hoshinoya."