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Reviews of Holiday Inn Kansas City Airport, an IHG Hotel

3 out of 5
Holiday Inn Kansas City Airport, an IHG Hotel
11728 N. Ambassador Drive, Kansas City, MO

Reviews

8.8

Excellent

Rating 10 - Excellent. 566 out of 1000 reviews" "
Rating 8 - Good. 278 out of 1000 reviews" "
Rating 6 - Okay. 90 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. Rooms were nice, clean and comfortable! Staff was super nice, too! Would definitely stay there again!
Stayed 1 night in May 2024

2/10 Terrible

Katie

Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities
Booked a double bed for my family of 5. Arrived and was told there were only king beds available and no roll aways. We were there for an event at the adjoining convention center and needed to stay there. We took the king room. Later that evening, I asked the man at the desk if we would be able to move into a double room the next day if someone checked out. He informed me there were currently two empty double rooms that the people didn't show up to claim. I asked if my family of 5 could move into one. He told me no because these no-shows booked a double room. AS DID I...7 months in advance. Again, I asked if we could move into that empty room since we also booked a double room. He told me I didn't understand, pushed away from the desk and threw his hands up and raised his voice and said "what do you want from me?" Horrible experience. The next day another front desk person offered us a blow up mattress they found in a storage bin. It wouldn't hold air so my kids slept on the floor. The floor was dirty and stained. The touch up paint they used all over did not match the original paint. They forgot to paint one wall. Our shower door didn't close. And we found a few bugs crawling on the wall. Oh and my hair smelled liked cigarettes from the stinky pillows.
Stayed 2 nights in May 2024

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food at the on site location was very good and reasonable in price.
Stayed 1 night in May 2024
Response from General Manager on 15 May 2024
Good Morning, Jay,Thank you for choosing the Holiday Inn Kansas City Airport Team. We value providing delicious meals at reasonable prices and are glad it contributed to your positive experience. Thank you for your feedback, and we look forward to serving you again!Your Holiday Inn Kansas City Airport Team.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Claudia

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was nice a little far from places but drivable, it was quiet and clean.
Stayed 5 nights in Apr 2024
Response from General Manager on 8 May 2024
Good Morning Claudia,It was a pleasure having you join us recently! We take great pride in our high standards of cleanliness, so we are pleased that this was reflected in your experience. We also appreciate receiving recognition for our peaceful atmosphere. Thank you for your perfect rating, and we hope you return soon!Your Holiday Inn Kansas City Airport Team.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Good morning Tina,Thank you for taking the time to provide your review of Holiday Inn Kansas City Airport. We are delighted to know your experience was worthy of this five-star review, and we look forward to your stay with us!Your Holiday Inn Kansas City Airport Team.

10/10 Excellent

Ellen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very delicious breakfast and friendly staff.
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Good Afternoon, Ellen,It was our pleasure having you stay with us at Holiday Inn Kansas City Airport. We are pleased you enjoyed our delicious breakfast and helpful service. Thank you for your kind words, and we look forward to seeing you again the next time you visit the area!Your Holiday Inn Kansas City Airport Team.

10/10 Excellent

falissa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was so quiet and clean. The staff was really polite and the check in was quick and easy. The room was really nice, spacey, and clean. Will definitely have to stay here again!
Stayed 1 night in Mar 2024
Response from General Manager on 31 Mar 2024
Good Morning Hannah,Thank you so much for choosing to stay with us at Holiday Inn Kansas City Airport. Our goal is to provide every guest with pristine accommodations, so we're thrilled this was the case for you. It's also great to read our friendly team was a highlight of your trip. The pleasure was all ours, and we hope to welcome you back soon.Your Holiday Inn Kansas City Airport Team.

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
we love staying here especially for travel
Stayed 1 night in Mar 2024
Response from General Manager on 31 Mar 2024
Good Morning Sabrina,It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at Holiday Inn Kansas City Airport once again! Thank you so much for your loyalty and for giving us a perfect rating. We look forward to welcoming you back in the future!Your Holiday Inn Kansas City Airport Team.

6/10 Okay

Kodi

Travelled with family
Liked: Staff & service, amenities
Liked: Bed was very comfortable, Room was clean Could have been better: Paying for parking and for breakfast, TV was small, furniture in the room was odd, building seemed older
Stayed 1 night in Feb 2024
Response from General Manager on 29 Feb 2024
Good Morning Kodi,Thank you for choosing to stay with us during your recent trip. While we're glad you found our accommodations clean and comfortable, we're disappointed to learn they fell short of expectations in other aspects. We offer our sincere apologies for any inconvenience you experienced in your room. Your comments have been noted and will be kept in mind moving forward. We appreciate your feedback and wish you safe travels ahead.Your Holiday Inn Kansas City Airport Team.

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to the airport
Stayed 2 nights in Jan 2024
Response from General Manager on 28 Feb 2024
Good Morning Marcus,We can’t thank you enough for staying at Holiday Inn Kansas City Airport, as well as for your wonderful review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!Your Holiday Inn Kansas City Airport Team.

10/10 Excellent

Andrea

Stayed 1 night in Feb 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming upon arrival and room was spacious and clean, as well as the property.
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Good afternoon, Tiffany,We're delighted to hear that you found our team welcoming and that your spacious room met your expectations for cleanliness. Thank you for sharing your positive experience. We look forward to having you with us again!Your Holiday Inn Kansas City Airport Team.

10/10 Excellent

Emad

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Good Afternoon Emad,Thank you for sharing your short, yet delightful review. It was a pleasure to welcome you to Holiday Inn Kansas City Airport and we look forward to having you join us again.Your Holiday Inn Kansas City Airport Team.

2/10 Terrible

Mark

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
NO hot water! Clock broken. No trash cans! Only 2 towels
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Good afternoon Mark,Thank you for sharing your concerns with us. We sincerely apologize for accommodations that weren't in proper condition for occupancy. Our maintenance team will resolve the issues with the clock and hot water. Additionally, our housekeeping team will ensure that our rooms are fully stocked with supplies. We appreciate you reaching out and hope for a chance to deliver a better experience in the future.Your Holiday Inn Kansas City Airport Team

10/10 Excellent

Kimberly

Liked: Staff & service, property conditions & facilities
Their transportation driver Matt was awesome knowing people were coming in from flights late at night and be super tired. He was very generous and helped us with our luggage. The bartender at their bar, super on top of things, clean facility. She has a very gregarious personality
Stayed 1 night in Feb 2024
Response from General Manager on 15 Feb 2024
Good Morning Kimberly,We appreciate your feedback! It's fantastic to hear that Matt provided exceptional service, ensuring a smooth arrival after late flights. We're also thrilled you enjoyed the clean facilities and the attentive service from our bartender. We eagerly anticipate your next visit and the opportunity to exceed your expectations again!Your Holiday Inn Kansas City Airport Team.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Everett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 out of 10
Walking it the customer service was amazing. So informative. I was able to drop off my rental car and the shuttle picked me up the night before my flight. 10/10
Stayed 1 night in Feb 2024
Response from Q. on 2 Feb 2024
Thank you, Everett! Please come back and see us again. Happy trails!

10/10 Excellent

Konnie s., Topeka

Stayed 1 night in Jan 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
great stay
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Good Morning Todd,Thank you for choosing Holiday Inn Kansas City Airport and for taking the time to share your lovely review. Our team works hard to ensure our guests have a perfect visit, so they will be delighted to see your kind review. Should your travels bring you back to the area, we look forward to welcoming you back.Your Holiday Inn Kansas City Airport Team.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was enjoyable
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Good Morning, John,It brings us great pleasure to know that you thoroughly enjoyed your stay with us. Thank you for your review and for giving us a perfect rating. We hope you return soon!Your Holiday Inn Kansas City Airport Team.

10/10 Excellent

Jack

Travelled with family
Close to Airport and Convention Center.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Good Afternoon Jack,It was our pleasure to ensure you had a good stay at Holiday Inn Kansas City Airport, and we're glad you enjoyed our central location. Please return soon for another fantastic time.Your Holiday Inn Kansas City Airport Team.

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and modern
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Dustin,It was a pleasure hosting you at Holiday Inn Kansas City Airport! We're glad you appreciated our modern accommodations, and we look forward to your next visit.Your Holiday Inn Kansas City Airport Team.

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Q. on 2 Feb 2024
Thank you, Anne! Please come back and see us again. Happy trails!

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Was perfect stay for my company party!! Very comfy beds friendly and helpful staff!! Totally recommend this Hotel!!
Stayed 1 night in Jan 2024
Response from General Manager on 18 Jan 2024
Good Morning Pamela,Thank you so much for choosing to stay with us at Holiday Inn Kansas City Airport. Impressing every guest with our comfortable accommodations is always a top priority for us, so we're thrilled that was the case for you. It's also great to read our commitment to providing exceptional service shone through during your visit. The pleasure was all ours, and we hope to welcome you back soon.Your Holiday Inn Kansas City Airport Team.

10/10 Excellent

Kristin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Q. on 2 Feb 2024
Thank you, Kristin! Please come back and see us again. Happy trails!

4/10 Poor

Jeff

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Q. on 2 Feb 2024
Apologies for your two-star stay, Jeff. We hope you will give us a chance to improve that on your next visit. Please come back and see us again. Happy trails!

8/10 Good

Kathleen V.

Liked: Staff & service, amenities, property conditions & facilities
Modern and clean. Had a restaurant and bar. Free wifi. Really nice hotel.
Stayed 1 night in Jan 2024
Response from General Manager on 11 Jan 2024
Good Afternoon Kathleen,It was such a pleasure having you as our guest recently. We're thrilled our fantastic amenities added to your experience, and we appreciate you highlighting the high standards of cleanliness we adhere to. Thank you for your kind review, and we hope to welcome you back soon!Your Holiday Inn Kansas City Airport Team.

8/10 Good

Larry, El Dorado

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice, breakfast wasn't that great Everything was over cooked
Stayed 1 night in Jan 2024
Response from General Manager on 11 Jan 2024
Good Morning Larry,Thank you for choosing to stay with us at Holiday Inn Kansas City Airport. Our goal is to provide every guest with a great experience, so we're delighted you enjoyed your visit. However, we offer our sincere apologies if our breakfast offerings fell short of expectations. Your comments have been noted and will be discussed with our team. Nevertheless, we trust this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.Your Holiday Inn Kansas City Airport Team.

8/10 Good

Jim

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Q. on 2 Feb 2024
Thanks for the four stars, Jim. We will try for five next time. Please come back and see us again. Happy trails!

10/10 Excellent

Natosha

Stayed 1 night in Dec 2023
Response from Q. on 2 Feb 2024
Thank you, Natosha! Please come back and see us again. Happy trails!

2/10 Terrible

Carrie

Stayed 1 night in Dec 2023
Response from Q. on 2 Feb 2024
Dear Carrie,I am sorry for your one star experience. We hope you come back so that we can try for five next time. Happy trails!

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Q. on 2 Feb 2024
Thank you, David. Please come back and see us again. Happy trails!

10/10 Excellent

Mandy

Stayed 1 night in Dec 2023
Response from Q. on 2 Feb 2024
Thank you, Mandy! Please come back and see us again. Happy trails!

10/10 Excellent

JAY

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Q. on 2 Feb 2024
Thank you, JAY! Please come back and see us again. Happy trails!

10/10 Excellent

Rodney

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Q. on 2 Feb 2024
Thank you, Rodney! Please come back and see us again. Happy trails!

10/10 Excellent

Alan, Powder Springs

Stayed 1 night in Nov 2023

10/10 Excellent

Randall

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Britiany

Stayed 1 night in Oct 2023

8/10 Good

Gail

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

REGINA, BUCKEYE

Liked: Cleanliness, amenities
Great stay!
Stayed 1 night in Oct 2023
Response from General Manager on 25 Oct 2023
Good Morning Regina,Thank you so much for choosing to stay with us at Holiday Inn Kansas City Airport. Our goal is to impress every guest with a wonderful experience, so we're thrilled you enjoyed your visit. We'd love to read more about what made it so great! The pleasure was all ours, and we hope to welcome you back in the future.Your Holiday Inn Kansas City Airport Team.

8/10 Good

David

Stayed 1 night in Oct 2023

10/10 Excellent

Josefina, Blue Island

Stayed 2 nights in Oct 2023

6/10 Okay

Roger

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Terrance

Stayed 3 nights in Oct 2023

10/10 Excellent

Essence

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean and close to airport and rental car
Stayed 3 nights in Sep 2023
Response from General Manager on 11 Oct 2023
Good Morning Essence,Thank you for your glowing review of your visit to Holiday Inn Kansas City Airport. It is wonderful to hear you found our location convenient for accessing the airport and liked our clean accommodations. We look forward to welcoming you back in the future. - Your Holiday Inn Kansas City Airport Team.

10/10 Excellent

Lurenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There 24/7 shuttle to the airport was so convenient and made it so easy for us so that we didn’t have to park a car at the airport
Stayed 1 night in Oct 2023
Response from General Manager on 11 Oct 2023
Good Morning Lurenda,Thank you for choosing our hotel! We're so glad our shuttle made your travels convenient, and we trust you had a fabulous trip. We greatly appreciate your review, and we hope to welcome you back soon.Your Holiday Inn Kansas City Airport Team.