Booked a double bed for my family of 5. Arrived and was told there were only king beds available and no roll aways. We were there for an event at the adjoining convention center and needed to stay there. We took the king room. Later that evening, I asked the man at the desk if we would be able to move into a double room the next day if someone checked out. He informed me there were currently two empty double rooms that the people didn't show up to claim. I asked if my family of 5 could move into one. He told me no because these no-shows booked a double room. AS DID I...7 months in advance. Again, I asked if we could move into that empty room since we also booked a double room. He told me I didn't understand, pushed away from the desk and threw his hands up and raised his voice and said "what do you want from me?" Horrible experience. The next day another front desk person offered us a blow up mattress they found in a storage bin. It wouldn't hold air so my kids slept on the floor. The floor was dirty and stained. The touch up paint they used all over did not match the original paint. They forgot to paint one wall. Our shower door didn't close. And we found a few bugs crawling on the wall. Oh and my hair smelled liked cigarettes from the stinky pillows.