The process of checkin and checkout was nice and they were helpful in allowing a late checkout. There were three problems, the 3rd bedroom was located in the basement but was unusable because of the musty smell, the couch was so warn it was highly uncomfortable, and all the blankets were very dirty and unusable. I tried to send a separate review to the property owners, as requested if unable to rate 5 stars, with pictures and concerns but received no response back.