2/10 糟糕
Brittany
与家人及幼儿出行, 与家人出行
2025 年 7 月 29 日
The staff was rude and lied on multiple occasions. 3 different people. The pool was closed once for rain but the next day they hadn’t opened it even though they said it should’ve been. They told us we could have late checkout and then changed their mind that morning 15 minutes before checkout and said we needed to checkout because they booked our room. The managers were nice but it took 5 plus phone calls to managers, staff, and Expedia to get it straightened out. They wouldn’t give a full refund. Overall experience was horrific and we were kicked out at 11 even though they had told us 1pm was fine. We were planning on showering and doing guest laundry but were unable to do any of that or use the pool. Very disappointing stay.
Brittany
2025 年 7 月入住 1 晚