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Reviews of The Sentinel

2.5 out of 5
The Sentinel
5278 Amundsen Road, Kaslo, BC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 44 out of 53 reviews" "
Rating 8 - Good. 6 out of 53 reviews" "
Rating 6 - Okay. 2 out of 53 reviews" "
Rating 4 - Poor. 1 out of 53 reviews" "
Rating 2 - Terrible. 0 out of 53 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kristina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stunningly beautiful place to relax, think and enjoy nature.
Stayed 1 night in May 2024

10/10 Excellent

SARANG

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning property and great hospitality! Definitely coming back!
Stayed 1 night in Mar 2024

10/10 Excellent

Mutya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Erin M, Wynndel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Janet on 12 Feb 2024
Hi Erin!! Thank you so much for your kind review!! We loved hosting you. Looking forward to seeing you again.Janet

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are stunning, the communal space is so incredibly cozy and, the cedar hot tub and sauna was so nice to relax in. The rooms are modern, new, and fresh. We'll be going back ASAP.
Stayed 1 night in Dec 2023

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible location and views in Kaslo
Awesome hotel with super friendly and welcoming staff. We were met on arrival by Shannon who kindly showed us around - a first in a while at a hotel. Great room - LOVED the heated floors. Views are out of this world and the grounds and common areas are lovely and feel like your own cosy living room. We will be back for sure!! One suggestion: My wife fell between our room and the lower common room at night - the motion lights were out - had they been working, she would have noticed the stairs.
Stayed 2 nights in Sep 2023
Response from Shannon on 2 Oct 2023
Thanks so much for the great review Shane.Motion lights are back on! And so sorry about your wife's fall.Shannon

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most beautiful places I’ve stayed. The staff was outstanding, so kind and helpful. The room was amazing and the beds comfortable. It was a joy to stay here.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Shannon on 3 Aug 2023
Thanks SaraHope to see you both again soon!

10/10 Excellent

Joline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful, if short, stay at the Sentinel. Absolutely stunning surroundings, perfect if you’re looking for a peaceful break from the outside world. Breakfast was lovely, and we felt well taken care of by the easygoing and friendly staff.
Stayed 2 nights in Jul 2023
Response from Shannon on 3 Aug 2023
So glad to hear you enjoyed your stay with us.

10/10 Excellent

amber A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Shannon on 10 Jul 2023
Thanks AmberHope to see you again!

4/10 Poor

Mark

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Bait and switch
Booked a room with twin beds. They only had a single bed upon arriving. I said I booked twin beds. They gave us a single room next door to give us separate beds but then the next day wanted to charge me for two rooms. I negotiated to one and a half rooms but $100 more than I was expecting to pay. Turns out they had a room with tein beds but didn't give it to us
Stayed 1 night in Jun 2023
Response from General Manager on 16 Jun 2023
Thank you for your feedback Mark, We're sorry your booking didn't go as expected. Once I had a chance to look into what had gone sideways, I realize that the mistake was clearly ours and we will refund the 100.00. I hope your evening with us was pleasant regardless of our booking error. Thanks again, Janet MayfieldGeneral ManagerPS: We found a pair of swimming trunks and towel in your room. How shall we return them?

10/10 Excellent

silviya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend to family and friends! Outstanding! Definitely going back
Stayed 2 nights in Apr 2023
Response from Shannon on 13 Apr 2023
Thank so much Sylvia,So glad you enjoyed your stay with us.Sounds like we will see you again in the future.

10/10 Excellent

Lisa

Stayed 1 night in Mar 2023
Response from The Sentinel on 7 Mar 2023
Thank for your 10 out of 10 review Lisa.We appreciate it!!You'll have to find your way back in the nice weather.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sauna ab hottub was amazing with the view
Stayed 1 night in Feb 2023
Response from General Manager on 24 Feb 2023
Thank you Barbara!!We loved hosting you and look forward to your return visit. Janet

10/10 Excellent

Charla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience. Delicious, fresh breakfast. Dedicated, caring staff.
Stayed 2 nights in Jan 2023
Response from Janet on 25 Jan 2023
The entire Sentinel team looks forward to your next visit Charla!! Thank you so much for finding us - you are completely awesome.Janet MayfieldGM The Sentinel

10/10 Excellent

David

Stayed 1 night in Oct 2022
Response from Shannon on 17 Oct 2022
Hi DavidThank you for your review. We are trying to get the Sentinel on more peoples radar and every excellent review helps.Cheers and hope to see you again.

10/10 Excellent

Steve

Stayed 2 nights in Oct 2022
Response from Janet on 10 Oct 2022
Thank you, Steve!!We loved meeting you and Nicole and being a part of your lovely getaway. We'll look forward to your next visit.x Janet

10/10 Excellent

Rissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, friendly and accommodating staff, phenomenal food and meets the need to rest, relax, ground and breathe in every single way.
Stayed 1 night in Sep 2022
Response from Shannon on 17 Oct 2022
Thank you for your awesome review Rissa. Hope to see you here again real soon.

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is simply magical.
Stayed 1 night in Sep 2022
Response from Shannon on 17 Oct 2022
Thank you so much for your review Sara. We also think its a magical place. We hope to see you here again real soon.Cheers from all of us.

10/10 Excellent

Matthew

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived from Vancouver and there was a bit of a mixup with the booking but they arranged for us to stay in a glamping tent, a little skeptical at first but we had access to showers and a washroom, the tent was so fancy you thought you were in a hotel. It was great. We woke up showered and went down to the dock with our coffee, tried a little fishing, the views were amazing - a piece of heaven - I am reluctant to tell you too much more as it will be overbooked all the time.
Stayed 1 night in Aug 2022
Response from Shannon on 17 Oct 2022
Hi Matthew,My response to your review is a bit overdue. But wow thank you so much. I'm so glad you enjoyed your stay and the Bell tent. It is by far my favourite spot on the Sentinel property. Maybe we will see you again next summer for a more extended stay.Cheers from all of us.

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great rooms.
Stayed 1 night in Jul 2022
Response from Janet on 25 Jul 2022
Thank you so much, we hope to host you again. Have a lovely summer and thanks for choosing The Sentinel. Janet Mayfield General Manager

6/10 Okay

Michael

Travelled with pets
Liked: Cleanliness, property conditions & facilities
disorganized
Stayed 1 night in Jun 2022

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seeing British Columbia
This retreat hotel is hard to find but once you are here it is a quiet peaceful retreat with common areas both inside and outside to sit and enjoy the location which is right on the lake. The room was comfortable with lots of windows but could use some "room darkening" shades to block out the early morning sun.
Stayed 1 night in Jul 2020

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You can’t go wrong with booking this location.
Amazing location, close to Ainsworth. My husband and I loved the hot-tub and sauna!
Stayed 2 nights in Feb 2020

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best kept secret!
Amazing!
Stayed 2 nights in Feb 2020
Response from Janet on 18 Feb 2020
Thanks you guys! We loved meeting you and can't wait to have you come for more of that incredible relaxing you were so good at!! All the best, Janet and the team

10/10 Excellent

Scott, Pincher Creek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a friendly environment and beautiful location and place. Food was out of this world and just felt very comfortable to be in the space there! Definitively going back!!
Stayed 1 night in Sep 2019
Response from Janet on 3 Oct 2019
Thank you Scott, we loved meeting you and Cassidy. Yes, looking forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love love this haven - beautiful scenery, lovely staff,amazing rooms with floor to ceiling windows overlooking the beauty of nature
Stayed 1 night in Jul 2019

6/10 Okay

Sue

Travelled with group
its not a hotel, its a bed and breakfast, NO tv on the property. they called me twice needing to know when I was arriving for check in - added undue stress.
Stayed 1 night in Jun 2019

8/10 Good

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the things we needed.
Beautiful view, quiet, clean and wonderful breakfast. The staff were more than helpful and accommodating. Appreciated that there was no TV in the rooms or radio. You could definitely unplug. Much needed rest.
Stayed 2 nights in Jun 2019
Response from Sentinel Team on 23 Jun 2019
Glad you enjoyed your time, hope to see you again!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is everything you're looking for in a retreat center, or peaceful getaway. The property combined with the stunning views is hard to top. I will definitely be back and would highly recommend to anyone. The only downside, for me, was no coffee pot in the room. However, the group area was just steps away and they had a very nice espresso type machine that was easy to use. The bedrooms were clean, & vibrant. The Cedar hot tub was a highlight with a fresh cedar smell (no chemicals). The water was actually tinted from the cedar wood it was built from (maybe avoid light colored swim apparel). Breakfast was a delight. Plenty of food choices, and everything was very tasty. The staff was a delight to visit with as well.
Stayed 1 night in Nov 2018

10/10 Excellent

Jungsik, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location to use for ainsworth hot spring. warm and kind staff.
Stayed 2 nights in Sep 2018
Response from The Sentinel Team on 19 Sept 2018
Thank you for choosing The Sentinel.

8/10 Good

Dobrila

Stunning, but falls short of superb service.
The Sentinel is set in a beautiful location. It has the feel of a zen oasis and the views of Kootenay Lake are majestic. The facility is beautiful, comfortable, and warm. I would have appreciated more hotel level toiletries in the room considering the rates are comparable to those of good hotels. Carpeting in the room was a poor choice for a modern facility - gets dirty easily and it is hard to clean as opposed to hard floors, especially because you are in the midst of an ootdoor setting: leaves, mud, debris are on everyone’s footwear. We wanted to use the hot tub early in the morning before breakfast - found it with the cover off, empty glasses around and wine boxes from the users of the night before. The water was cold despite it was set to the max temperature setting. Disappointing. I suppose the idea is to leave the guests as free as possible, which is nice, but that puts too much reliance on the guests to be disciplined and clean up after themselves. There is new and modern furniture everywhere, and some of the pieces are already stained and somewhat dirty, after only one season. The place is lovely, but I am not sure yet if I want to go back. Maybe.
Stayed 1 night in Sep 2018
Response from The Sentinel Team on 20 Sept 2018
Thank you for your feedback. We are in our first operational year and really appreciate knowing what is working and not working for our guests. We understand your experience was impacted and will do everything we can to make changes in the areas you have pointed to. We do hope you return as a guest and thank you again for helping us grow.

10/10 Excellent

Shane, Fernie BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting, the grounds offer numerous vantage points to take in the areas natural splendour, relax and unwind.
Stayed 2 nights in Aug 2018
Response from The Sentinel Team on 19 Sept 2018
Glad you enjoyed your stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location & attention to detail.
An amazing oasis to rest and recharge! Bedrooms are upscale and every detail in the guest house is too quality. Breakfast was amazing!
Stayed 1 night in Aug 2018
Response from The Sentinel Team on 19 Sept 2018
Thank you for the feedback!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, beautiful rooms, and nice staff.
Stayed 1 night in Aug 2018
Response from The Sentinel Team on 19 Sept 2018
Thank you!

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We enjoyed a lovely stay at The Sentinel which included a gourmet breakfast. Great views of the lake.
Stayed 1 night in Aug 2018
Response from The Sentinel Team on 19 Sept 2018
Glad you enjoyed breakfast with a view!

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2018
Response from The Sentinel Team on 20 Sept 2018
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from The Sentinel Team on 20 Sept 2018
Thank you!

10/10 Excellent

WildBill, Airdrie, Alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience, would recommend for quiet and solitude.
Stayed 1 night in Aug 2018
Response from The Sentinel Team on 19 Sept 2018
Glad you enjoyed your stay!

10/10 Excellent

Robyn, Langley B.C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely gorgeous setting Quiet and relaxing
Stayed 2 nights in Aug 2018
Response from The Sentinel Team on 19 Sept 2018
Looking forward to seeing you again!

10/10 Excellent

John, Alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful setting and careful attention to comfort lead to a restful stay. The breakfast was awesome! and host Richard is a great ambassador for the area....
Stayed 1 night in Aug 2018
Response from The Sentinel Team on 9 Aug 2018
Happy to hear you loved the breakfast- come back anytime!

10/10 Excellent

Steve, Coeur d'Alene, ID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the serene nature of the lakeside location. Our breakfast was excellent. We will find a reason to return for another relaxing stay.
Stayed 1 night in Jul 2018
Response from The Sentinel Team on 9 Aug 2018
Glad you enjoyed your time - see you soon!

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2018
Response from The Sentinel Team on 7 Aug 2018
Thank you for your review, we look forward to seeing you again!

10/10 Excellent

Kevin, St albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cool
We have never stayed at a BNB before. This one was excellent. Breakfast was gourmet. And the view superb. We will be going back
Stayed 1 night in Jul 2018
Response from The Sentinel Team on 26 Jul 2018
We are really glad you enjoyed your stay come back any time!

10/10 Excellent

JayRWhy, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquility
The Sentinal is a retreat based facility. It is excellent for getting away from the world. The facillty is brand new. Many of the features of the facility are being constructed. I would like to return in a year or two and see how things look when everything is complete. I you are looking for a place to relax and turn off the noise of the world ...check it out!
Stayed 1 night in Jul 2018
Response from Florence on 17 Jul 2018
We would love to have you back!

10/10 Excellent

Eric, Bellevue, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best kept secret. Right between Kaslo and the Hot Springs, you won't even know it exists We've never experienced so much quietness as we did here. We were able to watch bald eagles fish, we chilled, eat incredible breakfast from chef Richard, and we even wrote music within the serenity. Jaw dropping scenery, offerings of acupuncture, yoga, meditation, hot tubbing, this place has it all. We'll be back often and again.
Stayed 2 nights in Jul 2018
Response from Florence on 17 Jul 2018
Glad you enjoyed your stay - see you back soon!