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"Everything was excellent, from caring staff, property condition and food. Please note that there is no lift, but they take your bags up and down (2-4 floors). Free coffee/tea in their cafe/bar. Onsen was also very good. Room was spacious and we were allowed an early check-in. Highly recommended if you are visiting Chuzengi. Take care driving up the winding road during winter."

"good"

"Great mounting view particular after snow called overnight."

"Great room and outstanding service. The breakfast was excellent too"

"Ideal hotel for toddlers. Room is very spacious. It offers breakfast."

"環境もスタッフさんの対応も最高でした。"

"Nice Onsen, professional dinner & breakfast buffet and great Omotenashi!! "

"I stayed at the Ritz-Carlton Nikko recently and honestly, it was one of the best hotel experiences I’ve ever had. The location alone makes it worth the trip — right on Lake Chuzenji, with the mountains and waterfalls of Nikko all around. It feels super peaceful and completely different from the city vibe of Tokyo. Rooms The rooms are huge by Japanese standards and beautifully designed. Think modern but with lots of Japanese touches — sliding doors, deep soaking tubs, and big windows that frame either the lake or the mountains. Mine had a lake view and waking up to that every morning was amazing. Food Food was excellent. Breakfast had both Japanese and Western options (the Japanese one was really special). Dinner was pricey, but the kaiseki course was worth it for the experience. If you want something lighter, there are cafés around the lake too. Onsen & Spa This is where the hotel really stands out. The onsen (hot spring) is incredible — both indoor and outdoor baths with natural hot spring water. Sitting outside in the hot bath while looking at the mountains was pure magic. Service super professional, but also warm and friendly. They remembered small details about preferences and made everything feel easy. Special thanks to Alex, Marek and Tiff. Overall If you’re heading to Nikko and want to splurge, this is the place. It’s not cheap, but it feels like an experience rather than just a hotel stay. Perfect for a co"

"Second visit here. Perfect for family getaway with kids in winter. Also good spot for summer when watching Fuji Rock music Festival. Would definitely stay again."