Customer service 5/5, another customer was there to ask about the ferry schedules, and whether they could take their car as well. The way the staff just answered all the questions with a smile and said that he can also look up schedules on the site. Everything about it felt so welcoming. Housekeeping is a 5/5, sorry if you got tired of us, the trip we had was ro celebrate my sister's 21st birthday. So most of the time we would be in one room planning or hanging out. Parking cheap and affordable $16 a day, they start charging after 3hrs i would say was a bonus, we ended up saving more money on activities to do. I think it's because we checked in late, but would have like a tour around the hotel, we most cooked food in the room, and out in the city, same with laundry first-time staying at a hotel.didn't know what service was provided since i wasn't the one who did the booking. All in all, everything about the hotel is amazing, we're planning on going back to stay at the hotel for our next trip.