6/10 Okay
Andrey
Travelled with family and small children
16 Jun 2024
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
This hotel has all conditions to be top class. Fantastic location, beautiful architecture and park, thrilling water slides. The see is great around Kemer and the beach is fine, although with stones. However, some areas need considerable improvements (on the positive side, guest service is very attentive to client feedback and certain improvements were noted during our stay): 1 Sunbeds on the beach. At the beginning there were simply not enough. After a few days the put of additional sunbeds, without umbrellas though. Still, there was no beach staff, other than the ones giving towels. People reserved sun-beds with whatever they had, did not show up for half of the day, and the staff did not care. 2. Main restaurant. On the first days, I had the impression that most of the staff simply did not know what to do. Everyone was busy but it was very hard to get anyone to clean the table, bring drinks etc. Cleaning was weakest point. A couple of times I was the first to come for lunch, I tried at least five tables and they all looked as if someone had sitten there before. 3 Poor information. Key holder had QR code with a link, but in my view info was not sufficient and user friendly.
Overall, we are rather positive for the price paid. We had to nice adjacent Laguna Superior rooms for the family of five. I recommend these rooms on the ground floor with a terrace and direct access to the swimming pool.
Andrey
Stayed 9 nights in Jun 2024