Melbourne Kevin Hayes Reserve Hotels

"Only one disabled parking spot for a 60-room hotel. They allowed people without disabled parking permits to use the only available disabled parking place. I raised this with management and they didn't care. I am disabled and need a disabled parking place. No convenience items in the rooms. You have to buy them from a vending machine, for example toothbrush is $7 x 4 of us = $28, can of coke $5.50. small water $3.50... no microwave or toaster in the room, the soap provided was like a bar of wax, smelt awful and left your skin feeling very dry...how cheap can you go? Better to go to a 5-star hotel and not get gouged and enjoy better amenities."

"Old rooms need renovating, shower mouldy, No lift only stairs no good for back injury "

"I’m sorry to say this won’t be a positive review, but I feel it’s important to share our experience.Unfortunately, there were a number of issues during our stay:•Toilets were not working properly.•The front door handle was nearly falling off.•The toaster (which appears to be part of a very old coffee machine unit) did not work at all.•The oven was not working.•Circuits kept tripping repeatedly.•There were no basic essentials such as salt and pepper.•Kitchen equipment was lacking — for example, no tongs.•Only one tea towel, one bin bag, and one dishwasher tablet were provided for the entire stay.•The outdoor bin was already full on arrival and smelled terrible.•The clothes line was nearly falling off the wall.•The upstairs shower had an unpleasant smell.•The upstairs carpet felt damaged, almost as if it had been melted.•Towels and bed sheets were very thin and felt old.•The blanket upstairs had a blood stain on it, which was particularly concerning.Overall, the property felt poorly maintained and not adequately prepared for guests. Unfortunately, this significantly impacted our stay and do no think the property is at a standard that should be rented to people"

"Staff were nice. The room was smelly and "

"Beautiful house and pool, easy walk to beach"

"Location was great somehow was subject to riots while we were there. Overall was clean but the black carpets at the front section of a old house was not the best for cleanness. Amazing water pressure and amenities were great."

"The house was beautiful, the garden was, too. Great location. Communication from our hist was clear, timely and accurate. We thoroughly enjoyed our stay here. Thank you!"

"Had a great time, house is old but clean and tidy "

"Beautiful house close to supermarket very clean "