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Reviews of Gateway Mountain Lodge by Keystone Resort

3 out of 5
Gateway Mountain Lodge by Keystone Resort
23100 US-6, Keystone, CO

Reviews

7.4

Good

Rating 10 - Excellent. 29 out of 89 reviews" "
Rating 8 - Good. 25 out of 89 reviews" "
Rating 6 - Okay. 18 out of 89 reviews" "
Rating 4 - Poor. 10 out of 89 reviews" "
Rating 2 - Terrible. 7 out of 89 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jae

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good except one thing. I booked thru Expedia.com. When I was there at the office, that was in the same building, but they can’t find my booking. I called Expedia and they told me to go to different place to get my check-in package. I drove about a mile to totally different lodging office to picked up my package and come back. It was confusing.
Stayed 7 nights in Feb 2024

10/10 Excellent

Michele

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Bailey

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Avoid this hotel!! We could not access the property upon arrival!! There was no front desk onsite, and the phone numbers provided to get a key did not work. They provided an offsite address which we drove to after showing up to the property and seeing there was no front desk. Once we arrived to the secondary address provided to get a key, nobody was working and we couldn’t get ahold of anyone to get a key. We had to book a hotel last minute so we didn’t have to sleep in the car. Should out to Andy from the Hyatt for being so helpful!! Expedia and the resort will not refund us. Apparently YOU have to call the hotel 48 hours ahead of time to make arrangements to get a key, and check in is only from 4-7. What a terrible business model!!!
Stayed 1 night in Mar 2024

6/10 Okay

Amy

Travelled with family
Disliked: Amenities, property conditions & facilities
The pullout sofa was the worst ever in unit 5004. My son had wires poking at him all night. Not much sleep. Heat was great. Coffee maker didn’t work in the morning. Maintenance was the only one open to answer the phone and they sent out a worker with a new coffee maker, thankfully!! Great location. There is NO game room which was advertised on Expedia, which was a big disappointment for my son and I. The hot tub was so crowded we never were able to use it for our one night stay. Won’t come back, unfortunately.
Stayed 1 night in Mar 2024

4/10 Poor

Adam

10/10 Excellent

Marcy, Highlands Ranch

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Great location. Everything in building (grocery, restaurant, coffee shop) or very close. Pool and hot tub were nice but way too much chlorine (eyes burn and suite bleached)
Stayed 2 nights in Feb 2024

10/10 Excellent

Jacob

Liked: Cleanliness, property conditions & facilities
It was great!
Stayed 1 night in Jan 2024

8/10 Good

charles

Liked: Cleanliness, room comfort
ATV trip
The unit we stayed at in the "Gateway" building was great. Spacious and comfortable. Parking was difficult with ATV trailers. Front desk was not helpful in the situation.
Stayed 4 nights in Sep 2023

8/10 Good

ROBERT C

Travelled with family
Liked: Cleanliness, room comfort
1st Timer to Keystone
Nice and great location. Covered parking was awesome! Room was well appointed, but the TV away the size of a personal computer monitor. It would have been good to have info on the Keystone shuttles that apparently pickup (Orange Route) right in front of the lodge. We drove to the parking lots and then walked to the lifts. Also, more info on how to make use of the ski lockers would have been helpful vs. lugging skis and boots around. It was really nice to have a small grocer right downstairs, as well as a couple of restaurants. Overall, a learning experience, but I’d stay here again.
Stayed 3 nights in Mar 2023

10/10 Excellent

Jorge, Houston

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Cody

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Room By CO Mountains
Great place to stay! Close to CO mountains and many great bars and restaurants.
Stayed 1 night in Mar 2020

8/10 Good

Andrew

Liked: Room comfort
Comfortable, but not wow!
Nice location. Our room was clean, but it's a bit worn. Furniture, carpet, and bathroom walls have seen a better day.
Stayed 2 nights in Feb 2020

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Undersground parking was clutch with a 20 inch snow storm!
Stayed 1 night in Feb 2020

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Limited parking in the garage, fills up quickly
Stayed 1 night in Jan 2020

6/10 Okay

Justin A.

Liked: Cleanliness
Gateway Mountain Lodge 3 star
We loved the location! A few cons: -Room was a bit cramped -Couldnt find our ski locker which made it a pain to lug around all our equipment. -The tv was not working when we arrived. -the parking garage is shared with the whole building so your not guaranteed a spot. The best thing about this place was the diner right next door for breakfast. The bed was very comfortable. And the shuttle service. Overall 3 star

8/10 Good

Peter T.

Liked: Cleanliness
Great place to stay....check in bothersome
These are great units to stay in. The check in staff was really friendly and helpful once you get there. However, reaching anyone before hand to answer questions about parking etc...was close to impossible. Vexing. Also the check in instructions were not easily clear.
Stayed 1 night in Jul 2019

4/10 Poor

sean

Disliked: Staff & service, room comfort
Huge disappointment! Awful bed!
No front desk for late check in, no available information to guide us. Took over an hour to find out we had to go to another hotel, and the guy there said "that's just how it is, don't know why you didn't get the info." So-called resort room had us sleeping on a freaking Murphy bed! Awful! Not even close to worth the money, even with the discount. Never, ever again. PS - Learn how to treat people who aren't your usual "glamping" ski crowd!
Stayed 1 night in Jul 2019

10/10 Excellent

Olivia R.

Great clan amazing!!
Very nice, people very friendly, the place was clean, amazing!!
Stayed 1 night in Mar 2019

8/10 Good

M, Castle Rock, us

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like no card keys and having access codes Dislike garage not very truck friendly
Stayed 1 night in Mar 2019

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
skiing trip
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gateway
The hotel room was very large and comfortable. The lighting could be improved.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018

2/10 Terrible

Phillip

Made a reservation late at night through your site around 11:45pm and received a confirmation email. When I arrived, the check in office had closed at 10pm so I was unable to check in! Horrible!
Stayed 1 night in Sep 2018

8/10 Good

Michael, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is reasonable for the cost
POSITIVE: 1 - Shuttle stops right in front of the hotel entrance making it easy to access 2 - Convenience store is accessible from inside the hotel 3 - The room we had is relatively spacious, and cleen 4 - The bed is excellent 5 - There is a nice common area, but I haven't seen anybody using it. NEGATIVE: 1 - Nobody told us, or the shuttle driver that the check-in is far from the hotel. The Pier1 shuttle dropped us with all bagage in front of the hotel. The entry door can be opened only with the room key, which was at the check-in, I called the number on my reservation, and I had to froze together with my wife in front of the hotel more than one hour for the car they promised to take us to the check-in. TERRIBLE!!! 2 - The TV in the room is taken from the Fred & Barney cartoon, and there is no way to read text on its screen 3 - The carpet is overused, and falling appart in some places.
Stayed 6 nights in Jan 2018

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018

4/10 Poor

Eco, santa Clara, CA

Liked: Staff & service
Confusing check in office
There are 5 different checking offices, depending on which one this condo’s owner uses for your room. This is already bad enough for us not to return to this hotel in the future. The room was okay, but some plates weren’t clean and the coffee maker had the previous guest’s coffee filter sitting inside. Not coming back :(
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Carissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

KRYSTAL

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Family vacation
Great location, early check-in was easy, late check out availabile. Only issues were we had to call to get clean towels and our 3 yr old son found and was playing with used contacts he found on the floor.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Check-in process is ridiculous.
The check-in office is over a mile from where you actually stay. No information posted at front door or anywhere else on premises. Called number and was on hold for well over 10 minutes before someone finally informed me where I was supposed to go to check-in. The address given in Orbitz's confirmation email was neither the building we stayed in, nor was it the location of the check-in office. The check-in process information could have easily been provided in an email.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities

4/10 Poor

Matt, Carmel IN

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Get your act together
Booked but received no info about where to check in. It's a ski lodge condo so nothing on site. The phone numbers provided were useless and that added to the frustration. Finally luckily found somebody who pointed me to the other building where I had to check in. Checked in, headed back to building down the road. The key did not work. I couldn't get in the garage nor the front door. Had to call the front desk and they sent somebody down. The key he had also did not work. So he had to drive back to get a key. Finally got in the room. The shower was lukewarm. Come on man! A hot shower is not asking for much.

6/10 Okay

Steve

Disliked: Staff & service, property conditions & facilities, room comfort
overpriced for accommodation
Hotel check in was terrible. It was a mile down the road. Sleeper sofa mattress was awful. Way overpriced for a Motel 6 type accommodation.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
The hotel was very nive. Great location, affordable price and great staff service.

8/10 Good

Arran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

10/10 Excellent

James, Roswell GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Condo Close to Keystone's River Run Village
The condo is located conveniently to River Run Village at Keystone Resort. There are restaurants within walking distance. Off-site check-in was a little inconvenient but check-out was simple and required a brief telephone call and leaving the keys in the condo.

4/10 Poor

Mary, La.

Disliked: Property conditions & facilities, room comfort
Many complaints. Close to shuttle
Heater didn,t work. Had to plug and unplug it to regulate heat. Themostat so worn, could not read directions. No front desk made if difficult, Checking in off site, made finding check-in place difficult. Wifi went out. Beds were not comfortable. The repairman was VERY NICE. Carpet torn. Fireplace in lobby never turned on.

6/10 Okay

fall getaway

Liked: Cleanliness, room comfort
Overall room was nice
Came in from garage to hotel- very worried. The elevator and hallways, stairwells were dingy- in need of paint or something? The room though was updated, very nice, comfortable etc. pool and hot tub not nice.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
First time to Keystone in the summer...
Checkout was a breeze, but finding the check in office was trickt...no obvious signage. Staff very friendly and efficient.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but too close to hidhway
We enjoy mountain air but traffic noise too loud to keep windows open. Otherwise great hotel.

10/10 Excellent

Brandon K.

Liked: Cleanliness, staff & service, room comfort
Great Resort Great Value
Stayed in the Gateway building, has indoor pool and hot tub, room was clean and spacious. Bed was a bit dated however overall had a great time and made memories that will never be forgotten.

6/10 Okay

bart, Dallas

Checking out Keystone
Quick visit to see about the area and the skiing. The steak house nearby is great. Location is good