At first, we were distracted by how nice everything looked. -once we got in. We were given the wrong code to get in thr garage, and the address on the building was in the worst place I have ever seen so we weren't even sure we had the right building. Once we got to the room the first thing we noticed was how freezing the bedroom was. The thermostat for the unit was set to 55 and due to the cathedral ceiling, the bedroom never got warm. Our first night we got back to our room and the keypad on the door of our unit was out of batteries. We were locked out of our room in 5 degrees at 9pm trying every phone number we had. Everyone we talked to said they would call us back and NEVER did. Of course the code to the spare key never worked too because why would it? They didn't come until the next morning and came unannounced even though they said they would call first. If the keypad hadn't had enough juice to let us in after 45 minutes of trying and being locked out, we would have had to sleep in our car or another hotel because no one was coming that night. -even though we were "waiting for a call back" from three different people.
After making our first meal, we discovered the garbage disposal didn't work in the sink. The only food in it was scraps from washing a pan, but that was enough for it to not drain and smell. On top of that, the dishwasher backfilled that sink, so the sink was filling up with the food scraps we could smell.
Neither of the TVs worked, I found a blood spot on one of the pillows, and a clump of hair on one of the folded shower towels.
All of the things we experienced were frustrating, but if the staff had been helpful and apologetic we would have looked past it. However there was no customer service or anyone to help with anything. That was the worst part. How do you run such a big function with no staff on site to help guests with anything? If you have an issue, you'll be sent to the most unhelpful call center I've ever dealt with.
We were so excited to leave.