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Reviews of Hilton Grand Vacations Club Maui Bay Villas

4 out of 5
Hilton Grand Vacations Club Maui Bay Villas
575 S Kihei Road, Kihei, HI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 25 out of 39 reviews" "
Rating 8 - Good. 9 out of 39 reviews" "
Rating 6 - Okay. 3 out of 39 reviews" "
Rating 4 - Poor. 2 out of 39 reviews" "
Rating 2 - Terrible. 0 out of 39 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Janna s

Liked: Cleanliness, staff & service, property conditions & facilities
Immaculately maintained! Great location. Awesome pools, great pool bar. Helpful staff. Will for sure stay there again
Stayed 7 nights in Apr 2024

8/10 Good

christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a wonderful place to stay. Had issue with washer/dryer and they took care of it right away. Even let me use an unoccupied room to finish the clothes I was washing when machine broke. Our machine was fixed the next day. Absolutely fantastic!!!
Stayed 6 nights in Mar 2024

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took a family trip and we absolutely loved this property. It’s so new they are still building. The construction was not a bother, staff was friendly and the whole place was very clean. Ample free parking was a plus. Would definitely return to Maui and stay at this property.
Stayed 6 nights in Mar 2024

8/10 Good

Paul

Travelled with family
Clean newer facility, friendly staff, nice pool.
Stayed 5 nights in Mar 2024

10/10 Excellent

Darcy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with the family
Stayed 8 nights in Mar 2024

10/10 Excellent

Elizabeth

Travelled with partner
Very clean, staff friendly and helpful. Construction ongoing but we were not in our room often during the day so not an issue. Beautiful property.
Stayed 7 nights in Feb 2024
Response from Myra Sakai- Front Office Manager on 4 Mar 2024
Aloha! Thank you for taking the time to share your recent experience with us here at Maui Bay Villas by Hilton Grand Vacations Club. Your opinions, comments and feedback experience are greatly appreciated. Thank you so much for your kind words toward our staff. Thank you for choosing to stay with us and I hope in the future we will see you again. Mahalo Nui Loa,

10/10 Excellent

Anelise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. The hotel is new, so everything is "shining." We stayed in a two-bedroom apartment, and it was terrific. The only concern is that the restaurant at the complex works until 3:00 pm, and after that, you have to go out or call for a food delivery.
Stayed 6 nights in Feb 2024
Response from Myra Sakai- Front Office Manager on 4 Mar 2024
Aloha! Thank you for taking the time to share your recent experience with us here at Maui Bay Villas by Hilton Grand Vacations Club. Your opinions, comments and feedback experience are greatly appreciated. As we continue to grow, we are exploring more options to make our guest experience more memorable. As we open more inventory this year, the hours of operations and offerings will change as well. Thank you for choosing to stay with us and I hope in the future we will see you again and be able to provide a much more satisfying experience. Mahalo Nui Loa,

4/10 Poor

sean

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place but flooding + construction = stay away
The half of the resort that is completed is nice. Rooms are new, spacious, comfortable and well-appointed. But I wouldn’t stay here again. First of all, half the resort is still under construction. So there is literally no time you can be at the main pool in the sun without very loud construction noise, except for weekends. Additionally, South Kihei is known for flooding. This resort is very near a couple points where water flows to the ocean. It rained hard for 24 hours and completely paralyzed the roads around the resort for 4+ days. The result was that every trip that should have been 10 min by car took 20+. And if you wanted to walk anywhere (it’s not a super walkable part of the island), you literally couldn’t get anywhere in less than 45-50 minutes. It also forced the closure of the ocean side pool, beach and only dine-in restaurant for 4 days, knocked electricity out for 4-6 hours and caused a water main break that disrupted water for 6+ hours. Heck, one night it rained lightly for a few hours and there were huge puddles everywhere blocking traffic around the resort the next morning. This is going to be a huge problem for them until they make serious upgrades to the roads and drainage around the resort When we asked about being compensated for the serious disruptions to our vacation, we were refunded $100 of the $240 in resort fees we were being charged…. For the pools, restaurant and beach access that we couldn’t actually access for more than 80% of our stay.
Stayed 6 nights in Jan 2024

8/10 Good

Sylvia, Charlotte

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are perfect and the pool area is abundant. It’s a beautiful property. The issue is there is major construction of additional buildings and the roadway. This causes excessive dirt to blow into the pool area and heavy equipment noise all day. It is not currently a peaceful poolside experience. This is not reflected in the pricing. And though not their fault, the main road closure requires detours and it is not walkable to anything (restaurants, shops, etc.). Be prepared to drive.
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Liked: Staff & service, amenities, property conditions & facilities
Peaceful area. Clean room with amenities.
Stayed 6 nights in Jan 2024

8/10 Good

michael

Business traveller
Liked: Property conditions & facilities, room comfort
Mike’s review
Found dishwasher not up to par for the project. Washer dryer was difficult and confusing to set. Doors in bedroom collided with each other. Restaurant set too far away, necessary to cross busy street to get to it. A lot of construction in room above ours. Staff were very nice. Comfortable setting.
Stayed 7 nights in Jan 2024

10/10 Excellent

Sergio Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent. Part of the hotel is still under construction so there was some noise, but nothing terrible.
Stayed 9 nights in Jan 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Probably the nicest vacation suite we've experienced. Fresh, modern, spacious, well equipped - it was everything we needed. Spacious balcony. Staff were very pleasant and helpful. Pools were clean and fresh and not crowded. Exceeded our expectations. Would definitely choose this property for our next visit.
Stayed 6 nights in Jan 2024

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice, modern and clean. Located little outside of Kihei so no restaurants or shipping close by. Also, the pool slide was closed for most of our stay. Someone didn't return the only volleyball that had so we couldn't play pool vball. I'd think these should be easy amenities to provide for customers paying $1000 per night.
Stayed 3 nights in Dec 2023

10/10 Excellent

Mary

Stayed 4 nights in Dec 2023

10/10 Excellent

Josef

Stayed 7 nights in Dec 2023

6/10 Okay

Jacob

Stayed 2 nights in Dec 2023

4/10 Poor

Azfar

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
We had a wonderful stay. It is brand new and still under construction so we did ask to switch sides of the building and they were able to accommodate us and did so so nicely. It is also on the N end if Kihei and this can be quite windy!!! The rooms are great and the pool is amazing. The beach that you can walk to is beautiful and overall this is a great place to stay. The staff was all so accommodating and friendly.
Stayed 9 nights in Dec 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is really a beautiful property that’s close to everything from beach to shopping. The kids loved the amenities and the staff were wonderful. I’m looking forward to my stay!
Stayed 2 nights in Dec 2023

10/10 Excellent

Pravesh, SURREY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was perfect for our family vacation. The staff were always attentive to our requests. They were also very friendly. Highly recommended especially you have little kids as the amenities are amazing.
Stayed 8 nights in Dec 2023

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jing

Stayed 4 nights in Nov 2023

10/10 Excellent

Zoua, Clovis

Travelled with partner
Liked: Amenities
Great customer service and friendly staff. The hotels are so clean and beautiful. It feels luxurious. Would definitely come back to this hotel resort.. Love the pools and hot tubs.
Stayed 4 nights in Oct 2023

6/10 Okay

Amy

Travelled with family
Rooms where we stayed have strange smells, which could be from the bathroom tile.
Stayed 5 nights in Oct 2023
Response from Shermila Beauvais on 12 Oct 2023
Thank you for your rating. We are sorry your stay did not exceed your expectation. We hope for a future opportunity to provide an improved experience.

10/10 Excellent

Lucy

Stayed 4 nights in Aug 2023
Response from Maui Bay Villas Front Office on 27 Aug 2023
Thank you for sharing your stay experience with us. It is so great to hear how much you enjoyed your stay. We look forward to welcoming you back again.

10/10 Excellent

lany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Maui Bay Villas Front Office on 27 Aug 2023
Thank you for sharing your stay experience with us. It is so great to hear how much you enjoyed your stay. We look forward to welcoming you back again.

10/10 Excellent

Arturo Becerra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Amazing!!
Stayed 4 nights in Jul 2023
Response from Maui Bay Villas Front Office on 27 Aug 2023
Thank you for your 5-star review. It is great to hear what a great stay you had and that overall you enjoyed our property.

8/10 Good

Jennifer Savage

Travelled with family
Liked: Cleanliness, staff & service
It was nice to stay at a property that had only been open for over a year. The pools and hot tubs were clean and lovely! The staff were all friendly and helpful. The downside to this property is there was no on-site restaurant. Their little "grab and go" area was only opened for a limited number of hours, as was the bar. I would not stay here again until the whole resort is completed.
Stayed 5 nights in Jul 2023
Response from Maui Bay Villas Front Office on 27 Aug 2023
Thank you for sharing your stay experience with us. It is so great to hear how much you enjoyed your stay. We look forward to welcoming you back again.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was beautiful, loved everything about it. Looking forward seeing the completion of the remaining property.
Stayed 10 nights in Jul 2023
Response from Maui Bay Villas Front Office on 2 Sept 2023
Aloha, Thank you for sharing your stay experience with us. It is so great to hear how much you enjoyed your stay. We look forward to welcoming you back again.

8/10 Good

Himel

Liked: Staff & service, property conditions & facilities
Property looks new and well maintained. Rooms are nice and spacious. Issue I had with them is they moved the room cleaning to three different days till the last day I was leaving. Not only that, the trash from the corridors wasn't picked up till I made a fuss about it. They replied to the text promptly but the job doesn't get done. I also complained to the front desk, but was nothing done. Problem was I guess no one's room has been cleaned so they were leaving the trash on the hallway. But they did credit me $150 for inconvenience.
Stayed 6 nights in Jun 2023
Response from Maui Bay Villas Front Office on 27 Aug 2023
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The facility was gorgeous. Staff was excellent. Construction underway and noisy. No ammenities such as beverages, restaurants, etc...
Stayed 8 nights in Aug 2022

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

Mariana

Travelled with partner
Liked: Cleanliness, property conditions & facilities
No hay restaurantes ni tiendas accesibles a pie.
Stayed 4 nights in Dec 2023