Small place, but we knew that coming in. Overall we had a great time because we were in Lake Tahoe and the surrounding area is great.
When checking in, there are explicit directions and warnings about a parking pass and making sure you used it. This pass was not there. I called, I emailed, I texted and received no direction on what to do. I finally asked another resident who told me, “it doesn’t matter, they don’t have a parking pass.” I think you need to update your rules/check in, or supply the parking pass, as you said you would. Or communicate when someone asks you a question.