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"We stayed in ‘Hedgehogs View’ for two nights, the location and view were second to none. The privacy of this specific accommodation was perfect as it’s at the top/back of the other ‘hobbit holes’ , so when using the hot tubs and walking around you’re not visible to anybody else. Our initial perspective was that the accommodation was beautiful , great facilities and well styled . Once we’d settled we noticed a lot of black mould spots in the main bedroom , above the bed area and dotted over the ceiling. The bed was extremely uncomfortable , with a very thin matress, the base of the bed being ply wood rather than slats/sprung slats which only accentuated the lack of thickness of the matress. A few little things that don’t work took the edge off the stay also, the bin lid didn’t work, and the mirrors that were supposed to light up in the bedroom/ bathroom didn’t. They stay gave us what we wanted/needed, being a space to relax with stunning views. But for the money I’m not sure I’d return as our sleep was very poor and the mould is something I feel should be addressed ASAP. As it is I’m unsure if I’d recommend based on the above comments."

"Breakfast good, would have liked s rambled eggs as on low fat diet. Room cold to start with. Needed brighter bedside light. Like to read in bed and keep warm"

"The room was super clean, it appeared to have been recently decorated, the carpets appeared new, the ensuite seemed new, and all was nice. One thing I would say, as the room was facing the garden, there were a couple of spotlights on the front of the abbey/centre, and the window blind didn't fully cover the window, so the light came through that was the only negative thing i could think of"

"Location excellent - just a 10 minute pleasant walk to Ludlow Castle and town. Very good breakfast and dinner menu and food was top class."

"Breakfast Bar was well stock only one banana but over ripe Staff in pub restaurant very helpful snd good food at good price Room very clean a a good price We will recommend and come again "

"The general cleanliness and condition of this hotel was poor. The floor of the room was sloping and was quite dissorientating when walking into the bathroom. In the bathroom, the shower curtain was stained and looked unclean. The wastebin looked very poor with a rusted lid. Bathroom floor not very clean and the grouting was missing from the corners of the bath. The paint was peeling of the inside of the windowsill. In the room, the kettle was grubby and had to be washed before use, the glasses also had greasy prints on them and also had to be washed before use. The headboard was marked (small tears). The towels and bed linen were clean and we had a comfortable nights sleep. Certainly not worth the money we paid, and as it is, we cannot recommend staying here. On a plus, the staff were very polite and accommodating. "

"Another incredible stay! The staff are always so welcoming and kind, George is just fantastic and so attentive and friendly. The food as usual is delicious, beautiful local produce. The rooms as usual are so clean and super comfy beds. The spa facilities are fantastic. Five stars again from us!! "

"We had a two night stay which was excellent. The breakfast was great, the room was clean and tidy and the restaurant food was delicious. The staff were very friendly and helpful, would definitely recommend it."

"Turned up to find our key out on a table, with our name and details where to find the room Everyone else who was staying also had their keys laid out with names/room details. No-one available to speak to, in-person, at check-in. We were in the family room, at the back/outside of the property. Whole room smelt of grease due to the chip shop adjoining the hotel. To be fair, the hotel itselt smelt greasy. Toilets were filthy with broken seats, one of the shower trays filthy and not clean. The other shower tray had used bottles of body wash still in the shower and a pair of old socks left there, too. No hand soap, no tea/coffee sachets. Beds were hard, but may suit those who do not mind a hard matress. No matress topper used, though or protectors- just sheets- and could feel springs through matress. Phoned the number left on a table at "arrival" and advised of issues in room Offered another room, but explained booked family room to accommodate all persons travelling. Was told manager would be told of issues. Come breakfast time, saw one member of staff who was pleasant enough. The layout for breakfast isn't amazing- but was enough to keep my children quiet. We ended up going to Talgarth Mill for breakfast, in the cafe there- would recommend there, or The Strand Cafe for food. For what we paid, was not expecting it to be posh. As a family, we are fairly laid back and not overly fussy. However, this was at the lower end of what we would normally go for/expect . "