Tsubame Kitaro Hotels

"Breakfast and dinner are great. Hospitality is excellent."

"Special experience - close to nature and yet very modern facilities and impressive architecture. Would recommend coming in the snowy season"

"Room is clean and looks new, and in great condition. Location is OK as you need to walk just a few minutes from the train station. Price is reasonable. "

"Loved the area. Beutiful scenery and really good sushi."

"I overslept on the day of check out and passed check out time about 10 min. Meantime received 3 phone calls from the front to reminded me. As I approached the front desk and apologized, the front desk clerk appeared to be unhappy with me with very little words. I was waiting for my sister to pick me up and the same clerk welcomed the other guest with totally different attitude. Understanding that I was late for checking out but I believe that the professional approach must be maintained in the hospitality industry regardless of the situation. This hotel’s check out time is 10am whereas other hotels I’ve stayed are 11am. If I didn’t feel this way, the review would have been 5 stars. "