Major features of property - size, pool, hot tub, view, and location - were terrific and made for a enjoyable extended family vacation. The property is two distinct houses joined by the pool and fitness rooms. Plenty of space for the kids and adults to spread out.
However, other aspects of the stay were not great.
Half way through our week, the main fridge died. Lost a lot of food. Notified owner. Tech came late that day but couldn't repair it. Owner offered no compensation for the monetary loss or even an apology, and never responded to multiple messages I sent after our stay about the issue. We used the other fridge on other side of the property but it was tight for 13 people, not convenient, and not as advertised.
- No arrival instructions provided. Had to contact the owner to get them.
- House has a lot of wear and tear: Instructed to stay off one deck. Other had rotten boards. Numerous plumbing issues - handles broken on two bathroom sinks, rain shower head rusted out & sprayed out top, outdoor shower and sink didn't work. Pocket door in the master bath was off the tracks and couldn't be closed.
- Every pot/pan was filthy and required cleaning before use.
- No house manual. Asked for it multiple times. For a house with a pool, hot tub, etc. a manual is key. Did get answers to questions via text but could have been more convenient.