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关于田纳西诺克斯维尔 6 号汽车旅馆的点评

2 out of 5
田纳西诺克斯维尔 6 号汽车旅馆
258 Harry Lane Blvd, Knoxville, TN

点评

5.8
10 分 - 超赞。150 条好评，共有 1000 条点评" "
8 分 - 还可以。216 条好评，共有 1000 条点评" "
6 分 - 一般。229 条好评，共有 1000 条点评" "
4 分 - 很差。172 条好评，共有 1000 条点评" "
2 分 - 糟糕。233 条好评，共有 1000 条点评" "

5.8/10

清洁度

7.2/10

员工和服务

5.2/10

服务设施

5.6/10

住宿条件和设施

5.8/10

环保

点评

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
值得推荐
很干净舒适，酒店服务挺好。

8/10 还可以

yan

满意：清洁度

2/10 糟糕

Amanda

满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
There were only 2 positives about my stay. The front desk staff was very nice and the bed did not hurt my back. The room was very dirty. There was what looked like a dried puddle of pet urine in the corner of the room. All of the door frames and doors were dirty. It looked like someone put an axe through the bathroom door. The towels were stiff and small. My door key worked the first time I used it and then when I returned, I had to get it reprogrammed. A roach was in my room that I saw. Police sirens all day and night. There was no do not disturb sign that I could leave on my door so that I would not be disturbed but the cleaning person called in so the room was not disturbed but if I had wanted it cleaned, it would not have happened. I mean no disrespect but this was a terrible stay and I’ll likely never visit another Motel 6, as this was my second terrible stay in a different state. It leads me to believe they are all run the same way.
2024 年 5 月入住 2 晚

2/10 糟糕

James

与家人出行, 带宠物出行
不满意：清洁度、服务设施、住宿条件和设施
place was run down.
2024 年 4 月入住 1 晚
Nancy Y. 于 2024年05月2日 的回复
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 还可以

Lynne

Very friendly staff, well lit, clean
2024 年 3 月入住 1 晚
Brand Experience Team 于 2024年04月9日 的回复
Hi Lynne, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

10/10 超赞

jenna

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was wonderful, very kind and friendly.
2024 年 3 月入住 1 晚
Brand Experience Team 于 2024年04月9日 的回复
Hi Traveler, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

2/10 糟糕

Jennifer

不满意：清洁度、员工和服务、住宿条件和设施
I booked with this hotel because of the pictures. When I got to the hotel it was in fact nothing like the pictures. This hotel needs to update the pictures online. It was disgusting. I ended up leaving. There is no way I would stay here. There were roaches on the floor crawling.
2024 年 3 月入住 1 晚
Nancy Y. 于 2024年04月2日 的回复
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 还可以

Walter

满意：清洁度、员工和服务、住宿条件和设施
Nice and Clean ,,,
2024 年 3 月入住 1 晚
Nancy Y. 于 2024年04月2日 的回复
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 超赞

Michelle，Osage

2024 年 2 月入住 1 晚

2/10 糟糕

Brenda

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Truly a miserable experience. Check in was the only decent part. This property had garbage bags piled up in the walkways, poor and broken lighting. The elevator was filthy. The room had broken wall light fixtures, frayed and discolored bed pads on the VERY uncomfortable bed. We booked a nonsmoking room but the air handler pulls smoke from the many people who were smoking out in front of their rooms downstairs.
Brand Experience Team 于 2024年02月26日 的回复
Hi Brenda,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 超赞

Xavier

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Brand Experience Team 于 2024年02月20日 的回复
Hi Xavier,Thank you for the perfect rating!! Maz K.#Team6

10/10 超赞

John

带宠物出行
满意：清洁度、员工和服务、住宿条件和设施
Convenient area, there is a good Mexican restaurant across the parking lot room was adequate.
2023 年 12 月入住 1 晚
Brand Experience Team 于 2024年02月6日 的回复
Hi John,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

2/10 糟糕

Frederick

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I slept in my vehicle cuz they said they had no record. I showed my pay & reservation. Bunch of crap. They (somebody) took my money.....I didn't get a room. Never again a Motel 6 for me!
2024 年 1 月入住 1 晚
Brand Experience Team 于 2024年02月6日 的回复
Hi Frederick,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 超赞

James

满意：客房舒适度，清洁度
2023 年 12 月入住 3 晚

10/10 超赞

Jeffrey

2023 年 12 月入住 3 晚

6/10 一般

Alia

不满意：清洁度
2023 年 12 月入住 1 晚

10/10 超赞

John

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great
Wonderful stay. Very ckean room and very friendly staff.
2023 年 12 月入住 1 晚
Nancy Y. 于 2023年12月21日 的回复
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 很差

Melanie

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
We only stayed for a couple hours. Our plans had changed and we didnt feel safe staying until the morning. I have pictures of the dirtiness of the room.
2023 年 11 月入住 1 晚
Nancy Y. 于 2023年12月5日 的回复
Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

8/10 还可以

Susan

满意：员工和服务，清洁度
The people were friendly and accommodating. The room was clean and the bed was very comfortable. The bathroom was fine, but the shower curtain did not keep the water off the floor. The walls were thin, so I heard some noise from other occupants, but not bad. The neighborhood was not attractive, but I didn't feel unsafe.
2023 年 11 月入住 1 晚
Nancy Y. 于 2023年11月28日 的回复
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 一般

真实旅客

与家人出行
2023 年 11 月入住 1 晚

10/10 超赞

Alsieann

满意：清洁度、员工和服务、住宿条件和设施
Great overall
2023 年 11 月入住 2 晚
Nancy Y. 于 2023年11月28日 的回复
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 超赞

Jackie

2023 年 11 月入住 2 晚

4/10 很差

Bradley，Mount Juliet

团体旅客
不满意：清洁度、服务设施、住宿条件和设施
We were given a room with only 1 working light. That staff changed it out but seemed to know there was problem. That was the good part. I did not expect much from this location but wanted at least functional and clean. There are lots of hotels in the same price range that are much nicer. This property needs a huge remodel and change.
2023 年 11 月入住 2 晚
Brand Experience Team 于 2023年11月14日 的回复
Hi Bradley,After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Maz K.#Team6

10/10 超赞

Tina

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚

10/10 超赞

Rebecca

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
My mom are actually still here. Just paying weekly. We have been in four other hotels and this one by far is the best one. The staff is great! These are hard times and my mom and I are looking for a place to live and the staff is so understanding. Looks like we will be staying for awhile at least after the New Year. Have to get out finances in order. Overall a great place to stay especially if you need extended stay.
2023 年 10 月入住 8 晚
Nancy Y. 于 2023年11月6日 的回复
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 超赞

Franklin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚

8/10 还可以

Myesha

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 4 晚

4/10 很差

Zdenek

与家人出行
不满意：员工和服务、住宿条件和设施、客房舒适度
The hotel is run down in need of major renovation.
2023 年 10 月入住 1 晚
Brand Experience Team 于 2023年10月31日 的回复
Hi ZdenekThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

4/10 很差

Zeenath

2023 年 10 月入住 2 晚

10/10 超赞

Rebecca

2023 年 10 月入住 1 晚

4/10 很差

April

2023 年 10 月入住 1 晚

8/10 还可以

Harold，Beaufort

团体旅客
满意：清洁度、员工和服务、服务设施
My room was clean and comfortable. Good location for dining options.
2023 年 10 月入住 3 晚
Nancy Y. 于 2023年10月17日 的回复
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 一般

Mark

不满意：清洁度、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚

8/10 还可以

teri l

满意：员工和服务，清洁度
2023 年 9 月入住 1 晚

4/10 很差

Peggy

商务旅客
不满意：员工和服务、服务设施、住宿条件和设施
It was somewhat clean. I did see a bug in the bathroom. My dislikes outweighed my likes. I booked a handicap accessible room. It was unavailable when I checked in. My TV didn't work. Neither light over the beds worked.There was no phone in the room. I had to park too far from my room which is very difficult since I use a cane or walker. I WILL NOT stay there again.
2023 年 9 月入住 3 晚
Brand Experience Team 于 2023年09月29日 的回复
Hi Peggy,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

8/10 还可以

Brandi

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Pretty good for a motel.
For a Motel 6, our stay was pleasant. I was personally slightly disappointed on not having a tub as I'm pregnant and wanted to soak after a very long drive. The pretty granite marble stand up shower was very nice and clean though. Water was hot and the pressure was great! The towels were very tiny! I normally don't have any complaints with beds but this one felt like it needed to be removed as it had a hump in the middle. Everything was clean. The smell was a little off putting as it smelled like dirty fabulouso but that doesn't make or break the deal. I was very creeped out with the massive amount of Halloween decorations in the lobby. I think that was a little over board. We had a microwave issue one morning and they fixed it quickly while we were away. The one downside is the room were we in faced the interstate so the traffic noise was quite loud. Overall for motel, our stay was great.
2023 年 9 月入住 2 晚
Brand Experience Team 于 2023年09月29日 的回复
Hi Brandi,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

6/10 一般

Kelly

与家人出行
满意：客房舒适度
不满意：住宿条件和设施，清洁度
2023 年 9 月入住 1 晚

10/10 超赞

Sarah

满意：住宿条件和设施
2023 年 9 月入住 1 晚

2/10 糟糕

Scott

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Horrible
2023 年 8 月入住 1 晚
Brand Experience Team 于 2023年09月18日 的回复
Hi Scott,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

8/10 还可以

Mark

满意：员工和服务
A little noisy and pool didn’t seem too be functional to filter the water. Simple maintenance thing I’m sure. Overall pretty good for a value price 😎
2023 年 8 月入住 4 晚
Nancy Y. 于 2023年09月6日 的回复
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 很差

David

不满意：住宿条件和设施
2023 年 8 月入住 3 晚

10/10 超赞

Sara

满意：清洁度、员工和服务、住宿条件和设施
Staff were wonderful
2023 年 7 月入住 1 晚
Brand Experience Team 于 2023年08月7日 的回复
Hi Sara,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

6/10 一般

Michael

与配偶出行
不满意：住宿条件和设施，员工和服务
They wete trying to remodel.
2023 年 8 月入住 1 晚
Nancy Y. 于 2023年08月16日 的回复
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 超赞

Sara

满意：清洁度、员工和服务、住宿条件和设施
Nice property, pool clean, quiet at night
2023 年 7 月入住 4 晚

4/10 很差

lisa

2023 年 7 月入住 1 晚

2/10 糟糕

Carey

2023 年 7 月入住 1 晚

2/10 糟糕

Matthew

不满意：清洁度、员工和服务、住宿条件和设施
Random homeless roaming around causing safety issues and uneasy feeling. Rooms are still in disrepair with the remodeling going so slowly.
2023 年 7 月入住 3 晚
Brand Experience Team 于 2023年08月1日 的回复
Hi Matthew,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 糟糕

Matthew

不满意：清洁度、员工和服务、住宿条件和设施
Random homeless causing safety issues, building is being renovated so many rooms are still in disrepair. Outside doors are difficult to open and massive gaps around when closed.
2023 年 7 月入住 2 晚
Brand Experience Team 于 2023年08月1日 的回复
Hi Matthew,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

6/10 一般

Gloria

2023 年 7 月入住 1 晚

10/10 超赞

Luis Alberto

团体旅客, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Good
2023 年 7 月入住 1 晚
Brand Experience Team 于 2023年07月26日 的回复
Hi Luis, Thank you for the great rating!! We look forward to providing your future lodging needs. Kaur J. #team6