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Reviews of Kohhai Fantasy Resort & Spa

3 out of 5
Kohhai Fantasy Resort & Spa
66/24 Sathanee Rd., Kohhai, Ko Lanta, Trang

Reviews

8.0

Very good

Rating 10 - Excellent. 87 out of 291 reviews" "
Rating 8 - Good. 139 out of 291 reviews" "
Rating 6 - Okay. 41 out of 291 reviews" "
Rating 4 - Poor. 15 out of 291 reviews" "
Rating 2 - Terrible. 9 out of 291 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is quiet, family friendly and beautiful access to the beach. The staff are all fantastic!!
Stayed 3 nights in Feb 2024

4/10 Poor

Guillermo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t recommend
The hotel is outdated and not taken care. Breakfast was very bad.
Stayed 1 night in Mar 2020
Response from Sunee F on 14 Mar 2020
Dear Khun Guillermo, Thank you for staying with us and for taking time to post the review on Expedia Group Partner Central. We valued your feedback highly and this will be relayed to higher management. Yours truly,

8/10 Good

Morrie, Clarkston, WA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our beachfront room, #334, had a great view. You could even look out the shower through the room to the great view. We would move our beach chairs from our patio area to the beach under a shade tree,
Stayed 3 nights in Jan 2020
Response from Sunee F on 14 Feb 2020
Thank you so much for staying with us and for taking your time to post this wonderful review. Looking forward to serving you again at the resort in the near future. Yours truly,

10/10 Excellent

louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely stunning. Great beach and food. Well come back
Stayed 1 night in Jan 2020
Response from Sunee F on 9 Jan 2020
Really appreciate your wonderful feedback and looking forward to welcoming you back at the resort again soon. Truly yours,

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019
Response from Sunee F on 26 Dec 2019
Thank your so much for staying with us and we're so grateful for your wonderful post-stay feedback. This means a lot to us. Looking forward to your next stay. Truly yours,

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Beach!!
Resort was overall very nice. Incredible beach and beautiful grounds. Breakfast was very good with lots of different choices. We stayed in a deluxe room which said it had a partial sea view which it absolutely not true. There is only one room with a sea view and that is 101. The air conditioner is located on the front deck which makes it impossible to enjoy the deck because of the heat and noise coming from the air conditioner. When I inquired about the view at the front desk They blamed it on the site that I booked on. 🤔 Overall this is a beautiful resort. I would definitely stay here again but definitely not in a deluxe room. See attached photos of view and beach. 🇨🇦For
Stayed 2 nights in Mar 2019
Response from Sunee F on 20 Mar 2019
Dear Khun Darlene, Thank you so much for choosing to stay with us and for taking the time to post the review on Expedia Partner Central. We're grateful for your feedback as we value the one from our guests highly. We're happy for your comments - ' Beautiful Beach' and 'Resort was overall very nice... I would definitely stay here again.' Sorry with confusion of the room type - 101 is a Superior Room instead of a Deluxe Room. Looking forward to serving you again at the resort in the near future. Sincerely yours,

8/10 Good

Laura

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2019
Response from Sunee F on 4 Mar 2019
Thank you for staying with us and really appreciate taking the time to dorp a review here. Hope to serve you again at the resort. Sincerely,

6/10 Okay

Verified traveller

Stayed 5 nights in Feb 2019
Response from Sunee F on 4 Mar 2019
Thank you for staying with us and for taking the time to drop your feedback here. Sincerely,

10/10 Excellent

Lisa

Liked: Staff & service, room comfort
Paradise un spoilt .
3 rd visit to the fantasay over the last 5 years still a very good standard on a lovely unspoilt island
Stayed 3 nights in Feb 2019
Response from Sunee F on 26 Feb 2019
Dear Khun Lisa, Thank you for staying with us for the third time and for taking the time to post the review on Expedia Group Partner central. Really appreciate your kind words that we still keep a very good standard as 'Paradise un spoilt'. Thank you once again and looking forward to serving you at the resort for the fourth time. Sincerely yours,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great island vacation spot
Excellent restaurant, on the beach. Wifi was slow. Excellent beach for walking.
Stayed 3 nights in Jan 2019
Response from Sunee F on 15 Jan 2019
Highly appreciate your great review! Thank you so much for staying with us and for taking the time to post this review. Looking forward to serving you again in the near future.

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position & facilities
We had a great 3 nights stay & were lucky to have the tides just right for swimming most of the day. We stayed in a superior double with a partial sea view, which was in fact a full sea view. Room 101, however these rooms do need a bit of renovation & repositioning of the airconditioner motors as they are on the veranda & noisy. The grounds are really well maintained as is the swimming pool area, but there are areas that need some maintenance. Breakfast buffet was O.K., but not very interesting. Same Same everyday. Plenty to eat, but a bit mundane. The restaurant menu is pretty extensive with both western & Thai kitchens. The curries were really good & an average price. We had cocktails @ Happy Hour for 180baht (normal price 200baht) not a brilliant deal & they weren't 'loaded' with alcohol either!! They need to get this right. Staff are really friendly & there are various areas to eat & drink which is great for varying weather conditions. Looking at all the options on Koh Ngai we believe we made the right choice for position & value for money & would choose Fantasy again if we were to go back to Ngai
Stayed 2 nights in Nov 2018
Response from Sunee F on 20 Nov 2018
Dear Khun Elaine, Thank you so much for choosing to stay at our resort and for taking the time to share your experience on Expedia PartnerCentral. We're so grateful for your wonderful comments on the island, on the myth and the good sides of the resort, and very useful observations on our breakfast service, which I've shared with the management. We're so thankful and hope to welcome you back at our resort in the near future. Yours sincerely,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, room comfort
Amazing.
A basic resort that is dated but charming. The views are amazing. The food is great if not a bit pricy. The sea is stunning when not wavey. The staff could clean the beach directly in front of the hotel to clear debris and bits of rubbish.
Response from Sunee F on 15 Apr 2018
Dear Khun Paul, Thank you so much for choosing to stay with us and for taking your time to post this nice review on Expedia PartnerCentral. So happy with your comment - a dated basic resort but charming with amazing views. Really appreciate your reflections on food prices and beach cleaning, and this have been reviewed with the parties concerned. Thank you once again and looking forward to serving you again at our resort. Sincerely,

10/10 Excellent

Pavla, Prague

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort is managed very well. All the staff working to have nice clean area outdoor and indoor too. Waiter can speak english OK (not usual in Thailand´s islands). Helpful receptionist. Beautiful beach, cleaned every day. We can compare with another hotel in Ko Lanta and Ko Mook in similar price - this is absolutely the best, one level upper.
Stayed 3 nights in Apr 2018
Response from Sunee F on 13 Apr 2018
Dear Khun Pavla, Thank you so much for choosing to stay with us and for taking your time to post this nice review on Expedia PartnerCentral. Really appreciate your high-ranking review. We're very happy with your feedback that the resort is well managed with all the staff working to keep the area and the beach nice and clean, that the receptionist is helpful, and that this is the best - one level upper. All these mean a lot to us. Thank you once again and looking forward to serving you again at our resort. Sincerely,

10/10 Excellent

Ryno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sunee F on 10 Apr 2018
Really appreciate your high ranking and thank you so much for staying with us. Hope to serve you again at our resort.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best beach!
Enjoyed our short stay at Koh Hai fantasy resort. The resort in general could use some updates, but it was still good. Not much going on on the island other than the resorts, so glad we only spent two nights. One of the best beaches we went to! Water was super clear. Restaurant was good and had lots of choices, which was nice since we ate there most of the time. Would return for the beach!
Stayed 2 nights in Nov 2017
Response from Sunee on 9 Dec 2017
Dear Khun Anonymous, Thank you very much for sharing your travel experience you had at our resort with others on Expedia. We are grateful for your comments regarding the best beaches you had gone to, super clear water, and the restaurant was good with lots of choices. We are so happy that you would return. Thank you once again and looking forward to welcoming you back to our resort soon. Sincerely,

2/10 Terrible

Tore, Thailand

Disliked: Cleanliness, property conditions & facilities, room comfort
Too expencive for no service. No Wi-Fi
Dirty, no service, no Wi-Fi, Expencive for Thailand.
Response from Sunee on 14 Feb 2017
Dear Khun Tore, Thank you for taking the time posting the review on Expedia. Our resort had encountered a bad thunderstorm for two days in the previous week and the main Internet pole was damaged resulting in a week of no WiFi. The property was also strewn in some parts making general service difficult and we offer our apologies. Sunee

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, room comfort
Blissful
When we first arrived we were so excited as the boat pulled in...and although the rooms were a little dated , we were steps from the gorgeous beach. We had a problem with our air con leaking everywhere but we were moved and they offered us dry cleaning services for any wet clothes. They were super kind and although I think this resort has aged we would def come back without a doubt ....also the snorkelling was amazing x Also there were quite a few children but it didn't bother us....one point if your a business guy that needs Internet this isn't the place for you .
Response from General Manager on 21 Jan 2017
Dear Khun Jayne, Really appreciate your perfect mark and that you would definitely come back. I'm sure all of our staff enjoyed working hard to make your stay as enjoyable as they can. Thank you for taking the time in posting the review on Expedia and looking forward to serve you at our resort again soon. Sunee

8/10 Good

joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice beach hotel
Beautiful setting and beach. Great food at the resort. Friendly staff
Response from General Manager on 21 Jan 2017
Dear Khun joshua, Thank you for giving us a high rating and positive comments. Hoping to welcome you back at our resort soon. Sincerely thank you for taking the time posting the review on Expedia and looking forward to serve you at our resort again soon. Sunee

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sunee on 11 Jun 2016
Dear Khun Anonymour, So grateful for choosing to stay at our resort and for taking the time to rate our resort on Expedia. With appreciation,

6/10 Okay

Vic

Liked: Cleanliness, room comfort
Disliked: Staff & service
Be careful when booking transfers with this hotel the information given to us was incorrect and we got stuck on three boats and two vans just to get back to Phuket when we asked we were told of two straight forward stops we made it to Phuket 10 hrs later don't book here ! To the lovely lady working in the hotel thank you for your friendliness

6/10 Okay

Nicholas, Linköping

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great for a short stay
Great location, simple hotelrooms, go for the family room, the hotell rom is very simple small basic even thouhg rated as superior or de luxe. Staff very good and serviceminded, great food. Great location, idyllic, perfect with kids, great snorkling

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great island, good hotel
Pros: - Staff is very friendly and well trained- hard to find in Thailand - been upgraded to a room with great view for free - probably most "high end" hotel on the island - great beach with no coral outside of the hotel, but walk 50m either way and you find coral for snorkling Cons: - Tour/transfer booking staff have no clue what they book- booked speed Ferry straight to Phuket but got turtle ferry+ crazy 3 hour in speedboat. - Food/drinks are a bit overpriced, but hotel on the left offers great cocktails at 110B and Camping offers larger portions at same price but their cocktails are bad. breakfast was ok/good but repetitive.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best vacation ever!
For the money, this hotel is top notch. Best beach in Thailand. The restaurant is very good, and well priced. Very well run resort. Seafood buffet is worth dining. My only suggestion is to drop the price of a glass of wine. Two ounces for 200 B. Or, better yet, bring your own to the island. Overall, a "ten".

6/10 Okay

Verified traveller

Disliked: Cleanliness
Koh Ngai is most expensive and least beautiful
Koh Ngai is most expensive and less beautiful than nearby Koh Mook or Koh Kradan. There isn't even a store, so the hotel will just gouge you on the price of everything. Go eat next door, there's a reasonably priced and delicious local restaurant if you leave this hotel and turn left on the beach. I am SO GLAD we didn't book a one week holiday here - Koh Mook is so much better, with a local village, restaurants, and a really fun open air pub. This island was just all families.

8/10 Good

Erkki, Finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place & environment, food not spectacular
The rooms are clean, pretty good value, views are very nice - food at the hotel or anywhere on the island is not spectacular, though.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Good resort, great location
Stayed here for 2 nights on our trip to Koh Ngai. Resort is one of the bigger ones on the island and is centrally located to everything else. Room was big and clean, beach was nice. Hotel staff was overall friendly.

6/10 Okay

Chris, Bangkok

Disliked: Staff & service
Expedia blew it, The resort made it worse.
The biggest issue was the management, though they are not completely at fault, as Expedia really dropped the ball on this one. I will be reluctant to book with Expedia again. A few days before traveling I had to modify my reservation, instead Expedia suggested I cancel the original itinerary and make a new booking. So we did. Once they confirmed my new reservation and cancellation of the old one, It seemed everything was in order. When we checked in to our resort, there was some confusion, but it got done. Later, the next day, an employee of the resort approaches me telling me that I have two bookings and I need to pay for the other one. I am then confronted by management, insisting that I pay for ,what I was told by Expedia, my cancelled booking. I told them that this was between them and Expedia, but they insisted that they had no contact with Expedia, that Expedia deals with their main office in Bangkok. They put me on the phone with the main office. For 30 minutes I was argued with, without any reason or remorse, that I HAD to pay. Finally, refusing to pay, I hung up and spent the next few hours on the phone trying to reach Expedia, on hold for an hour until finally I gave up. I don't know at the end of the day who was really at fault here, but I imagine it was some sort of miscommunication. Expedia confirmed to me that they had contacted the resort and that my original booking was cancelled, the resort said they never received any information from Expedia.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and great location
Overall this is a really good option for Ko Ngai. The resort is on the nicest, cleanest stretch of beach. The grounds are very clean and the resort has good service and reasonable restaurant & mini mart prices considering the limited options available. The beachfront room was basic but comfortable - and had the most beautiful view. We were very happy with our choice.

10/10 Excellent

remijang, koh ngai fantacy resort

Liked: Staff & service, property conditions & facilities, room comfort
wonderful place for relaxing time
It is so amazing place with the crystal clear water and beautiful white sand beach. Its really natural for charging my own energy. I do love it and its a must to go back for sure.

10/10 Excellent

Steve L, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
A really great location on an idyllic Thai island. The food, service and cleanliness are good, but the location simply can't be beaten. Do the four island trip and try eating on some of the other resorts for a bit of a change.

10/10 Excellent

Joanne, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay.....best place to stay...
We stayed in a cottage with a view of the ocean. Fantastic..... Food and beach...and staff all first rate. Prices in the restaurant were the same as the other beach places......so, why go out. Hotel buffet on Tueday night was fabulous..... We will return next year. Manager is top-notch!!!! Can not say enough good things about the resort, amazing! Thank you! Xoxoxo

10/10 Excellent

ADRIANA, POLAND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel on small island, Friendly staff
I spent great Christmas time at Fantasy -everything was exellent especially staff - so kind and cheerfull !!! I would recomend this hotel to everyone who is searching for quiet place not overcrowded beach, clean rooms. Delicious food ! Reasonable prices.

6/10 Okay

Matti, Finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the price paid. Amazing location!
Amazing island and location. Hotel itself was ok, nothing really to complain but else nothing to praise either. Close to beach.

10/10 Excellent

MoiraS, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Value for Money - Hotel on Beach
We enjoyed our stay at the Kohhai Fantasy Resort. It is a resort hotel on Koh Hai ( Koh Ngai) right on the beach. It is well run and Koh Ngai is a paradise island with resorts on one beach with a coral reef out front. The resort is fairly large and can seem a bit of factory, however it is well run. Our room was very good value, although it did not have a sea view it was one minute from the beach and had everything we needed. Service was friendly and efficient.Food was fine much better than some reviewers mentioned. Coral reef was fantastic for snorkelling!!

8/10 Good

Cristian, Lima, Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a great beach view
Koh Ngai is a very beatiful and peaceful island, i think Fantasy has the best facilities among the 5 or 6 hotels in the island. The place is perfect for families or couples, if you want to party this is not the place to be.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good resort
Overall very good stay,comfortable room,cleaned every day.We ate in the restaurant and it was very good.The only drawback that we found was that there were no sun beds on the beach only deck chairs and its impossible to spend all day in a deck chair!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Ronnie

Disliked: Staff & service
Nice hotel shame about the service
This mid level hotel is situated on a beautiful stretch of sand with perfect blue waters. Rooms were clean and pleasant - with ceiling fans and noisy air-con. Lovely pool which was a good size. Food was average but service terrible. Great spa and reasonably priced. A very family orientated hotel with lots of families and children. Not a great deal to do at night.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöner strand zum schnorcheln und Kajak fahren das Personal ist sehr hilfsbereit und nett
Stayed 4 nights in Apr 2024

10/10 Excellent

Frederikke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
Great service, nice hotel, however some bungalows are located quite far from the sea. I true relaxing place for families and couples. Massage ladies are so kind. Food in the restaurant is affordable, but small portions.
Stayed 3 nights in Feb 2024

8/10 Good

Hanna

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ett fantastiskt hotell med otrolig service.
Stayed 3 nights in Jan 2024

10/10 Excellent

Hans-Werner

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ko Hai und das Fantasy Resort sind ein Traum. Alle Mitarbeiter haben sich rührend um uns gekümmert. Wir waren allerdings auch 2 Tage lang die einzigen Gäste in der Low Saison Ende Mai. Alles war mega entspannend und das Hausriff läd zum Schnorcheln vom Strand aus ein.
Stayed 5 nights in May 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020
Response from Sunee F on 8 Sept 2020
Really appreciate your feedback and very much hope to serve you back again at the resort. May we wish you a great health and happiness.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotellområdena är fina och fräscha. Läget är toppen. Det går att bada hela dagen trots lågvatten. Vi bodde i ett standardrum med ac. Storleksmässigt var rummet bra men standarden var väldigt sliten. Frukosten var god men den fylldes inte på trots att det var en timme kvar. Poolen var fin. Solstolar finns både vid stranden och vid poolen. Rekommenderar för att läget är toppen och att det är en bra pool.
Stayed 2 nights in Mar 2020
Response from Sunee F on 11 Mar 2020
Dear Khun Anonymous , Thank you so much for choosing to stay with us and for taking your time to post this nice review on Expedia Group Partner Central. We're grateful that you highly recommend us. We're very happy with your comments on the location and the pool. This means a lot to us! Also, we value the observation on the breakfast. Looking forward to serving you again at the resort in the near future. Truly yours,