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Reviews of Zara Beach Resort

4 out of 5
Zara Beach Resort
156/3 Moo. 4 Lamai Beach, T.Maret, Koh Samui, Surat Thani

Reviews

7.2

Good

Rating 10 - Excellent. 18 out of 63 reviews" "
Rating 8 - Good. 19 out of 63 reviews" "
Rating 6 - Okay. 11 out of 63 reviews" "
Rating 4 - Poor. 7 out of 63 reviews" "
Rating 2 - Terrible. 8 out of 63 reviews" "

7.2/10

Cleanliness

8.6/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Claudia

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The resort looks nothing like the pictures and was semi under construction so a little loud
Stayed 4 nights in Apr 2024

6/10 Okay

Iulia

Travelled with partner
Liked: Staff & service
This place was only okay. There were windows in the bathroom, lavatory, and shower that were low set with no ability to cover them and a clear view from the outside in. The area was under construction which was not disclosed prior to arriving. The private pool was not filtering so it was just standing water (it looked like some of the other guests’ pools worked, though). We were roomed in an adjoining suite that we did not have access to or key for and found out on the second day that it had been left completely unlocked by the staff (we could not lock it ourselves because it was a deadbolt). The area around the hotel did not match the pictures in the listing. The staff was nice which was their best quality. Overall it’s not the worst but definitely not what we were expecting.
Stayed 5 nights in Apr 2024

4/10 Poor

Jodie

Disliked: Property conditions & facilities
Property felt like it was too under construction, pool couldn’t be used due to the drilling. Half of the pool bar decking was missing
Stayed 2 nights in Apr 2024

2/10 Terrible

Liana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here!!!! Go on google and look at all guests photos EVERY SINGLE ONE is what I arrived to and sadly all other guests too! It’s Dirty and unkept! Do not waste your money! this was suppose to be my honeymoon and I haven’t been refunded and the hotel won’t do anything.. I’ve had to pay for another villa just to get out of there .. after everything we faced No apology from staff… they wasn’t even slightly embarrassed at the condition of this place..: this is what we was expected to stay in!!!! ▪️urine round the toilet from previous guest ▪️ unwashed cups as lipstick was still on cups from the previous guest ▪️dirty floors unwashed unclean again stains from previous guest, sand all over the floor.. ▪️dirty bedsheets ▪️leaking fridge ▪️unfiltered swimming pool .. YUK! ▪️no privacy or security of the room as the doors don’t lock ▪️dirty sofas full of stains so bad we didn’t want to even sit on them ▪️dirty mirrors and windows on doors … thick with dust and smears that you could barely see through them! ▪️unkept and not clean decking area ▪️dangerous amenities had to boil kettle on the floor that leaked dangerous boiling water ▪️room right next to bar with no seclusion not private at all which isn’t stated!! Awful place! Awful staff

4/10 Poor

Jodie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Pool had too much chlorine in it and wasn't kept clean
Stayed 7 nights in Oct 2023

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were amazing and the location to restaurants and the beach was right there. The only thing that let the property down was it really need some post COVID updating
Stayed 2 nights in Oct 2023

8/10 Good

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay with Lamai restaurants and night life just a 5min walk away. The resort doesnt have its own sunbeds on the beach which is the only minor negative comment.
Stayed 13 nights in Aug 2023

10/10 Excellent

Gemma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were incredibly helpful and always cheerful. Especially Bryan. Villa we had was perfect, garden view and secluded. Bar food was always good, drinks not overpriced, pool never overcrowded. Will be rebooking for next year.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Its all good 👍
Stayed 3 nights in May 2023

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service
All staff went out of there way to help our every need nothing was to much trouble .staff were five star .thanks for making our stay a real pleasure.
Stayed 8 nights in Oct 2022

8/10 Good

jonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable bed
it rained all the time, the staff were helpful and spoke good english The restaurant is only open for breakfast. The toilet had a transparent glass wall, which could be closed off with a curtain, but otherwise a good place to stay, close to the beach
Stayed 7 nights in Nov 2021

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel amazing staff
What can I say about this place, the staff are delightful and so helpful, nothing is a problem the manager Alon reception staff Toi and Ann where an absolute delight and everybody always happy always smiling, my villa (villa 1) was perfect the view out to the beach and sea was beautiful and the room spotless and well maintained, if there was any tiny problems the staff quickly rectified it, and smiled and apologized for the trouble, the Zara’s location is brilliant 60 feet to the beach 300 meters to the food market and just a short stroll in to lanai, and Covid finishes your right in the door step for the excellent Sunday night market, thank you so much Zara beach ❤️
View from balcony
Room from front door
The pool
Private plunge pool
Stayed 13 nights in Sep 2021

6/10 Okay

Robert

Indifferent
Average hotel
Stayed 3 nights in Jan 2021
Response from Aye on 8 Jan 2021
Dear Robert, Many thanks for your time to write us a review. Best Regards

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good experience
We were staying in beach view villa with pool. There was beech behind small river and small "park" not well kept, so beech view was not very good, almost non existing. Buildings are very old and requires renovation. First villa they gave us was very dark and uncomfortable. Chair and sofa did not look very good, shelf below TV looked that it might drop down. We got a bit better beech view pool villa. Also that was uncomfortable, pool had lot of dead insects and it was not properly cleaned while we stayed, so we could not use it. Villa was cleaned on middle of each room, but corners were having lot of black dirt. Hotel staff was friendly and helpful.
Stayed 3 nights in Dec 2020
Response from Aye on 19 Dec 2020
Dear Jarmo Paaso, Thank you for staying at Zara Beach Resort and for taking the time to share your feedback. We are delighted to know that you were pleased with our staff. We would like to apologize for the inconveniences you experienced during your stay. Please be assured that your valuable comments have been addressed to concerned managers for necessary and corrective actions. Best regards, Management Team

2/10 Terrible

Verified traveller

Stayed 8 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
apart from the villas the resort is nothing like the photos on most of the online sites, there is no sea view due to on-going building works, there is no spa retreat only a massage in your own room, there is no beachside restaurant this is now a communal gym all of which disappointed us on our arrival as we expected what we had seen as advertised
Stayed 13 nights in Dec 2019
Response from Aye on 10 Jan 2020
Dear Sir / Madam, Thank you for staying at Zara Beach Resort and for taking the time to share your feedback. We would like to apologize for the inconveniences you experienced during your stay. Please be assured that your valuable comments have been addressed to concerned managers for necessary and corrective actions. We look forward to welcoming you back again during your next visit to Samui. Best regards, Management Team.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Mostly great stay
A lot of building updating work being done we were not advised of this we had private pool villa verry small pool not kept full lots of windows in villa but for privacy needed to close curtainns breakfast had to order night before very rarley correct items missing
Stayed 8 nights in Oct 2019
Response from Aye on 8 Nov 2019
Dear Elizabeth Wetton, Thank you for staying at Zara Beach Resort and for taking the time to share your feedback and mostly great stay. We would like to apologize for the inconveniences you experienced during your stay. We look forward to welcoming you back again during your next visit to Samui. Best regards, Management Team.

10/10 Excellent

Verified traveller

Stayed 6 nights in Jul 2019
Response from Aye on 20 Aug 2019
Dear Sir / Madam Thank you for staying at The Privilege Hotel Ezra Royal Beach and for taking the time to share your feedback. We look forward to welcoming you back again during your next visit to Samui.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from Ae on 28 Mar 2019
Many thanks for your review.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lamai Beach
Great spot in Lamai. Good for a chill out. Good swimming beach
Stayed 3 nights in Mar 2019
Response from Ae on 17 Mar 2019
Dear Mr. Joshua John Leamon, Thank you for staying at The Privilege Hotel Ezra Royal Beach and for taking the time to share your feedback. We are delighted to know that you were pleased with your stay with us. We look forward to welcoming you back again during your next visit to Samui. Best regards, Management Team.

8/10 Good

Verified traveller

Stayed 7 nights in Jan 2019
Response from Ae on 2 Apr 2019
Many thanks for your review.

8/10 Good

Verified traveller

The staff here are great. Tong at the bar was exceptional as was "momma" who dished out our breakfast each morning effortlessly. hff ave akways
Stayed 7 nights in Jan 2019
Response from The P. Management team on 3 Feb 2019
Dear Valued Customer: Greetings from The Privilege Hotel Ezra Beach Club, Koh Samui! We trust you had a comfortable journey and we hope this letter finds you well. Thank you for making The Privilege Hotel Ezra Beach Club, Koh Samui your home and base while staying in the “Coconut Island ” on your vacation trip to Thailand. We will share your comment to our team. We do hope to have an opportunity to welcome you back here!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice in the place is quite pretty so I don't
Stayed 3 nights in Jan 2019
Response from The P. Management team on 3 Feb 2019
Dear Valued Customer: Greetings from The Privilege Hotel Ezra Beach Club, Koh Samui! We trust you had a comfortable journey and we hope this letter finds you well. Thank you for making The Privilege Hotel Ezra Beach Club, Koh Samui your home and base while staying in the “Coconut Island ” on your vacation trip to Thailand. We will share your comment to our team. We hope that you will allow us the opportunity to welcome you back to The Privilege Hotel Ezra Beach Club when your travel brings back you next to Koh Samui.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2018
Response from Aye on 14 Jan 2019
Many thanks for staying with us at The Privilege Hotel, Ezra Royal Beach.

8/10 Good

Bethan, Cardiff

Great family holiday
We were a bit worried about what to expect after reading other reviews but we shouldn’t have. Our accommodation (2 bed villa with pool) was fantastic, loads of space and perfect for a family. It was cleaned every day and the pool was cleaned every other day. The communal areas were well kept too and the staff couldn’t be more helpful. Breakfast became a little repetitive as the choices were limited but it wasn’t a problem.
Stayed 8 nights in Aug 2018
Response from Reservation officer Team on 6 Sept 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful friendly staff
Lovely secluded garden bungalows near the beach,very helpful staff catering to your needs. A special thanks to amm for all your help
Stayed 5 nights in Jun 2018
Response from Amm on 27 Jun 2018
Dear Mark, Thank you for staying at The Privilege Hotel Ezra Royal Beach and for taking the time to share your feedback. We are delighted to know that you were pleased with our garden bungalow and helpful staff. We look forward to welcoming you back again during your next visit to Samui. Best regards, Pawinee Nagapradip

4/10 Poor

Emily, Australia

Liked: Staff & service
Disliked: Property conditions & facilities
Fan and a/c not working in half the 2bedroom villa. TV not working. Lost all water to unit 2nd day - took all day to fix. Toilet didnt drain properly and was brown water when flushed. Staff were very helpful. NIce to have own private plunge pool. Great happy hour 2 for 1 cocktails.
Stayed 3 nights in May 2018
Response from Pawinee Nagapradip on 12 Jun 2018
Dear Emily, Thank you for staying at The Privilege Hotel Ezra Royal Beach and for taking the time to share your feedback. We are delighted to know that you were pleased with our staff. We would like to apologize for the inconveniences you experienced during your stay. Please be assured that your valuable comments have been addressed to concerned managers for necessary and corrective actions. We look forward to welcoming you back again during your next visit to Samui. Best regards,

8/10 Good

Matthew

Liked: Cleanliness, staff & service, room comfort
Cool room, great location
Cool room, great location on the beach, wonderful staff, my only gripe would be the satellite tv doesn't work which, is annoying if you just want to relax in your room.
Stayed 1 night in May 2018
Response from Pawinee on 17 May 2018
Dear Matthew, Thank you for staying at The Privilege Hotel Ezra Royal Beach and for taking the time to share your feedback. We are delighted to know that you were pleased with our room, location and our good staff. We would like to apologize for the inconveniences you experienced during your stay. Please be assured that your valuable comments have been addressed to concerned managers for necessary and corrective actions. We look forward to welcoming you back again during your next visit to Samui. Best regards,

10/10 Excellent

Didrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Me and my girlfriend had a wonderful time at the Privilige! We were greeted very warmly in the reception and were allowed to use the pool and get a free meal while waiting for our room to get ready:) the room had a stylish decor and an amazing bathroom. We even got a complimentary sparkling wine from the hotel because we had previously stayed at the other Privilege hotel at bangrak beach. All in all we were very pleased:D

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2018

6/10 Okay

Anne, England

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
In general Koh Samui was very disappointing, hotel, resort and weather! but food in hotel was good although limited selection and the staff were exceptional in particular Phylo and the girl with the red shoes (sorry don't know her name). Asked reception to order taxi for trip back to the airport and was shocked to discover cost was 600 Baht (almost twice the amount charged from the airport). My advice would be to organise your own transfer. Pleased to move to our next location
Stayed 5 nights in Jan 2018
Response from Am on 9 Feb 2018
Dear Anne, Greeting from The Privilege Hotel Ezra Royal Beach. Thank you for choosing The Privilege Hotel Ezra Royal Beach and for sharing your experience. I apologize however that the hotel did not meet your needs, in regards of the staff we will warn and trained them more. For the taxi price THB600 this is reasonable from our location (Lamai Beach) to Samui International Airport/ 15.8-kilometer) and standard taxi price here starts from THB200. Once again, thank you for your stay with us and wish to welcome you back again. With best regards, The Privilege Hotel Ezra Management Team

4/10 Poor

Elena, Miami

Disliked: Cleanliness, staff & service, property conditions & facilities
The most disappointing hotel experience
I was traveling with a friend and 3 children. Age 4, 5 and 10. We booked a nice 2bedroom villa for 10 nights. Hotel is positioning itself as a 4 star with private beach, breakfast buffet, its own restaurant and pictures were very pretty. Non of the above exists in this hotel... This was probably a nice oasis-like jungle hotel with well designed villas a 10-15 years ago, called Zara Hotel. But now management changed and its more like a dungeon with a construction site in the middle of it with all the noise and construction people walking around carrying building materials non-stop throughout the day. Filthy rooms full of flies, dirty curtains full of stains, dirty pool towels. dirty pool in the villa that only get cleaned if you bring the pool person to your villa by the hand. Hotel is situated on a swamp-like river, that smells and is a home for a huge 3 meter crocodile/comodo family (dad, mom and little ones). Our children were terrified to go to the beach when they saw it...There is NO PRIVATE Beach, its public and terribly dirty because of the sewage that is being dumped into this river which goes into the ocean right next to the hotel. So ocean is extremely dirty in this area. NO RESTAURANT. NO breakfast buffet, only 6 items you can choose from the breakfast menu that are being served by the pool. Food is terribly cooked by staff who speaks no English. Staff is rude and inattentive. Except for Mina, german girl who spoke good english and really tried to help.
Stayed 10 nights in Jan 2018

8/10 Good

Kylie

Liked: Staff & service
Last minute Island trip
Stayed with our 13 year old son, first room very small for the three if us we were happy to upgrade to larger room with plunge pool with beach views. This resort is still under construction so expect noise. Nicely decorated but TV not working with low water pressure. Staff very friendly but food limited and not great.
Stayed 3 nights in Jan 2018
Response from Am on 9 Feb 2018
Dear Guest, Greetings from The Privilege Hotel Ezra Royal Beach. Thank you for taking time out of your day to inform us of your recent stay. We work very hard to ensure that staff in all departments have the skills and training that guests deserve as well as expect when staying with us. I never get tired of guests informing us of their experiences as this shows us how much hard work and dedication pays offs. Thank you again and look forward to seeing you again. Sincerely, The Privilege Hotel Ezra Management Team

2/10 Terrible

Verified traveller

Hotel under renovation
We booked to stay at this hotel but wer not informed untill they picked us up from airport it was closed fro renovation was relocated to another of the chains hotels Highly unethical
Stayed 5 nights in Dec 2017

6/10 Okay

Gerhard

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Total veraltet !!Sanitäranlagen, Dusche,Toilette,zeitweise kein Wasser usw.
Stayed 27 nights in Mar 2024

8/10 Good

Vibeke

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

FRANCK

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023

8/10 Good

Lilly Leandra

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Das Personal war super freundlich. Sie helfen bei allen Anliegen und versuchen den Aufenthalt bestmöglich zu gestalten. Es gibt viele Angebote für Ausflüge, Transfer, Unternehmungen worum sich das Personal kümmert. Auch die Möglichkeit einen Roller zu mieten klappt prima. Es ist alles fußläufig erreichbar (Strand, Einkaufsmöglichkeiten, Restaurants, Clubs, Bars). Das Frühstück ist leider weniger gut, es gibt wenig Auswahl und es wird nicht oft aufgefüllt. Die Bar am Pool ist gut. Die Pools werden zwar jeden Tag „sauber“ gehalten, sind aber dennoch sehr trüb. Das Bad war leider sehr dreckig und in keinem guten Zustand. Die Klimaanlage lief einwandfrei.
Stayed 14 nights in Aug 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nie Wieder Danke !!!
Stayed 9 nights in Aug 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Kan inte rekommendera
Väldigt smutsigt i hela villan. Luktade illa runtom anläggningen eftersom en smutsig å går precis utanför hotellet. Väldigt mycket insekter i rummet redan vid incheckning, både levande och döda. Hade bokat 4 nätter men checkade ut 3 timmar efter ankomst, fick ett ”okay” som svar. Personalen runtom baren var väldigt trevliga.
Stayed 3 nights in Jun 2023

8/10 Good

Ralf

Liked: Cleanliness, staff & service
Es war kein Seaview Deluxe Jacuzzi sondern ein normales Doppelzimmer mit WC und Bad Kein TV Empfang. Eingang von der Terrasse.
Stayed 4 nights in May 2023

10/10 Excellent

Junko

Travelled with family
Liked: Cleanliness, staff & service
スタッフがとても優しく親切でした。 対応がよかったです。 プライベートプールが木の実や葉っぱでよごれて それを毎日掃除してくれたり、質問に対する対応が丁寧でした。 友達の誕生日パーティーをした時も、 協力してくれて、楽しいパーティになりました。 ありがとう 朝食のメニューがもう少し温かいものだと 嬉しかった 排水溝の流れが悪いのと、お湯から水によくなったのでシャワーが不満だった。 ベットメーキングも綺麗で、タオルで象や鳥を作って喜ばせてくれた。 海も近いし、隣の海の音聞きながらタイマッサージも近いので、ここはおすすめです
Stayed 7 nights in Apr 2023

10/10 Excellent

Peter

Stayed 3 nights in Feb 2023

8/10 Good

Jonas

Liked: Cleanliness, staff & service, room comfort
Bra
Ett ok hotell, mycket vänlig personal på hotellet. Sköna sängar. Ligger nära strand o uteliv. Tyvärr är restaurang & baren stängd under Covid-perioden men de har öppet för frukost. Det ända som inte var riktigt bra var just frukosten.
Stayed 8 nights in Jan 2022

8/10 Good

Stig-Göran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

frederic

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020
Response from Aye on 31 Oct 2020
Dear Frederic, Thank you for staying at Zara Beach Resort and for taking the time to share your feedback. We are delighted to know that you were pleased with your stay with us here. We look forward to welcoming you back again during your next visit to Samui. Best regards, Management Team

2/10 Terrible

Cindy

Stayed 4 nights in Mar 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Försökte kontakta expedia flera ggr men det var omöjligt upptaget och stod i kö länge för att sen bli urkopplad. Ville få pengarna tillbaka med tanke på inställt (civil-19) men helt omöjligt att få tag i någon
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2020
Response from Aye on 20 Mar 2020
Dear Sir / Madam, Many thanks for taking the time to review. Best regards,