**Terrible Experience – Rude Staff, Misleading Amenities, and Disrespectful Treatment of Elderly Guests**
I booked this hotel for my elderly parents visiting the Mahalaxmi Temple in Kolhapur. Their experience was absolutely terrible.
**Amenities:** One room lacked a refrigerator, another had no hot water, and a room key fob stopped working.
**Staff Behavior:** Expedia clearly advertised complimentary continental breakfast. When my parents went for breakfast and put some food on their plates, staff informed them it wasn't included. They immediately put their plates down and left without eating.
Shockingly, as they were leaving to have breakfast elsewhere, a staff member followed them outside and demanded payment for food they had NEVER eaten!
This was humiliating, disrespectful, and completely unacceptable treatment of elderly guests.
**Misleading amenities and appalling hospitality. I strongly discourage anyone, especially families with elderly parents, from staying here.**