We have been visiting Kauai each year for almost 25 years. This year we chose Nihi Kai 831 to stay in. Although the decor looked dated in the photos, the view looked beautiful. Due to the construction of the building the temperature in the unit stayed consistently in between 96 and 100 F (36 – 38 C), while outside temperature never exceeded 86 F (30 C). There were no trade winds, just full sun keeping it hot all day. At night when you would expect the temperature to drop, there was no relief. Parrish, the management company, provided a couple of fans but that only blew the hot air around. After 11 days of trying to stick it out, we both felt ill from the unrelenting heat. When we contacted Parrish to resolve the matter, they offered to move us to another unit that was not better and wanted to charge us an additional $ 90 per night on top of the full amount we had already paid for more than 3 weeks.
Parrish said nobody had complained before but I've since read several reviews stating how hot Nihi Kai 831 is.
We've since moved and have lost our full amount paid. They never offered any refund or credit. Parrish was very unsympathetic and we would never book through them again.
With all we learned the real problem is not with the particular unit. The problem is the Parrish communication on it. The unit should not be on the market for the first place. If it is – Parrish should clearly and transparently inform potential clients that they will be exposed to extreme temperatures, creating the health hazards due to overheating and dehydration. Should clients accept it – it is fine, but I would certainly go for something else. But there is no word about the hazards on Parrish internet offer, I was not informed about it during selection and booking process and not warned even after arrival. In other words – Parrish market communication is misleading and not honest.
If you are still going to book through Parrish, please note that every place they partially manage, has also other management companies, perhaps smaller, but contrary to Parish friendly, working through weekends and long hours, offering more services and – what is most important – providing honest, transparent information and helping with the proper choice. Go to them to save your vacations.