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"Excellent all round"

"Excellent stay. Very spacious and well appointed rooms. Great value too. Would stay here again if return to Nagano in future. "

"Very friendly staff. Did not speak much English but made efforts to understand us and cominicate with us. Rooms are clean and big, small bathroom but very clean. Breakfast included (huge buffet). Free drinks from 9:00 to 11:00 pm. Much appreciated"

"10/10 would stay again :) "

"Room was spotless and large, and staff was very helpful"

"This was a premium experience on a budget. We appreciated the complimentary dish of ice cream (or ramen). It was a nice touch"

"Breakfast was great, room was clean, staff was excellent, onsen was a treat"

"We had a perfect room with view of the famous bridge Bandai Bridge"

"My husband and I stayed at the Richmond hotel for two nights. It’s in a great location, and the rooms were reasonably priced and clean. The staff were really kind, and helped organise luggage forwarding to our next hotel. Our only bugbear was that we could hear other people on the floor - they were pretty loud. It would be great to have had a little more sound proofing. "