8/10 Good
Toh Fu
Travelled with partner
21 May 2023
The front desk service staff were attentive, polite and exemplary as required in service industry. Front desk staff helped us to hail a cab when we depart, were helpful in managing our luggages to the vehicle as well.
However, that cannot be spoke the same for staff at the rooftop bar at horizon lounge.
We visited on 18th May 2023 around 830-9pm. The first sentence that came out of their mouth is not to greet customers but this “Do you want to drink or are you here to see the rooftop.”
So if you do not want to have an angry experience, pls don’t go to the lounge. Keep it to the service staff at front desk.
Toh Fu
Stayed 5 nights in May 2023