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Reviews of Kong Hing Guest House

2 out of 5
Kong Hing Guest House
Flat 1417, Sun Hing Building, 607 Nathan Road, Mongkok, Kowloon

Reviews

8.4

Very good

Rating 10 - Excellent. 291 out of 555 reviews" "
Rating 8 - Good. 121 out of 555 reviews" "
Rating 6 - Okay. 89 out of 555 reviews" "
Rating 4 - Poor. 27 out of 555 reviews" "
Rating 2 - Terrible. 27 out of 555 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

jeffrey

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old rundown need a serious repairs. Way overpriced. Another websites in Hong Kong on the day of was only charging 60 USD while we spent over 200 USD on Expedia. And that was booking it for today we booked this six months in advance. It was major construction in the building going on during the day a lot of noise. Dirty and unsafe. The only thing that was good about it was the location.
Stayed 1 night in Mar 2024
Response from lam on 11 Mar 2024
Dear guest, our room is clean and tidy. It's not as bad as you say. You're not telling the truth. You have taken the smallest room (single room) and compared it with the largest room you booked (quadruple room). You have a great deal of anger because of this. Because the same room type can not produce such a big difference. Please don't blame us for your own mistakes. Regarding the maintenance of the exterior wall, we are usually not in the room during the day, which is a building maintenance project and is indeed unavoidable.

8/10 Good

Charito

Travelled with family and small children
Liked: Staff & service
at 1507 Room 6 water spills on the floor when you take a bath.. but other than that Ms. NG is so nice and accomodating .. we arrived at the place at 2:30AM because a lot of people is in HKIA Immigration. And when we are about to go home .. she let us sit in her office to wait for our companions to the airport.
Stayed 4 nights in Jan 2024
Response from Lam on 17 Jan 2024
Thank you for your recognition and appreciation, we will immediately start to improve your feedback problems! We also look forward to your visit again! (Looking forward to your five-star review.)

6/10 Okay

Verified traveller

Travelled with group
The room was ok and clean but the main building and corridors going to the room are filthy and smelly.
Stayed 3 nights in Jan 2020
Response from Lam on 17 Jan 2020
Thank you very much for your recognition of our hotel. As the corridor and building outside the unit belong to the public area of the building and do not belong to the jurisdiction of our hotel, we will feedback with the building management office to strengthen the work arrangement of environmental sanitation! We apologize for the bad experience this time. Looking forward to your next visit.

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Good place to stay
Stayed 4 nights in Dec 2019
Response from Lam on 16 Dec 2019
Thank you ~

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and utilitarian, comfortable, cheap, all as expected
Stayed 7 nights in May 2019
Response from Lam on 10 Jul 2019
Thank you, look forward to your coming again!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Fair
The room is fairly enough for the price. But they have poor of service. No rugs infront of washroom, no water despenser to drink, no change beddings for 5 nights staying. If you want to budget go in this place but if you want a comfortable to your stay in hk. I recommend to find another place.
Stayed 5 nights in May 2019
Response from lam on 2 Jul 2019
Dear guests, due to the high prices in Hong Kong, we are just affordable family hotels, mainly for those with a small budget, but also want to live in the most prosperous and convenient downtown area. The rooms are very small and there is no extra space in the room except for the bed. Our rooms are small, but clean and tidy. All the bedding items are changed for each guest. The bedding products are carefully cleaned and disinfected. We have two access control rooms here, all need a room card to enter the room. Please be assured about security issues! If you have any problems during your stay, please feel free to ask for our help and we will be happy to assist each and every one of you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Neat and clean.....good value......small but but adequate,friendly staff .....
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
The motel rooms are spread throughout the building. Room is unimaginable small. You are staying with some private house owner as neighbours. Staff is friendly wifi is good location is ok. If is need something above average.. Go elsewhere..
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very convenient location with easy accessibility to food and transportation. Room is small but all the necessary amenities are there.
Stayed 5 nights in Mar 2019

6/10 Okay

Leon

Travelled with family, Travelled with partner
Liked: Staff & service
Photo is different with actual one. Room is very small. Feel like cheat after check in. My double bed room after put my luggage, there are no place for me to stand. I requested staff to change bigger room for me. They arrange another double bed room which is little big than previous one. Their room size are not standardize. For quad room, there are no place to walk between bed (total different with photo).
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with group
Good location. Clean tiny room. Friendly staff. A lot of restaurants close by.
Stayed 1 night in Feb 2019

8/10 Good

cc

Liked: Cleanliness, staff & service
Room tiny but clean. Staff friendly. Located in the center of Mong Kok. Easy access to public transportation.Staff is friendly.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is near Mtr station is very convenience. Very clean and the staff also very nice 😊 just the room a bit small if 2 people stay got big luggage better take 3 people room.
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Disliked: Room comfort
Owner email to me thats they provide laundry free. But when arrived there. Must stay more 3 days. Room very small.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Staff & service
It's a low price hotel, I did not expect much, it's actually better then I thought.
Stayed 6 nights in Nov 2018

8/10 Good

Jean, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Near mtr very convenience to travel from point to point.
Stayed 4 nights in Nov 2018

2/10 Terrible

Love, Japan

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service
The worst hotel i have ever stayed in my life. If any body is looking at this one, i strongly suggest to look for others even if little far away from dontown area.
Stayed 1 night in Nov 2018
Response from lam on 25 Nov 2018
First of all, we will not be the worst hotel, you can check the true evaluation of many of our guests. Secondly, in Hong Kong, if you are willing to spend money, you can definitely find a accommodation that will satisfy you. If you want to spend the least Money requires the best to live, this is a dream. We are an economical home hotel, only for the convenience of budget guests.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Room is small, but comparing housing condition in HongKong, it's acceptable for 3 person to stay. Pillow is comfortable. We stayed for 4 nights, but only clean room/toilet for 1-2 nights. Quite noisy because can hear outside if any guest speak/talk loudly. No control about smoking. There was a guest next to our room smoked, and the smoke came into our room which we couldn't breath well. Simple & fast check in check out.
Stayed 4 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the centre and easily accessible although did not have a window
Stayed 2 nights in Oct 2018

6/10 Okay

cc, singapore

Liked: Staff & service
Location , ease access MTR
Location is my concern although very limited space for 3 person to stay. Overall near MTR and convenient
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
It is a kind of small room. It will better a little more bigger room, Also the sink is too small to wash my face and the shower punch position is not a right place because I can’t reach water when I standing to shower. So I have to holding the shower head to shower that I feel unconvinced and take more time for shower.
Stayed 1 night in Oct 2018

10/10 Excellent

Danny, Astoria New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Transportation very convenient, eating and shopping.
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveller

Cheap & quiet. don’t expect more than that.
I was given a twin plus a double bed room instead of the double bed room. This shouldn’t be a huge problem since I travelled myself and had a double bed to sleep but some room feature & space would be gone with the presence of the twin bed. Goods: 1. Given the average daily price of the room & the location, it is a fair deal. It is perfectly located just right at the center of everything (food, shops, train and bus station including taxi, local markets you name it) 2. Relatively quiet the whole night (unless you have other crazy occupants). You can sleep very well after 10-11pm without any noise. 3. The bathroom is much larger than expected compared to another Airbnb & similar hotel I stayed. I can stand and shower and sit on the toilet as well. Also it is cleaner than similar places I stayed. 4. Building/elevators/outside the rooms all have security cams & downstairs have security guards too, that makes you feel safe Bads: 1. The building is old & comprised of commercial and residential sections. 11 floor and above (3 separate elevators for 11 floors and above) is residential and mostly converted to this type of hotel or hostel. The hallway is old but clean. Bottom floors are sauna, men nightclub restaurants etc. it could be confusing and not safe per se and not an ideal place 2. The wallpaper has minor stinks 3. Saw one small bug on the floor and one big one in the bathroom behind the pipe. A cheap fairly clean quiet room to just sleep at nights. This is it

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Good location, near mtr and shopping center. But the Quadruple room is too small for 4 peoples.
Stayed 2 nights in Mar 2018

6/10 Okay

Watcharaphorn, Thailand

Convenience and Friendly Staff
you can access hotel by bus or MTR, it's near shopping center and have many kind of restaurant. Even you travel till midnight, you can find the restaurant that open 24 hours or till midnight. For the room, I never think it will be comfortable like the hotel. At first, I surprise with the size of the room (in fact I already know in Hong Kong, the room rent so expensive that not suitable with the size). The room so small but very clean, comfortable bed and restroom is ok. For the staff, even I'm not good with Chinese and they not good in English, too. but they very helpful. I think it valuable with the price and location.
Stayed 2 nights in Feb 2018

10/10 Excellent

Joe, M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to Mongkok station
Clean and comfortable, good for family travel, great location for shopping
Stayed 1 night in Jan 2018

8/10 Good

Michael, South Australia

Liked: Cleanliness, staff & service
Disliked: Room comfort
In good shopping area
Room very small and hardly any room to move around in. Staff were helpful and room clean with wi-fi and air-conditioner.
Stayed 6 nights in Oct 2017

2/10 Terrible

Ellie, Florida

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Scarry
It was very difficult to find the guest house and I did not feel very safe walking around outside. When I got to the correct location, the building was very old, dirty, and falling apart. My stomach was churning the entire time I was there. You have to follow the signs to find the check-in room. I had to wait a while for one of the staff to come give me a key and walk me to my room which was tucked away behind one of those swinging doors you see in restaurants. The room was very cramped but was the only thing that felt clean. I decided that staying here was more than I could handle so I ended up leaving the key in my room and leaving after an hour. I definitely wouldn't recommend this guest house or area to anyone.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Just ok for few nights.
I spent 3 nights in this guest house, during that time I didn't see anybody coming to clean my room or change at least towels. The area is good for shopping and transportation.
Stayed 3 nights in Sep 2017

8/10 Good

Gill, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location close to MTR
Small but clean room with amenities and good shower room. Close to everything and the staffs are helpful.
Stayed 2 nights in Aug 2017

2/10 Terrible

Lisa, Las Vegas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wrong decision
First time in Hong Kong do not consider amount of hotel, consider airport pick up from hotel to airport, most important; all guest houses have nasty hallways, cigarette smell, guests not taking a bath considering it's very humid, and you will leave with viral infection; choose Holiday Inn, you'll never go wrong,
Stayed 3 nights in Aug 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
The next door was very noisy and they smoke a lot in the room such that the smell seeps over. We have only one access card which is rather inconvenient.
Stayed 3 nights in Jul 2017

8/10 Good

aimy

Liked: Cleanliness, staff & service
convenient MRT & HK airport bus
Near to MRT mongkok, E1 exit. Airport bus (A21) to HK airport is few minutes walk only, convenient access to every place
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room. I stay for 3 nights total 3 rooms with my friend. Over all it' s OK. Just found abit problem but owner and her staff are good support.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
It was near to mtr and shopping street. The guesthouse is easy find, near lift which is convenient.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice but too small
Basic facilities were there. Room was clean. Hard to find room service. Rooms were too small.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWFUL!!!!
This was the worst accommodation we have ever stayed in. When we arrived, the woman had already given our room to someone else ( even though we booked online in advance). They shoved us in a tiny janitor closet with a mattress. IT WAS TERRIBLE. We have stayed in HK many times before and knew it would be small. But this was ridiculous. It was dirty and loud with children screaming at 7 am. The manager spoke english.. until we asked for a refund or discount. She acted like she had no idea what we were talking about. Unfortunately, we ended up paying full price. So so disappointed.

8/10 Good

Ray

Liked: Cleanliness, property conditions & facilities
24/7 clean and convenient affordable & central
Tight space. Hallways are used for storage and not always someone available. But it you want a clean quiet affordable place in the center of it all, this place is a great choice. I had a room with just a single private bed and it was perfect for me. Very clean and comfortable with a key to get into the hotel and a key for the room so easy convenient 24/7 access.

8/10 Good

Alody, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place in the heart of shop eat district
The hotel is very convenient placed right within shopping and eating district. Its really easy to get to places with the MTR nearby. Lots of good food to eat within the vicinity. Due to being on a high floor, you can't hear the noisy roads so it's really peaceful and quiet. Space is little small but since we are out most of the time it's alright for us. The staff were nice and helpful, also through whatsapp when I had some enquiries. There was wifi provided but maybe it was due to it being shared with a few other rooms, it was really slow. Overall, it was a rather good experience, best of all it was easy to go to places.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Resonable price hotel
Located near MTR mongkok station and staffs are friendly. You can leave your lagguges after you check out. Room is smaller than the picture shown but it's ok just for sleep. Easy to access to the Mongkok shopping street and bus station.

8/10 Good

Chong

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
AC not working and first night i sleep with no blanket. I was freezing.
Response from Mr Yeung on 18 Mar 2017
Dear guests, for your inconvenience, we apologize! If you have any questions during your stay please contact us directly. On the blanket, as long as the guests need, we can provide guests with multiple blankets free of charge.

6/10 Okay

Ms.Maruay

Location is good, Room is clean, but we stay 3 night they didn't change bed sheet and no drinking water in the room. Room size is small not same as picture on web

2/10 Terrible

julz, NZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room no where near the images on website.
Booked a room for three and the combined beds takes up the whole room. Photos on website misleading. My kids had itchy bites from the bed. Smoke odour in the room especially from the curtains.

8/10 Good

Bernard

Liked: Cleanliness, staff & service
Good location and cheap
This is a budget hotel and it suited our needs as we were out most of the day.

2/10 Terrible

MAURICE

Disliked: Cleanliness, staff & service, room comfort
Wouldn't return
Not at all enjoyable. Room very small, bed uncomfortable, no daily service
Response from General Manager on 24 Feb 2017
Dear MAURICE. we are sorry for your unpleasant experience. Hong Kong family hotel rooms are very small, please forgive me! If you have any questions that require our help, please contact us directly. We will try to solve your problems. Thank you for sharing valuable information with us.