The bed was clean but the toilet floor is a bit sticky. Also, the air quality in the hotel is very poor.The hotel is supposed to be non-smoking or at least the room I booked. However, I smell cigarettes at the corridor. Besides, the smell is coming into my room through the central air conditioning system.
The wall is quite thin so you can only hope no one talks loud outside your room.
Regarding the service of the staff, it’s quite average for a five star hotel. I booked through expedia using vip gold membership and it granted me some discounts on food and beverage. However, the coupon for such discounts was not given to me when I checked in. Later I called the staff for enquiry and provided my room number, they said I am not eligible for the discount. They delivered the coupon to me at least after I requested them to double check. So I will say the service is just average for a five star hotel.