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Sheraton Hong Kong Hotel & Towers

Photo gallery for Sheraton Hong Kong Hotel & Towers

Exterior
Outdoor pool, pool umbrellas, pool loungers
Premium bedding, in-room safe, laptop workspace, blackout curtains
Premium bedding, in-room safe, laptop workspace, blackout curtains
Premium bedding, in-room safe, laptop workspace, blackout curtains

Overview of Sheraton Hong Kong Hotel & Towers

Sheraton Hong Kong Hotel & Towers

5.0 star property

8.4/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
20 Nathan Road, Tsim Sha Tsui, Kowloon

Explore the area

  • Popular LocationVictoria Harbour3 min walk
  • Popular Location1881 Heritage6 min walk
  • Popular LocationTemple Street Night Market17 min walk
  • AirportHong Kong (HKG-Hong Kong Intl.)33 min drive

Room options

About this area

Kowloon

Located near the beach, Sheraton Hong Kong Hotel & Towers is in Tsim Sha Tsui neighbourhood and is connected to a shopping centre. The area's natural beauty can be seen at Victoria Harbour and Repulse Bay, while Ocean Park and Hong Kong Disneyland are popular local attractions. Looking to enjoy an event or a match while in town? See what's going on at Happy Valley Race Course. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails and other activities like golf lessons. Guests love the hotel's location for the sightseeing.
Visit our Kowloon travel guideOpens in a new window
Map

What's nearby

  • Victoria Harbour - 3 min walk
  • Chungking Mansions - 5 min walk
  • Hong Kong Museum of Art - 5 min walk
  • 1881 Heritage - 6 min walk
  • Temple Street Night Market - 17 min walk

Getting around

  • Hong Kong East Tsim Sha Tsui Station - 2 min walk
  • Whampoa Station - 3 min drive
  • Hong Kong International Airport (HKG) - 33 min drive

Restaurants

  • Ramen House Konjiki Hototogisu 金色不如帰 - 2 min walk
  • Omotesando Koffee - 3 min walk
  • Chatterbox Café - 2 min walk
  • 今佐日本料理 - 2 min walk
  • Yung's Bistro - 3 min walk

About this property

Sheraton Hong Kong Hotel & Towers

5-star luxury hotel located in Tsim Sha Tsui
Located close to Hong Kong Museum of Art and Victoria Harbour, Sheraton Hong Kong Hotel & Towers provides a terrace, a shopping centre on site and a cafe. For some rest and relaxation, visit the sauna or the hot tub. Be sure to enjoy a meal at any of the 6 on-site restaurants, which feature ocean views and happy hour. Yoga classes and aerobics classes are offered at the gym; Sheraton Hong Kong Hotel & Towers also has dry cleaning/laundry services, 2 bars and a business centre. Free in-room WiFi and babysitting are available to all guests.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sunloungers and pool umbrellas
  • Limo/town car service, buffet breakfast (surcharge) and valet parking (surcharge)
  • A gift shop, tour/ticket information and free newspapers
  • Wedding services, a lift and concierge services
  • Guest reviews speak well of the proximity to shopping
Room features
All 782 rooms boast comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menus and laptop-friendly workspaces. Guests reviews say good things about the comfortable rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • 40-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, fridges and on-request microwaves

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Japanese, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (HKD 1920 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11 AM on weekends: HKD 275.00 for adults and HKD 138.00 for children
  • 6 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Celestial Court
  • Unkai
  • Oyster & Wine Bar
  • The Café
  • Sky Lounge

Things to do

  • Aerobics classes
  • Fitness centre
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Shopping
  • Hot tub
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Microwave (on request)
  • Outdoor pool
  • Fridge

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space (15043 square feet)
  • A meeting room

Outdoors

  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (selected rooms)
  • Lever door handles
  • Roll-in shower (selected rooms)
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave (on request)
  • Fridge

More

  • Connecting rooms available
  • Desk chair
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Kowloon
Kowloon
Tsim Sha Tsui
Tsim Sha Tsui
Hotel
Hotel
Business-friendly
Business-friendly
Air conditioned
Air conditioned
5 star
5 star
Guest rating 4+
Guest rating 4+

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 February to 10 February:
  • Swimming pool
The property will be renovating from 27 September 2022 to 30 June 2023 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 1 can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for HKD 300.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: HKD 1000.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately HKD 275.00 for adults and from HKD 138.00 for children
  • Valet parking fee: HKD 1920 per day
  • Rollaway bed fee: HKD 300.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Mobile payment options include: Alipay
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Sheraton Hong Kong Hotel Towers Kowloon
Sheraton Hong Kong Hotel Towers
Sheraton Hong Kong Towers Kowloon
Sheraton Hong Kong Towers
Sheraton Hong Kong & Towers
Sheraton Hong Kong Hotel & Towers Hotel
Sheraton Hong Kong Hotel & Towers Kowloon
Sheraton Hong Kong Hotel & Towers Hotel Kowloon

Frequently asked questions

Does Sheraton Hong Kong Hotel & Towers have a pool?

Yes, this property has an outdoor pool. The swimming pool is closed seasonally each year from February 1 until February 10.

How much does it cost to stay at 香港喜來登酒店?

As of 24 Mar 2023, prices found for a 1-night stay for 2 adults at 香港喜來登酒店 on 23 Apr 2023 start from HK$1,827.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Hong Kong Hotel & Towers pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sheraton Hong Kong Hotel & Towers?

Valet parking is available for HKD 1920 per day. Limited spots are available.

What time is check-in at Sheraton Hong Kong Hotel & Towers?

Check-in is from 3:00 PM - anytime.

What time is check-out at Sheraton Hong Kong Hotel & Towers?

Checkout is at noon.

Where is Sheraton Hong Kong Hotel & Towers located?

Located in Tsim Sha Tsui, this luxury hotel is within a 10-minute walk of Victoria Harbour and Hong Kong Museum of Art. Lan Kwai Fong and Hong Kong Convention and Exhibition Centre are also within 2 mi (3 km). Hong Kong East Tsim Sha Tsui Station and Hong Kong Tsim Sha Tsui Station are within a 5-minute walk.

Can I cancel my reservation for free at Sheraton Hong Kong Hotel & Towers and receive a full refund?

Yes, Sheraton Hong Kong Hotel & Towers offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton Hong Kong Hotel & Towers cancellation policy on our site for more details about any exclusions or requirements.

Sheraton Hong Kong Hotel & Towers Reviews

Sheraton Hong Kong Hotel & Towers Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 478 out of 1000 reviews" "
" "10 - Excellent 48%
Rating 8 - Good. 351 out of 1000 reviews" "
" "8 - Good 35%
Rating 6 - Okay. 108 out of 1000 reviews" "
" "6 - Okay 11%
Rating 4 - Poor. 46 out of 1000 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 17 out of 1000 reviews" "
" "2 - Terrible 2%

8.6/10

Cleanliness

8.6/10

Staff & service

8.5/10

Amenities

8.2/10

Property conditions & facilities

7.9/10

Eco-friendliness

Reviews

4/10 Poor

Susan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Very slow check in.
Stayed 1 night in Mar 2023

4/10 Poor

Susan

Travelled with family
Disliked: Staff & service
Slow check in, bad management, over charge
Stayed 1 night in Mar 2023

10/10 Excellent

Meelin

Liked: Cleanliness, staff & service, property conditions & facilities
It’s my first time staying at the Sheraton and I love it! I will definitely pick Sheraton hotel again the next time I travel.
Stayed 1 night in Mar 2023

8/10 Good

richelle

Business traveller
Liked: Staff & service, property conditions & facilities
The room is very clean and comfortable and pretty decent size. The front desk service is also very prompt and professional. Overall service is good.
Stayed 3 nights in Feb 2023

6/10 Okay

Yut Fai

Stayed 3 nights in Feb 2023

10/10 Excellent

Tsz Ki Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and helpful staff. Efficient check-in. Neat and tidy room. Excellent stay!
Stayed 1 night in Jan 2023

8/10 Good

Yin Man Betty

Stayed 1 night in Dec 2022

8/10 Good

Jonathan

Stayed 1 night in Dec 2022

2/10 Terrible

Hong ting

Stayed 1 night in Dec 2022

8/10 Good

Yuk Wah Ivan

Stayed 1 night in Dec 2022