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Sheraton Hong Kong Hotel & Towers

Photo gallery for Sheraton Hong Kong Hotel & Towers

Primary image
Outdoor pool, pool umbrellas, pool loungers
Premium bedding, in-room safe, desk, laptop workspace
View from room
Premium bedding, in-room safe, desk, laptop workspace

Overview of Sheraton Hong Kong Hotel & Towers

Sheraton Hong Kong Hotel & Towers

5.0 star property

4.3/5 Excellent

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
20 Nathan Road, Tsim Sha Tsui, Kowloon

Explore the area

  • Popular LocationVictoria Harbour3 min walk
  • Popular Location1881 Heritage6 min walk
  • Popular LocationTemple Street Night Market17 min walk
  • AirportHong Kong (HKG-Hong Kong Intl.)32 min drive

Choose dates to view prices

About this area

Kowloon

Located near the beach, Sheraton Hong Kong Hotel & Towers is in Tsim Sha Tsui neighbourhood and is connected to a shopping centre. Kowloon Bay and Victoria Harbour are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Hong Kong Park and Repulse Bay. Check out an event or a game at Happy Valley Race Course, and consider making time for Ocean Park, a top attraction not to be missed. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails and other activities like golf lessons. Guests love the hotel's location for the sightseeing.
Visit our Kowloon travel guideOpens in a new window
Map

What's nearby

  • Victoria Harbour - 3 min walk
  • K11 Shopping Mall - 4 min walk
  • Harbour City - 5 min walk
  • 1881 Heritage - 6 min walk
  • Temple Street Night Market - 17 min walk

Getting around

  • Hong Kong East Tsim Sha Tsui Station - 2 min walk
  • Whampoa Station - 3 min drive
  • Hong Kong International Airport (HKG) - 32 min drive

About this property

Sheraton Hong Kong Hotel & Towers

5-star luxury hotel connected to a shopping centre in Tsim Sha Tsui
Along with 6 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a fitness centre and a sauna.
Sheraton Hong Kong Hotel & Towers offers 782 air-conditioned accommodations with tablet computers and iPod docking stations. Beds feature premium bedding. A pillow menu is available. 40-inch Flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include microwaves.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Health Club has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily.

Languages spoken

Chinese (Cantonese), Chinese (Mandarin), English, Japanese, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (HKD 1920 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11 AM on weekends: HKD 275.00 for adults and HKD 138.00 for children
  • 6 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Celestial Court
  • Unkai
  • Oyster & Wine Bar
  • The Café
  • Sky Lounge

Things to do

  • Aerobics classes
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Shopping
  • Hot tub
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Cots/infant beds (surcharge)
  • Laundry facilities
  • Microwave (on request)
  • Outdoor pool
  • Fridge

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space (15043 square feet)
  • A meeting room

Outdoors

  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Roll-in shower (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • TV channels
  • iPod dock
  • Films for purchase
  • Premium channels
  • Tablet computer

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave (on request)
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

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Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Due to COVID-19, access to the swimming pool is available by reservation only. Each pool session is limited to 1 hour and 45 mins with 10 persons at one time.
Due to COVID-19 restrictions, the steam room, sauna and spa tub are not available until further notice.

Renovations and closures

The following facilities or services will be unavailable from May 17 2022 to July 1 2022 (dates subject to change):
  • Fitness facilities
  • Spa/Beauty services
  • Swimming pool
This property is undergoing renovations from 22 April 2022 to 30 November 2022 (completion date subject to change).
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for HKD 550.0 per day.
Cots (infant beds) are available for HKD 275.0 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: HKD 1000.00 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: HKD 275.00 for adults and HKD 138.00 for children (approximately)
  • Valet parking fee: HKD 1920 per day
  • Crib (infant bed) fee: HKD 275.0 per night
  • Rollaway bed fee: HKD 550.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Alipay
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Sheraton Hong Kong Hotel Towers Kowloon
Sheraton Hong Kong Hotel Towers
Sheraton Hong Kong Towers Kowloon
Sheraton Hong Kong Towers
Sheraton Hong Kong & Towers
Sheraton Hong Kong Hotel & Towers Hotel
Sheraton Hong Kong Hotel & Towers Kowloon
Sheraton Hong Kong Hotel & Towers Hotel Kowloon

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 475 out of 982 reviews
5 - Excellent 48%
Rating 4 - Good. 361 out of 982 reviews
4 - Good 37%
Rating 3 - Okay. 99 out of 982 reviews
3 - Okay 10%
Rating 2 - Poor. 33 out of 982 reviews
2 - Poor 3%
Rating 1 - Terrible. 14 out of 982 reviews
1 - Terrible 1%

4.3/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.1/5

Property conditions & facilities

3.7/5

Eco-friendliness
Write a review

2/5 Poor

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Unfriendly, bad happy hour arrangement, bad food for tea time
Stayed 1 night in Apr 2022

2/5 Poor

Stayed 1 night in Mar 2022

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service
Overall it’s a nice experience with a proper hotel-like impressive building and location. I found all staff well trained and knowledgeable about their work. Building is old and facilities are old, hope that will improve with the current round of renovation.
Stayed 1 night in Mar 2022

2/5 Poor

Stayed 1 night in Mar 2022

3/5 Okay

Stayed 1 night in Jan 2022