2 outdoor pools, open 8:00 AM to 8:00 PM, sun loungers

Reviews of BlueSotel SMART Krabi Aonang Beach - Adults only

4 out of 5
BlueSotel SMART Krabi Aonang Beach - Adults only
1077 Aonang Soi 15, Moo 2, Aonang, Krabi, Krabi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 246 out of 408 reviews" "
Rating 8 - Good. 116 out of 408 reviews" "
Rating 6 - Okay. 28 out of 408 reviews" "
Rating 4 - Poor. 12 out of 408 reviews" "
Rating 2 - Terrible. 6 out of 408 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our overnight here! We will definitely be back! Also renting motorcycles for the day was very reasonable!
Stayed 1 night in Apr 2024
Response from The Management BlueSotelSMART on 27 Apr 2024
Dear Natasha,Thank you for your glowing review! We're thrilled that you loved your overnight stay with us and that you plan to return. It's fantastic to hear that you found our motorcycle rental service very reasonable. We look forward to welcoming you back for another memorable visit soon! Safe travels until then!

8/10 Good

Lyndel

Travelled with family
Staff were friendly. Pool access room was great. Shower could do with a good scrub. Roof top pool and bar was good. Breakfast had a good selection. Nearly fell over on the wet floor.
Stayed 6 nights in Apr 2024
Response from The Management BlueSotelSMART on 27 Apr 2024
Dear Lyndel,Thank you for your feedback. We're pleased you enjoyed our friendly staff and amenities like the pool access room and rooftop bar. We apologize for the shower oversight and any inconvenience caused by the wet floor. We'll address these promptly. Your safety is paramount. We're glad you liked our breakfast selection and value your input. We look forward to welcoming you back for an improved experience."

10/10 Excellent

Rosanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved the room and the pool of the roof with the daily sunsets and many sunbeds. We enjoyed the gym. Overall a really good quality hotel. We loved the parking guy, he was really friendly. Actually friendlier than the reception. I didn't like that they did not greet us when we arrived daily at the hotel. They look at you, but it feels extra welcoming if they add a 'Hello'.
Stayed 6 nights in Apr 2024
Response from The Management BlueSotelSMART on 21 Apr 2024
Dear Rosanne,Thank you for your valuable feedback! We're thrilled to hear that you enjoyed our rooms, rooftop pool, and gym during your stay. Your compliments about our parking attendant are greatly appreciated, and we'll be sure to share your kind words with him.We apologize for any oversight at the staff regarding greetings upon your arrival. We're always striving to enhance our hospitality, and your feedback helps us improve. Your suggestion for a warmer welcome will be taken into consideration to ensure a more inviting experience for our guests. We hope to welcome you back soon for another enjoyable stay. Thank you again for choosing our hotel!

8/10 Good

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property only down fall is the hallways echo can hear other guests talking closing doors
Stayed 4 nights in Apr 2024
Response from The Management BlueSotelSMART on 16 Apr 2024
Dear Leanne,Thank you for your kind words about our property! We appreciate your feedback regarding the noise levels in our hallways. We apologize for any inconvenience this caused during your stay. Rest assured, we are looking into ways to address this issue to enhance our guests' overall experience. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay in the future.

6/10 Okay

Prashant, Singapore

Travelled with group
Liked: Cleanliness
Pros Rooms and balcony are decent size. Excellent rooftop pool and view. Cons All the pool view rooms have no privacy. It is not located on the main street. You will need a scooter or be ready to walk more than 10 min for even a convenience store. Facilities are limited. I would rather take hotel on the main street where everything is easily accessible.
Stayed 4 nights in Apr 2024
Response from The Management BlueSotelSMART on 15 Apr 2024
Dear Prashant,Thank you for your feedback. We're pleased you liked our spacious rooms, balconies, and rooftop pool with its great views. We apologize for the lack of privacy in our pool view rooms and the distance from the main street. We understand convenience is important.Your comments about our facilities are noted, and we'll strive to improve. We appreciate your perspective and hope to provide a better experience next time.

10/10 Excellent

Sarah

Liked: Cleanliness
Stayed 5 nights in Apr 2024
Response from The Management BlueSotelSMART on 16 Apr 2024
Dear Sarah,Thank you for choosing our hotel and for giving us a 5 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

2/10 Terrible

Stephen

Disliked: Staff & service
I left my suitcase with the hotel for 2 hours, as my room wasn’t ready on arrival. I went to the rooftop pool. On collecting my case, I noticed that the case was no longer completely closed. Once I got to the room, I pulled my wallet out of my case and discovered that all the money in it had been taken. I filed a police report; hotel manager was rude. Although my 3 nights at the hotel had been paid, and my request for a refund in the circumstances was emphatically denied, I checked out and moved to another hotel.
Stayed 3 nights in Apr 2024
Response from The Management BlueSotelSMART on 15 Apr 2024
Dear Guest,It doesn't seem fair and ethical to accept this comment without any of the concrete evidences.Please consider your review to avoid any escalation due to common human rights.

10/10 Excellent

Cristina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located so close to the beach which makes it one of the better options in the area. The rooftop pool is definitely a highlight and overall the stay was very enjoyable. I can’t wait to come back to this sotel!
Stayed 4 nights in Apr 2024
Response from The Management BlueSotelSMART on 12 Apr 2024
Dear Cristina,Thank you for your kind review! We're delighted that you enjoyed our beachfront location and rooftop pool. We look forward to welcoming you back to [Hotel Name] for another enjoyable stay. If you need any assistance with your next visit, please don't hesitate to contact us.

8/10 Good

Sinai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! Close to the beach & main strip area.
Stayed 3 nights in Apr 2024
Response from The Management BlueSotelSMART on 10 Apr 2024
Dear Sinai,Thank you for your kind feedback! We're glad you enjoyed our hotel's convenient location near the beach and main strip area. We hope you had a wonderful time exploring the area and experiencing all that our hotel and Ao Nang have to offer.We look forward to welcoming you back for another pleasant stay in the future!

8/10 Good

Tracy, Castle Rock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from The Management BlueSotelSMART on 10 Apr 2024
Dear Tracy,Thank you for choosing our hotel and for giving us a 4 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from The Management BlueSotelSMART on 29 Mar 2024
Dear Jake,Thank you for choosing our hotel and for giving us a 5 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a short walk to the beach. Rooms are good size a value.
Stayed 3 nights in Mar 2024
Response from The Management BlueSotelSMART on 28 Mar 2024
Dear Richard,Thank you for your review! We're delighted you found our property conveniently located near the beach and appreciated our spacious rooms. Providing value to our guests is important to us, and we're glad you recognized that. We hope you had a pleasant stay, and we look forward to welcoming you back soon.

8/10 Good

Nichols

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for one night and it was good. The breakfast buffet had much variety to choose from. The hotel is close to what I would call the city center with many shops and restaurants. It is also walking distance to the beach. The pool area in the hotel is very nice just a suggestion get up early to get a lounge chair because those go quick!
Stayed 1 night in Mar 2024
Response from The Management BlueSotelSMART on 26 Mar 2024
Dear Nichols,Thank you for your recent stay and positive review! We're glad you enjoyed our breakfast buffet, convenient location near the city center and beach, and our pool area. Your suggestion about the lounge chairs is duly noted. We look forward to welcoming you back soon!

8/10 Good

Barb

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was a little small compared to some of the other hotels we stayed in on our month long visit but we loved the balcony overlooking the pool. The rooftop infinity pool was gorgeous. Our only complaint is that happy hour does not include regular hi-balls or beer - just sweet cocktail drinks - not sure about the reason for that. You can walk to Ao Nang Beach in 3 minutes with access to lots of shopping and restaurants.
Stayed 7 nights in Mar 2024
Response from The Management BlueSotelSMART on 25 Mar 2024
Dear Barb,Thank you for your review! We're glad you enjoyed the balcony and rooftop infinity pool. We'll consider your feedback about happy hour offerings to improve. We're thrilled you found our location convenient. We hope to welcome you back soon

10/10 Excellent

Kc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel! Roof top pool is awesome! Great hotel staff.
Stayed 2 nights in Mar 2024
Response from The Management BlueSotelSMART on 25 Mar 2024
Dear Kc,Thank you for your glowing review! We're thrilled to hear that you enjoyed our rooftop pool and that our staff provided excellent service. We look forward to welcoming you back soon for another brilliant stay!

10/10 Excellent

Louisa

Liked: Staff & service, amenities, property conditions & facilities
Loved the staff
Stayed 5 nights in Mar 2024
Response from The Management BlueSotelSMART on 25 Mar 2024
Dear Louisa,Thank you for your kind words! Our team takes pride in providing exceptional service. We hope to welcome you back soon for another wonderful experience

2/10 Terrible

Harsimran

Travelled with partner
Disliked: Cleanliness
The washrooms were not the cleanest. I wore crocs while showering because I realized the glass did not get a wash and there was black dirt coming off. Shower head not clean( very rusty maybe) but I did not leave the shower feeling cleaner. No conditioner and the dispensers were breaking and falling in shower. No lotions either. We arrive 7am and we’re told to wait till 3pm for check in even after mentioning we will be arriving early. I would rate this hotel a 3/5… some lady staff had attitude.
Stayed 1 night in Mar 2024
Response from The Management BlueSotelSMART on 22 Mar 2024
Dear Harsimran,Thank you for sharing your feedback with us. We're sincerely sorry for the inconvenience you experienced during your stay. Cleanliness and guest comfort are our top priorities, and we regret that we fell short of your expectations regarding the washroom condition. Your concerns regarding the shower facilities and amenities have been duly noted, and we will address them promptly to ensure a more pleasant experience for our guests in the future. We apologize for any inconvenience caused by the check-in time and any interactions with our staff that did not meet our usual standard of hospitality. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to have the chance to welcome you back for a more enjoyable stay.

10/10 Excellent

Bryan

Stayed 4 nights in Mar 2024
Response from The Management BlueSotelSMART on 8 Apr 2024
Dear Bryan,Thank you for choosing our hotel and for giving us a 5 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel in a great location. Short walk to the quiet end of the beach but still plenty of amenities on the beach here. Easily walkable to livelier part of town. Excellent breakfast buffet. Disappointed there were no sun umbrellas for the sunbeds by the rooftop pools which made them unusable for us.
Stayed 14 nights in Feb 2024
Response from The Management BlueSotelSMART on 22 Mar 2024
Dear Jacqueline,Thank you for sharing your experience with us. We're thrilled you enjoyed our lovely hotel's great location and our excellent breakfast buffet. Your feedback regarding the sun umbrellas for the rooftop pool is valuable to us, and we apologize for any inconvenience caused. We'll definitely look into improving this aspect for our guests' comfort. We hope despite this, you had an overall pleasant stay. We look forward to welcoming you back and providing an even better experience next time.

4/10 Poor

Mariusz

Travelled with partner, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Low quality of everything. Not clean.. actually awfully dirty rooms&common areas with mold, visible dirt, stains, plaster/paint falling off etc. Horrible towels, dirty dishes at breakfast, poor management = disorganized staff. Rooftop pool was nice but staff did not clean glasses/plates/cans left by guests for hours. Would rate this hotel a maximum 3 stars, not even close to 4-5 star hotel.
Stayed 3 nights in Mar 2024
Response from The Management BlueSotelSMART on 18 Mar 2024
Dear Mariusz,We're truly sorry to hear about your disappointing experience. Cleanliness is a top priority, and we've taken immediate steps to address the issues you've raised with our housekeeping and maintenance teams. Your feedback is invaluable, and we're committed to improving. We've also reminded our staff about the importance of prompt service. Please accept our sincerest apologies for any inconvenience caused. We'd love the opportunity to make things right and exceed your expectations in the future. If you'd like to discuss your experience further, please feel free to reach out to us directly

8/10 Good

Jacob

Stayed 3 nights in Mar 2024
Response from The Management BlueSotelSMART on 25 Mar 2024
Dear Jacob,Thank you for choosing our hotel and for giving us a 4 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The room was great but no coffee available in morning on site.
Stayed 1 night in Jan 2024
Response from The Management BlueSotelSMART on 5 Mar 2024
Dear Linda,Thank you for sharing your feedback with us. We're glad to hear that you found your room to be great. However, we apologize for any inconvenience regarding the lack of coffee available on site in the morning. We understand the importance of starting the day right with a cup of coffee and will certainly take your comment into consideration to improve our services. Your satisfaction is important to us, and we hope to have the opportunity to make your next stay even more enjoyable. Thank you for choosing our hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The top pool and bar were worth the trip alone !!!! Where do you get mountains on one side and sea for sunsets onthe other. Breakfast was Fantastic for 3 $$ people were great and location was not bad
Stayed 3 nights in Feb 2024
Response from The Management BlueSotelSMART on 29 Feb 2024
Dear Daniel,Thank you for your enthusiastic review! We're thrilled that you enjoyed our top pool and bar, as well as the breathtaking views of mountains and sea sunsets. It's wonderful to hear that you found our breakfast fantastic and our staff great. We strive to provide an exceptional experience for our guests, and we're delighted to have left such a positive impression. Your kind words mean a lot to us. We can't wait to welcome you back for another memorable stay!

8/10 Good

Jeannie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the two pools and that it was adult only. Location was good for shopping and dining and an easy walk to the beach.
Stayed 5 nights in Feb 2024
Response from The Management BlueSotelSMART on 29 Feb 2024
Dear Jeannie,Thank you for your glowing review! We're thrilled to hear that you loved our adult-only pools and found our location convenient for shopping, dining, and beach access. Providing a serene and enjoyable experience is our aim, and we're delighted to have exceeded your expectations. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back for another relaxing stay!

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and modern. The bed was very comfortable in the shower was good. Staff was friendly and accommodating. The location is very convenient. VIP upgrade was a pool access room which was very nice. Happy hour was buy one get one drink at the pool bar from noon to 3:00. That was a bonus, but the drinks have to be the same. We would definitely stay here again.
Stayed 5 nights in Feb 2024
Response from The Management BlueSotelSMART on 27 Feb 2024
Dear Heather,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our clean, modern property, comfortable beds, and convenient location. It's fantastic to know that our staff's friendliness and VIP upgrade to a pool access room enhanced your stay. We're glad you appreciated our happy hour offer, although we'll consider your feedback about drink choices. We can't wait to welcome you back for another enjoyable stay!

10/10 Excellent

Brandon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a quiet location. Short walking distance to the beach and shopping. The staff were very friendly and helpful. Very ample breakfast buffet. A great bonus was the ability to rent a scooter from the hotel. I would definitely stay there again.
Stayed 2 nights in Feb 2024
Response from The Management BlueSotelSMART on 22 Feb 2024
Dear Brandon,Thank you for your review! We're delighted you enjoyed our serene location, proximity to the beach and shopping, and the friendly service from our staff. We're glad you found our breakfast buffet ample and appreciated the convenience of renting a scooter. We look forward to welcoming you back soon!

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel second time we have stayed there very friendly clean near the beach. Breakfast excellent
Stayed 6 nights in Feb 2024
Response from The Management BlueSotelSMART on 17 Feb 2024
Dear Geraldine Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay with us for the second time. Providing a friendly and clean environment is a top priority for us, and we're glad to hear that you found our proximity to the beach convenient. It's great to know that you also enjoyed our breakfast offerings. We look forward to welcoming you back for another enjoyable stay in the future!"

6/10 Okay

Simona

Travelled with partner
We only stayed for one night and happy about that. Although check in was fine we immediately smelled a foul odor in the bathroom. Much like sewage, similar to the whiffs you get walking along the main road in Ao Nang. Luckily we had peppermint drops to use in and around bathroom and room. The bed was comfortable. Only two bottles of water per day which we thought was not enough. All other places we stayed at had as many as needed without a cost. As new as this hotel appears to be there is an issue ( at least in our room 1222) with the spout of the tub not reaching into the tub. We found it a little out of the way for location.
Stayed 1 night in Feb 2024
Response from The Management BlueSotelSMART on 15 Feb 2024
Dear Simona,Thank you for your feedback. We apologize for the inconvenience you experienced with the odor and tub spout in your room. We'll address these issues promptly. Regarding the water provision, we'll review our policy to ensure it aligns with guest expectations. Regarding the location, we understand it may not suit everyone's preferences. We appreciate your insights and hope to welcome you back for a more enjoyable stay in the future. If you need further assistance, please let us know.

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This seemed like an equally nice place for those who are looking to relax around a pool as for those (like us) who wanted a comfortable launching point to experience all the beaches an d attractions around Ao Nang.
Stayed 4 nights in Jan 2024
Response from The Management BlueSotelSMART on 15 Feb 2024
Dear Brad,We're delighted to hear that our property offered a perfect balance for both relaxation by the pool and convenient access to explore the beautiful beaches and attractions around Ao Nang. Providing a comfortable and versatile experience for all our guests is our goal, and we're glad to have met your expectations. Should your adventures bring you back to the area, we'd love to welcome you again for another memorable stay. Thank you for choosing us as your home away from home!

10/10 Excellent

Doris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice. The room is clean and has direct pool access. It’s a 2 min walk to the quiet part of the beach. It’s close to bars and restaurants and the long boats but it quiet. The staff have all been very nice too.
Stayed 5 nights in Feb 2024
Response from The Management BlueSotelSMART on 15 Feb 2024
Dear Doris,Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay at our property and appreciated the clean room with direct pool access. It's fantastic to know that our location provided convenient access to the beach, bars, and restaurants, yet still maintained a peaceful atmosphere. We take great pride in providing exceptional service, and we're thrilled that our staff made a positive impression on you. We hope to have the pleasure of hosting you again in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

2/10 Terrible

Jacklyn

Travelled with partner
Disliked: Cleanliness, staff & service
Disappointing resort and staff. Smelt like sewage.
Stayed 4 nights in Feb 2024
Response from The Management BlueSotelSMART on 12 Feb 2024
Dear Jacklyn,Thank you for taking the time to share your feedback. Upon our investigation, we found the following issues:1.During your stay, you did not inform us about any problems or issues. If we had been informed earlier, we would have promptly addressed and resolved the issue. (This was only noted in the Expedia review on February 11, 2024.)2.On February 6, 2024, when you checked out early, our staff asked if there were any problems, to which you responded to simply move to the Khao lak area. If we had known about the issue before your departure, we would have certainly done our best to serve you.

4/10 Poor

Riannon

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was busy and there was no sense of calm or relaxation. Both pool areas were over crowded leaving no room between you and your neighbours chair - this varied greatly from all the photos on the website. There was very limited shade which meant that unless you saved a spot first thing in the morning you would be in direct sunlight all day. The pool deck and pool were not to a cleanliness level expected with the price point of this hotel. The room smelled of sewage which was clearly trying to be masked with a strong air freshener. We ended up keeping the bathroom door closed which helped, but certainly did not solve the problem when you needed to go into the washroom. We were a group of six, with three different rooms and all experienced the same issue in relation to the sewage smell. We were supposed to be at the resort for a total of four days and after two days attempted to discuss a refund for early departure. The front desk staff advised that was not something they would consider. We ended up checking out two days earlier anyways and moving to another hotel at our own cost. Expedia was excellent at attempting to resolve the issue further but the hotel still refused to budge on their policy. Would not recommend this property.
Stayed 4 nights in Feb 2024
Response from The Management BlueSotelSMART on 9 Feb 2024
Dear Riannon,Thank you for taking the time to share your feedback. Upon our investigation, we found the following issues:1.During your stay, you did not inform us about any problems or issues. If we had been informed earlier, we would have promptly addressed and resolved the issue. (This was only noted in the Expedia review on February 9, 2024.)2.On February 6, 2024, when you checked out early, our staff asked if there were any problems, to which you responded to simply move to the Khao lak area. If we had known about the issue before your departure, we would have certainly done our best to serve you. Additionally, your booking was made under a nonrefundable policy."

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain about hotel. Good location, very clean, modern, and plesant. Just out of the hussle of the main street so quiet but within walking distance to beach and main strip. We went self catering and found the hotel as cheap and easy to have breakfast than walking to the strip. Roof pool is a nice touch. Would defo recommend
Stayed 7 nights in Jan 2024
Response from The Management BlueSotelSMART on 5 Feb 2024
Dear Gary,Thank you for your kind words! We're thrilled to hear you enjoyed our hotel's location, cleanliness, and modern amenities. It's fantastic that you found our self-catering option convenient, and we're pleased you enjoyed the rooftop pool. Your recommendation means a lot to us, and we hope to welcome you back soon!

10/10 Excellent

Marit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and friendly staff, felt very clean and it has a great location, less than 5 min walk to the beach and the promenade. I would stay here again, even just for the smoothies.
Stayed 4 nights in Jan 2024
Response from The Management BlueSotelSMART on 5 Feb 2024
Dear Marit,Thank you for your delightful review! We're thrilled that our lovely and friendly staff made your stay memorable. It's wonderful to hear you found our location convenient, just a short walk from the beach and promenade. We're delighted you enjoyed our smoothies! We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room, property and service! Highly recommended!
Stayed 5 nights in Jan 2024
Response from The Management BlueSotelSMART on 2 Feb 2024
Dear Kimberly,Thank you for your glowing review! We're delighted to hear that you found our rooms, property, and service to be excellent. Your recommendation means a lot to us, and we're thrilled to have provided you with a positive experience. Should your travels bring you back our way, we'll be more than happy to welcome you again

4/10 Poor

Kate

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a great hotel- small and bland (wouldn’t pay $500 a night for sure!). Much nicer hotels in the surrounding areas. Pictures make it look much nicer than it is. Not well kept. Wouldn’t recommend it; although, it is a short walk to the beach which is stunning and a lovely walk to the bustling market area.
Response from The Management BlueSotelSMART on 1 Feb 2024
Dear Kate,We appreciate your honest feedback about your stay. We're sorry to hear that our hotel did not meet your expectations, and we apologize for any inconvenience you experienced. We take your comments seriously and will use them to address areas of improvement. We understand the importance of maintaining high standards, and we regret falling short during your visit. Thank you for highlighting the proximity to the beach and market area. We value your input and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location away from main road meant good nights sleep. Helpful staff Amazing roof top swimming pool
Stayed 5 nights in Jan 2024
Response from The Management BlueSotelSMART on 1 Feb 2024
Dear Lan,Thank you for your positive feedback! We're thrilled to learn that you enjoyed our great location, providing a peaceful night's sleep away from the main road. It's wonderful to hear that our staff was helpful, and you found the rooftop swimming pool amazing. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay.

10/10 Excellent

Darryl, Beaumont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice pools, a decent gym, breakfast buffet was good, walkable to anywhere, rooms were a good size and comfortable, and the deck overlooking the one pool was nice
Stayed 4 nights in Jan 2024
Response from The Management BlueSotelSMART on 1 Feb 2024
Dear Darryl,Thank you for your positive review! We're thrilled to hear that you enjoyed your stay and found our hotel clean, with nice pools, a decent gym, and a good breakfast buffet. It's wonderful to know that our central location allowed for easy exploration on foot. We're also glad you found the rooms spacious and comfortable, and that you appreciated the deck overlooking the pool. Your feedback is truly appreciated, and we look forward to welcoming you back for another enjoyable experience.

8/10 Good

Scott, CHORLEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from The Management BlueSotelSMART on 22 Mar 2024
Thank you for choosing our hotel and for giving us a 4 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

10/10 Excellent

Claire

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed this hotel stay, great location and a short walk down to the beach, staff were lovely and room's were spacious, lovely design and clean. Only downsides were that our room 1201 was right next staff office/housekeeping room and it was very noisy in the morning, also looked out over main reception which was noisy in the morning with all the minibuses collecting people for day trips. Lack of sunbeds and sunbeds being reserved and not used was a little disappointing too, but other than that we had a fab stay here
Stayed 3 nights in Jan 2024
Response from The Management BlueSotelSMART on 30 Jan 2024
Dear Claire,Thank you for your positive feedback! We're delighted you enjoyed the great location, spacious and clean rooms, and our friendly staff. We apologize for any inconvenience regarding the noise and the view from your room. Your feedback on the sunbeds is duly noted, and we'll work on improving this aspect. We appreciate your understanding and are glad you had a fabulous stay overall. We look forward to the possibility of hosting you again!

8/10 Good

Ray

Liked: Cleanliness, staff & service
We loved everything except the room smelled of mould , the rooftop pool was beautiful, breakfast as t facilities excellent.
Stayed 2 nights in Jan 2024
Response from The Management BlueSotelSMART on 28 Jan 2024
Dear Ray,Thank you for your feedback, and we appreciate your positive comments about the rooftop pool, breakfast, and overall facilities. We're sorry to hear about the issue with the room smell, and we apologize for any inconvenience it caused. We take your feedback seriously and will address the concern promptly to ensure a more pleasant experience for future guests. If there's anything else you'd like to share or if there's a way we can make it up to you, please feel free to let us know. We hope to welcome you back for an improved stay.

10/10 Excellent

Levon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Worth the price. Nice infinity pool on roof top.
Stayed 5 nights in Jan 2024
Response from The Management BlueSotelSMART on 28 Jan 2024
Dear Levon,Thank you for your positive feedback! We're delighted to hear that you had a great stay and found it worth the price. It's fantastic that you enjoyed our rooftop infinity pool. If you have any specific highlights or if there's anything more you'd like to share about your experience, we'd love to hear it. We hope to have the pleasure of hosting you again in the future. If there's anything else you need or want to mention, feel free to let us know. Safe travels!

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Very modern and clean. Walk to the beach. Little cafe right next door with cheap food booze, great lattes!
Stayed 3 nights in Jan 2024
Response from The Management BlueSotelSMART on 26 Jan 2024
Dear Julie,Thank you for your fantastic review! We're delighted you enjoyed our modern and clean hotel, as well as the convenience of walking to the beach. It's wonderful to hear that you found the nearby cafe appealing, with its affordable food, drinks, and great lattes. Your positive comments motivate us, and we can't wait to host you again. If there's anything specific you'd like to see or experience on your next visit, feel free to share. Safe travels!

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful stunning stay we really enjoyed it the staff where so helpful and just a 2 minute walk from beach we will be back
Stayed 2 nights in Jan 2024
Response from The Management BlueSotelSMART on 26 Jan 2024
Dear Tara,Thank you for your glowing review! We're thrilled to hear that you found your stay beautiful and stunning. Our team is delighted that you appreciated their helpfulness. Being just a 2-minute walk from the beach certainly has its perks! We can't wait to welcome you back for another enjoyable experience. If there's anything specific you'd like us to prepare for your return, feel free to let us know. Safe travels!

10/10 Excellent

Ho

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was located very close to the beach, within walking distance. Service and friendliness of staff was superb! Really enjoyed our stay there for the few nights. Will definitely recommend this place to others!
Stayed 3 nights in Jan 2024
Response from The Management BlueSotelSMART on 26 Jan 2024
Dear Ho,Thank you for your kind words! We're thrilled you enjoyed our beachside location and experienced superb service. Your recommendation means a lot to us. We can't wait to welcome you back for another fantastic stay. If there's anything specific you loved or any way we can enhance your next visit, please let us know. Safe travels!

10/10 Excellent

Edgardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2024
Response from The Management BlueSotelSMART on 18 Jan 2024
Dear Edgardo,Thank you for choosing our hotel and for giving us a 5 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

10/10 Excellent

harriet

Stayed 1 night in Jan 2024
Response from The Management BlueSotelSMART on 5 Feb 2024
Dear Harriet,Thank you for choosing our hotel and for giving us a 5 star rating. We would really appreciate hearing about some of the things you enjoyed. Many thanks once again for staying with us, and we hope that you would come back again soon.

10/10 Excellent

natasha

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at BlueSotel! Location was perfect- tucked away from the congested hustle and bustle but short walking or biking distance to beach, boardwalk, restaurants, everything. The rooms were super clean, beds were so comfortable, AC worked amazing and staff were so kind. And of course as you will read in other reviews, the highlight of this hotel is their spectacular rooftop pool. Highly recommend staying at this hotel when you are in Krabi!
Stayed 3 nights in Jan 2024
Response from The Management BlueSotelSMART on 11 Jan 2024
Dear Natasha,Thank you for taking the time to share your wonderful experience at BlueSotel! We're thrilled to hear that you loved your stay and that our location, cleanliness, comfortable beds, efficient AC, and kind staff all contributed to making your visit memorable. It's delightful to know that you enjoyed our spectacular rooftop pool as well. We truly appreciate your recommendation and look forward to hosting you again when you're in Krabi. Safe travels!"

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the views from our and room and the roof top pool.
Stayed 5 nights in Jan 2024
Response from The Management BlueSotelSMART on 11 Jan 2024
Dear Joseph,Thank you so much for your positive feedback! We're delighted to hear that you enjoyed the views from your room and the rooftop pool. It's our goal to provide a memorable experience, and we're thrilled that we could contribute to your enjoyment. We appreciate your kind words and hope to welcome you back again soon!"

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blue Sotel takes the blues away
Every day the room was made to the highest standard the staff were accommodating if we were having a lazy day
Stayed 8 nights in Dec 2023
Response from The Management BlueSotelSMART on 9 Jan 2024
Dear Peter,Thank you for your wonderful review! We're delighted to hear that our housekeeping team consistently met the highest standards during your stay. Our staff takes great pride in providing exceptional service, and it's heartening to know that their efforts were noticed. We're also pleased to hear that our team was accommodating when you needed a more relaxed day. Your comfort is our priority, and we look forward to the opportunity of welcoming you back for more memorable experiences. If there's anything specific you'd like to share about your stay, we'd love to hear it. Safe travels!"