Kayaking

Reviews of Sand Sea Resort

3.5 out of 5
Sand Sea Resort
Railay Beach, 192 Moo 5, Saithai, Muang, Krabi, Krabi

Reviews

8.2

Very good

Rating 10 - Excellent. 396 out of 1000 reviews" "
Rating 8 - Good. 394 out of 1000 reviews" "
Rating 6 - Okay. 127 out of 1000 reviews" "
Rating 4 - Poor. 52 out of 1000 reviews" "
Rating 2 - Terrible. 31 out of 1000 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Service could be better
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning setting for this resort! Beautiful gardens and comfortable accommodation. Definitely recommend!
Stayed 5 nights in Apr 2024
Response from Management teams on 23 Apr 2024
Thank you very much for your wonderful review! We're delighted to hear that you enjoyed the stunning setting of our resort, as well as the beautiful gardens and comfortable accommodations. Your recommendation means a lot to us, and we truly appreciate your kind words.It's our goal to provide each guest with a memorable and enjoyable experience, and we're thrilled to hear that we succeeded in your case. If you ever find yourself back in the area, we would be honored to welcome you back for another fantastic stay.Thank you again for choosing to stay with us and for taking the time to share your positive feedback. We look forward to hosting you again soon!

10/10 Excellent

Juan Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is beautiful!
Stayed 2 nights in Apr 2024
Response from Management teams on 23 Apr 2024
Thank you so much for your kind words! We're thrilled to hear that you find our hotel beautiful. We take great pride in providing a welcoming and aesthetically pleasing environment for our guests to enjoy.If there's anything specific you particularly liked about our hotel or if there's anything we can do to make your stay even more enjoyable, please don't hesitate to let us know. We're here to ensure you have a fantastic experience with us.Thank you for choosing to stay at our hotel, and we hope to have the pleasure of welcoming you back again in the future!

2/10 Terrible

Sadhana, Orpington

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is sooo dated and in really bad condition!! We had the deluxe chalet and honestly it was only deluxe in the size of the room! The balcony was so small and blocked by a concrete wall so no breeze at all! And smelly all around the grounds and the staff were so unhelpful and moody! We got only two small bottles of water a day as complimentary! Appalling if you ask me! The breakfast was disgusting and they served awful juice not fresh at all just diluted sugar juice! The only plus was its on better beach side but could you ever get to sunbathe by that side! NO! All beds taken by crack of dawn and ones left had no shade! They hardly have any parasols so you couldn’t use the other beds in direct sun! This resort is pretty poor and I would rate it as a 2 star and definitely no more! Awful and not worth the cost!
Stayed 7 nights in Mar 2024
Response from Management teams on 23 Apr 2024
I'm truly sorry to hear about your disappointing experience at the resort. Your feedback is important to us, and I apologize for the inconveniences and shortcomings you encountered during your stay.Rest assured, your comments will be shared with the management team for immediate review and action. We take guest feedback seriously and are committed to making improvements wherever necessary to ensure that future guests have a more enjoyable stay.We sincerely apologize for falling short of your expectations and for any discomfort or inconvenience caused. If there's anything further you'd like to discuss or if there's anything we can do to address your concerns, please don't hesitate to reach out to us directly.Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.

8/10 Good

vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our first night was not so good, had a few good size problems with the room. We were moved to a second room and after that it was really perfect! the hotel has no alcohol, but next door has plenty for all to enjoy. next to that is a little side street that is the BEST! I COMPLANE about almost everything but the place is really good, and the view is like nothing in this world beautiful
Stayed 4 nights in Mar 2024
Response from Management teams on 3 Apr 2024
Dear Vincent Warmest greetings from Sand Sea Resort, First of all, thank you very much for choosing our resort and for your feedback. We are delighted to hear that you were impressed with the location. Hope you enjoyed your stay! Also we would like to apologize about out size problem with the room for first night. After receiving your complaint, we will try our best to fix this problem. Once again, thank you very much for your honest feedback, as they can help us improve. We'd be honored to can welcome you again on your next holiday.

10/10 Excellent

Marsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on gorgeous beach with easy access to nice shops and restaurants as well as excursions by boat. Hotel itself and grounds are very nice with restaurant that has a beach view.
Stayed 4 nights in Mar 2024
Response from Management teams on 3 Apr 2024
Dear MarshaI am delighted that you had such a wonderful stay at Sand Sea Resort and thank you most sincerely for your high praise.We all hope to welcome you back.

8/10 Good

linda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed on West Railay beach side of the hotel, in a Deluxe room. It was very spacious and comfortable. The breakfast was good. The hotel does not serve alcohol but was not a big problem. You do need to get a Long tail boat to go on any trips or to most other parts of Krabi but was easier than we first expected.
Stayed 3 nights in Feb 2024

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is steps away from the Railay East pier which was so nice upon arrival. Don't read the map at the pier though - it'll take you to Railay West, when the reception is on Railay East. You can access the hotel from Railay west yes but it's easier to go to the reception from the east side. Our room was fantastic, the property was unreal, and we loved every minute of it. There are 3 pools on the property as well as it's steps away from Railay West beach. The food at the breakfast was ok. It's worth noting that this hotel does not sell any alcohol - they dont care if you get your own and drink it at the property, but they only sell virgin drinks. The hotel is not far from the walking street and lots of restaurants, we loved it. HIGHLY recommend this property!
Stayed 3 nights in Feb 2024

8/10 Good

Heather

Liked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Brett, Hamilton

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the comfort of the bungalow
Stayed 3 nights in Feb 2024

10/10 Excellent

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property to enjoy Raillay
Stayed 2 nights in Feb 2024

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been staying at Sand Sea since my first visit in 1999. Great location. Muslim owned, so no bacon for breakfast or alcohol served in their restaurant. Their right, so no complaint, but I dined elsewhere - hence 4 stars.
Stayed 3 nights in Feb 2024

8/10 Good

Paolla

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent staff and location.
Stayed 4 nights in Jan 2024

8/10 Good

Sandra

Travelled with partner
Liked: Amenities, property conditions & facilities
Sand Sea Resort stretches from the west harbour to the east with well designed, planted and cared for vegetation from flowers to large monkey inhabited trees and palms. Cabins with covered porches are mixed with larger 2-level buildings of rooms with covered balconies and open stairs that don’t interfere with the gardens. Reception is welcoming in a comfortable shaded space on the water. Rooms are corner glazed and bathtub opens to bedroom through sliding glass doors. Bed is very comfortable. Appears they have a hard water problem by the appearance of the shower set, leaking bathtub valves, and toilet float trouble that was partially repaired while we were there. Other built areas could receive more maintenance to rise to the level of the landscaping. Poor wifi. Many staff members seem indifferent to by creating a visitor experience, Zero, of the restaurant staff is a standout. He can be seen clearing tables quickly without being noticed and is quick to attend to guests’ needs. His English is the best we’ve encountered after being in Thailand for two weeks and with it he gave us confidence in approaching severe allergy problems at the buffet.
Stayed 3 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot, on beach, nice pool, big property
Big property, one side on the nice beach. Close to the pier/drop off. Not sure it was worth the price, but nice jungle bungalow rooms with outdoor shower. There might be better options, but this property is close, and clean enough. Friendly staff!
Stayed 2 nights in Jan 2024

8/10 Good

Rudier

Travelled with family
Liked: Staff & service, amenities
The staff was very friendly. The property lush and green . But could be better maintained.
Stayed 4 nights in Jan 2024

10/10 Excellent

Philip

Stayed 2 nights in Jan 2024

10/10 Excellent

Tom

Stayed 2 nights in Jan 2024

8/10 Good

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The morning breakfast was good. The rooms were clean and the beds comfortable. The pools were clean. Only complaint was all the extra charges - extra for an extra bed, extra for the NYE party... I knew about them ahead of time, but didn't really love having to pay all the extra expenses.
Stayed 3 nights in Dec 2023

4/10 Poor

Sandra

Stayed 14 nights in Dec 2023

10/10 Excellent

julie

Stayed 2 nights in Jan 2024

10/10 Excellent

Murray-John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. Staff driving us from one side of the resort to the other always accommodating. Rooms were nice and clean. Exception would be the beds, too hard for me but rest of the family no issues. Breakfast was great, a lot of selections. Beaches and the sunset were amazing. Definitely coming back here the next time we're in Thailand.
Stayed 3 nights in Dec 2023

8/10 Good

Markus

Stayed 3 nights in Dec 2023

8/10 Good

Paulina

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Overall was a great place to stay in Krabi. Super convenient as the hotel is located steps from the ferry drop off. You’ll need to take a boat to get here. There are monkeys on the property which come out in the early morning. So you’ll see some great wild life. The “bungalow” is good - the bathroom is updated and it’s got a real bungalow feel. It’s not high end but it’s a place to sleep. Clean area and friendly staff.
Stayed 1 night in Dec 2023

8/10 Good

Sabrina

Stayed 4 nights in Dec 2023

8/10 Good

Özlem

Stayed 1 night in Dec 2023

8/10 Good

kyoungwoo

Stayed 4 nights in Dec 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing and extremely helpful!
Stayed 1 night in Dec 2023

10/10 Excellent

Lilian S C

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Isaell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay!
Stayed 1 night in Nov 2023

8/10 Good

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful place. If I had been w a significant other it would have been an amazing stay. It is a little remote. I didn’t realize a boat was required to get their. And their isnt a lot of food near by. But it felt like an island. Beautiful. Amazing rock formations on the beach front.
Stayed 2 nights in Nov 2023

10/10 Excellent

Yosh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it all. Will come back!
Stayed 1 night in Nov 2023

10/10 Excellent

Carmen, Rio Rancho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

10/10 Excellent

Jillianie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Darlene, Sherwood Park

Stayed 4 nights in Nov 2023

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good hotel, mattresses and breakfast not good
Hotel was great. Clean and big rooms good service. Make sure you get the boat to East Pier so your bag drop is easier. Air conditioner worked nicely and rooms didn't smell. The whole area can slightly smell of mangrove however it didn't come into the room There are two major drawbacks with the hotel. 1) the mattresses were very uncomfortable, they were box spring types, very firm. 2) the breakfast was terrible, both in variety of food and taste. A minor inconvenience is the walls were thin and we could easily hear our neighbours, we luckily had relatively quiet neighbours. The resort spans East to West of the peninsular and everything is a 5 minute walk max. We didn't eat at the hotel due to how terrible the breakfast was.
Stayed 4 nights in Nov 2023

10/10 Excellent

Patrick

Stayed 1 night in Nov 2023

10/10 Excellent

Frank

Stayed 1 night in Nov 2023

6/10 Okay

Joseph

Travelled with partner
Dated
Stayed 7 nights in Nov 2023

8/10 Good

Joyce

Stayed 10 nights in Oct 2023

10/10 Excellent

Joshua

Stayed 1 night in Nov 2023

4/10 Poor

Stephannie

Disliked: Cleanliness, property conditions & facilities
Rather disappointing. Junior Suite Cottage was the room type. The jacuzzi tub had not been cleaned properly using hygienic chemicals throughout the plumbing. When I turned on the tub beige sludge came out of the jets (not sand) and stunk!! Upon arrival the bathroom window latch was broken and it couldn’t be closed. Swarms of mosquitoes were in the room. I killed one and it’s little black body stood out on the white bed cover. Staff will try to downgrade your room if there’s a problem. The issue went to the resort GM. I was told the staff would repair the window and deep clean the room. Upon my return there were a few flower blossoms scattered around but the little dead mosquitoe was still on the bed. The window was not repaired properly, only jammed shut. It’s clear that the staff lie to the GM. Never did get my jacuzzi bath.

8/10 Good

Leif

Stayed 5 nights in Sep 2023

10/10 Excellent

Isabella

Stayed 3 nights in Aug 2023

8/10 Good

katherine

Travelled with family
Liked: Cleanliness, property conditions & facilities
I love the peace found in this place. That said, I did not like that they do not have any English/Spanish or other language tv choices for tourist to watch when they are in for the night. I would suggest for the hotel to allow guest to install Netflix or Hulu for their stay
Stayed 7 nights in Jul 2023

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beachfront and wildlife
Fabulous location on the beach and next to the walking street where there are lots of dining options. We loved the quiet pool near the back of the property as it was clean and less busy. Saw loads of spectacled langur monkeys which was a treat.breakfast was a bit disappointing and beds and pillows are quite hard. Overall I really liked this hotel and location.
Stayed 3 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sand sea resort
This place was massive, it covered the length from beach to beach. The pool and beach views are amazing however a couple of things that need to be fixed for better ratings are the water pressure in the rooms, also the taps and shower could do with a clean they were abit rusty. However the rooms are very big. No beer sold on the resort and the food wasn't great to have a meal and it did feel like tourist who come in via the boats can just walk in and use the pool if they wish too no one would have stopped anyone. acoua
Stayed 1 night in Jul 2023

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023