南阿苏村草千里观景台附近酒店

"員工服務態度很好。 早餐地瓜需要加強保存，朋友吃到酸掉的地瓜。"

"Good"

"房間非常大，早餐和晚餐是自助餐模式食物水準非常高，特別是牛肉。另外溫泉非常舒服，特別是露天風呂。特別要讚揚餐廳的職員，他們非常有禮貌和有笑容地接待客人，餐廳有日本人和外籍的職員，他們都表現得非常好，讓我感覺到用餐非常愉快。"

"隔音非常差，樓上的人走路就讓你無法入睡，房內沒有衛浴可洗澡沒標注清楚"

"房間乾淨，服務人員專業，設備乾淨新穎"

"員工有禮貌有耐心"

"Wonderful moment with family trip. The service / room / facility / food / location are excellent. "

"A very disappointed experience! I booked this resort on Hotels.com, which clearly mentioned the room was equipped with private onsen. However, when we arrived the staff told us that there was a failure on the water pump and they couldnt provide onsen water! The only solution they had offered was some PUBLIC onsen entries on its surrounding area…. This is totally unacceptable and disappointed that we drove so far to here and they couldnt provide this particular service, with no compensation and just this UNRELATED alternatives. Not to mentioned that those public onsen has time limitation which didnt suits our schedule(last entry at 8:30pm)! It was a nightmare that the temperature was below ZERO degree and we had to take a open air bath without the spring Onsen! Whats the difference than we go camping? I immediately referred this matter to the customer service at Hotels.com, but the result was not very helpful! They replied that on the special entey condition they have a footnote that the onsen was unavailabe due to the typhoon damage…I found it was really misleading that, 1st, on the room description, it had mentioned the room would provide a private onsen. 2nd, the picture also showed their rooms are providing such service. Honestly, no one would dig deep to an unobvious footnote! I really hope that they should treat this matter seriously, or this would greatly damage your reputation and service commitment!"

"每次來都是最後一天回台的首選飯店，價格在附近算是便宜，早上走到車站搭接駁車直接到機場。"