2/10 很差
Jenelle
多人同遊
2024年5月21日
不滿：整潔度、設施服務和住宿狀況
I don’t ever know where to begin. The words disgusting, unprofessional, disastrous, disgraceful, reprehensible, and nauseating don’t even compare to the experience myself and the other 4 people in our group endured. DAY 1: Checking in was confusing the front desk person (whom I honestly thought was in training so I was patient during the 45 minute process.) between people at the desk, the phone, the other front desk person who never left her chair or cookies, and cussing maintance worker the person checking us in couldn’t find out what rooms were or were not cleaned. Apparently, the hand scribbled paper wasn’t working out well. I do not blame him for being overwhelmed at all but perhaps a better training program would better help your employees. I had booked 3 rooms from Thursday until Sunday morning. We were there for a State dart tournament (our 1st year, rookie mistake !) and let me tell you now that if there any hotels with any open rooms we would’ve left Friday morning. Room 221 was ours, besides a broken bed, filthy floor, half an entry light fixture not working, bathroom light not working everything was fine. At least we got the gem of what turns out to be the whole hotel. The 2nd room 231, we didn’t fare as well. TOENAIL CLIPPINGS EVERYWHERE, no working lights in the bathroom, Tv not turning on and off, AND SMOKE DECTOR HANING OUT OF THE WALL. Off to the front desk we go !! New room was found (20 minutes later) and even though the seemingly normal lights not working,
Jenelle
於 2024 年 5 月住了 3 晚