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艾法酒店的評價

3 out of 5
艾法酒店
U0217, Jalan Tun Mustapha, Labuan, Wilayah Persekutuan Labuan

評價

8.2

很好

10 分評分，優異；140 則評價中有 49 則" "
8 分評分，不錯；140 則評價中有 60 則" "
6 分評分，一般；140 則評價中有 20 則" "
4 分評分，欠佳；140 則評價中有 6 則" "
2 分評分，很差；140 則評價中有 5 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

8.0/10 

設施服務

8.0/10 

住宿狀況

8.0/10 

環保程度

評價

6/10 一般

真實旅客

讚好：整潔度、住宿狀況和客房舒適度

6/10 一般

Joshua

伴侶同遊
讚好：職員與服務和設施服務
Several parts of the room were falling apart, the ceiling near the air conditioner was mouldy, the ironing board holder wasn't screwed to the wall, the towel hanger was hanging off. The bathroom bath plug was filled with hair. In the bathroom we encountered a cockroach. The floor was constantly wet possibly due to the bath or toilet leaking. The do not disturb and clean room buttons were broken, thankfully they had signs... But they only cleaned our room once over 3 days so we had to buy toilet roll as we had ran out. This was a business suite and I expected better quality. But the building is outdated and requires maintenance or refurbishment..
於 2024 年 5 月住了 3 晚

8/10 不錯

GIM-LOO

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Well maintained
於 2024 年 2 月住了 1 晚

8/10 不錯

Hasan (Kota Kinabalu)

讚好：整潔度、職員與服務和住宿狀況
Spacious room
於 2024 年 2 月住了 2 晚

6/10 一般

真實旅客

商務旅客
讚好：職員與服務
The hotel is a bit old and need some maintenance. AC unable to control fan speed only can adjust temperature. Hot water not hot enough.
於 2024 年 1 月住了 2 晚

6/10 一般

Poon w

親子同遊
不滿：職員與服務、設施服務和住宿狀況
the hotel situated in town which is good for tourist hotel not upgrade or renovated after years even carpet are dirty & smell not replace staff work not to stadard we even have cockroach inside room every service or request will be charged
於 2023 年 12 月住了 2 晚

8/10 不錯

Leong Sze

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
comfy & cozy
Well located, very hospitable staff.
於 2023 年 12 月住了 1 晚

10/10 優異

Leong Sze

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Roomy & confortable
Comfortable basic lodging needs for extended stay. Plenty available space to work comfortably.
於 2023 年 11 月住了 1 晚

6/10 一般

Raphael

商務旅客
讚好：整潔度和職員與服務
Alas , hotel feels aged. Breakfast will be better to eat out.
於 2023 年 11 月住了 2 晚

10/10 優異

Clement Christopher

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚

10/10 優異

Ishak

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good
於 2023 年 9 月住了 2 晚

10/10 優異

Amin Zafri

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚

10/10 優異

Kok Leong

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I love it
One of the best hotels in Labuan
於 2023 年 8 月住了 3 晚

8/10 不錯

Anil Chandru

於 2023 年 5 月住了 1 晚
Joe 於 2023年7月7日的回應
Hi Mr Anil Chandru, Thanks for staying with us. We appreciate your feedback!

4/10 欠佳

TEKFOH (Palm Springs)

多人同遊
讚好：職員與服務
不滿：住宿狀況
Checked into a room and AC was not working. Waited a while and still not working. Finally staff member came up and said they do have an issue with the AC. Moved to another room and was better. Unfortunately, the corridors were not air conditioned and was very uncomfortable.
於 2023 年 4 月住了 3 晚
Joe 於 2023年7月7日的回應
Dear Mr Tekfoh, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of Hotel Aifa, allow me to apologize for what happen to you during your stay we appreciate of our guest review as it will help us to be aware on what we need to improve on our service not only to you but to other guest as well, Thank you for your review and we are truly sorry for your encounter during your stay and we’re looking forward to having you again as a guest in our hotel. Once again, thank you for your review and we look forward to welcome you back to Hotel Aifa LAbuan.

8/10 不錯

Leong Sze

於 2023 年 3 月住了 1 晚
Joe 於 2023年7月7日的回應
Hi Mr/Ms Leong Sze, Thanks for staying with us. We appreciate your feedback!

2/10 很差

kheng siew

於 2023 年 3 月住了 5 晚
Joe 於 2023年7月7日的回應
Hi Mr kheng siew, Thanks for staying with us. We appreciate your feedback!

8/10 不錯

Felicia

家人同遊
讚好：整潔度、職員與服務和設施服務
Room was rather dated but comfortable. The original room we got had a faulty aircon. Initially they suggested we wait for them to fix the aircon (possibly no gas, they weren't sure either) at 10.30pm. We requested a new room as it's late and we wanted to shower and sleep. Luckily this was granted. As with all our other stays at this hotel, it is comfortable. Bring your own blanket if you are travelling with a child and they are sleeping on the sofa. They'll charge for the blanket, we brought ours this time round. Breakfast-wise this time we didn't eat there. But from our other times at this hotel, the breakfast is very basic and will get you to lunchtime.
於 2023 年 1 月住了 1 晚
Joe 於 2023年7月7日的回應
Dear Ms Felicia, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you for your review and we are truly pleased that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Once again, thank you for your review and we look forward to welcome you back to Hotel Aifa Labuan.

10/10 優異

azlan shah

伴侶同遊, 商務旅客
讚好：整潔度、設施服務和住宿狀況
great hotel and location
於 2023 年 1 月住了 5 晚
Joe 於 2023年7月7日的回應
Dear Mr Azlan Shah, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you for your review and we are truly pleased that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Once again, thank you for your review and we look forward to welcome you back to Hotel Aifa Labuan.

10/10 優異

azlan shah

商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent
Joe 於 2023年7月7日的回應
Dear Mr Azlan Shah, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you for your review and we are truly pleased that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Once again, thank you for your review and we look forward to welcome you back to Hotel Aifa Labuan.

4/10 欠佳

Melvin (Singapore)

商務旅客
讚好：職員與服務
不滿：整潔度
Got a room that has a smell in it. Bedsheet was not changed and still with stains of blood only discovered on my last day. Can find long hair remaining from donno who. Was disgusted at the end of the day.

10/10 優異

HARUKI

於 2022 年 11 月住了 2 晚

8/10 不錯

Hj Puasa

讚好：整潔度、職員與服務、設施服務和住宿狀況

10/10 優異

ROSMADI

於 2022 年 9 月住了 3 晚

10/10 優異

Kee joon

於 2022 年 8 月住了 1 晚

6/10 一般

Khin Choy (Klang)

商務旅客
I think the hotel is good, just that the upkeep still need more effort. The breakfast is not good though.
於 2022 年 6 月住了 2 晚

8/10 不錯

ANUAR

商務旅客, 多人同遊
讚好：職員與服務、設施服務和住宿狀況
Nice hotel, big clean room, friendly and helpful staffs and great location in the centre of town.
於 2022 年 5 月住了 2 晚

2/10 很差

Jim Kian Hock

家人同遊
不滿：整潔度、設施服務和住宿狀況
Despite placing "DO NOT DISTURB" sign at the door knob outside, staff still enter the room.
於 2022 年 2 月住了 3 晚

10/10 優異

Mohamed Huzaifah (ALOR GAJAH)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Warm welcome by the staff. Clean.
於 2021 年 11 月住了 3 晚
Angeline 於 2021年11月9日的回應
Dear Mr Mohamed Huzaifah, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you for your review and we are truly pleased that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Once again, thank you for your review and we look forward to welcome you back to Hotel Aifa LAbuan.

10/10 優異

MASLINA

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 10 月住了 2 晚
Ann 於 2021年11月9日的回應
Hi Ms Maslina, Thanks for staying with us. We appreciate your feedback!

10/10 優異

Leong Sze

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
welcoming
friendly front desk
於 2020 年 7 月住了 1 晚

6/10 一般

真實旅客

商務旅客
Breakfast menu
Breakfast buffet it is not a buffet and not clean also hygiene as there are small flies which is taking a nap on their fruit platters.Further more , The variety of breakfast menu is really bad.
於 2020 年 7 月住了 2 晚

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 6 月住了 3 晚

8/10 不錯

Ishak

商務旅客
讚好：職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 8 晚

10/10 優異

NOR HAFIZAH

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚
Angeline - Room Reservation 於 2020年2月27日的回應
Thanks for staying with us. We appreciate your feedback!

8/10 不錯

Leif Gehlert

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 3 晚
Angeline - Room Reservation 於 2020年2月19日的回應
Dear Mr Leif Gehlert, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you for your review and we are truly pleased that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Once again, thank you for your review and we look forward to welcome you back to Hotel Aifa LAbuan.

10/10 優異

Mohamad Ridzuan

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚
Angeline - Room Reservation 於 2020年1月4日的回應
Thanks for staying with us. We appreciate your feedback! Best Regards,

6/10 一般

真實旅客

於 2019 年 12 月住了 1 晚
Angeline - Room Reservation 於 2019年12月11日的回應
Dear Anonymous, Thanks for staying with us. We appreciate your feedback! Best Regards

10/10 優異

DEXTER

商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent and comfortable place to stay.
於 2019 年 12 月住了 2 晚
Angeline - Room Reservation 於 2019年12月11日的回應
Dear Mr Dexter, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you on the review and comments we had received from you on our service and facilities.We are truly pleased that you had a pleasent stay.Looking forward to welcoming you and your loved ones soon! Best Regards,

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything is very good except tv channel which only limited. Channel tv1, tv2, tv3 n astro not available..
於 2019 年 11 月住了 2 晚
Angeline - Room Reservation 於 2019年12月5日的回應
Dear Anonymous, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you on the review and comments we had received from you on our service and facilities. We will surely work on improving our services & facilities to serve all our valued guests better in the near future. Once again, we apologize for the inconvenience caused and we look forward to welcome you back to Hotel Aifa in the near future.

8/10 不錯

Yusoff

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Need more improvement followings; 1. Breakfast 2. Services bad, take 1hour to fry mee goreng. 3. Time check out not flexible, some previlage to be given genuine guest need to stay longer due to flight time.
於 2019 年 11 月住了 2 晚
Angeline - Room Reservation 於 2019年12月5日的回應
Dear Mr/Ms, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you on the review and comments we had received from you on our service and facilities. We will surely work on improving our services & facilities to serve all our valued guests better in the near future. Once again, we apologize for the inconvenience caused and we look forward to welcome you back to Hotel Aifa in the near future.

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚
Angeline - Room Reservation 於 2019年12月5日的回應
Dear Anonymous, Thanks for staying with us. We appreciate your feedback!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very good hotel
於 2019 年 11 月住了 1 晚
Angeline - Room Reservation 於 2019年12月5日的回應
Dear Anonymous, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you on the review and comments we had received from you on our service and facilities.We are truly pleased that you had a pleasent stay. Looking forward to welcoming you and your loved ones soon!

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
My preferred hotel in Labuan. Friendly and accommodating staff.
於 2019 年 11 月住了 2 晚
Angeline - Room Reservation 於 2019年12月5日的回應
Dear Anonymous, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip.

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Aifa, my first choice if going to Labuan
於 2019 年 10 月住了 1 晚
Angeline - Room Reservation 於 2019年12月5日的回應
Dear Anonymous, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you for your review and we are truly pleased that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Once again, thank you for your review and we look forward to welcome you back to Hotel Aifa LAbuan.

8/10 不錯

真實旅客

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing place
於 2019 年 10 月住了 1 晚
Angeline - Room Reservation 於 2019年12月5日的回應
Dear Anonymous, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you for your review and we are truly pleased that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Once again, thank you for your review and we look forward to welcome you back to Hotel Aifa LAbuan.

8/10 不錯

真實旅客

讚好：職員與服務和住宿狀況
コストパフォーマンス良し
コスト的にも買い物にも立地条件が良い
於 2019 年 9 月住了 11 晚
Angeline - Room Reservation 於 2019年12月5日的回應
Dear Anonymous, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you for your review and we are truly pleased that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Once again, thank you for your review and we look forward to welcome you back to Hotel Aifa LAbuan.

10/10 優異

真實旅客

家人同遊, 商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location. Staff especially the front desk are very helpful.
於 2019 年 9 月住了 3 晚
Angeline - Room Reservation 於 2019年12月5日的回應
Dear Anonymous, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you for your review and we are truly pleased that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Once again, thank you for your review and we look forward to welcome you back to Hotel Aifa LAbuan.

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The beds were very comfortable the staff were helpful No pool Food was good
於 2019 年 9 月住了 1 晚

10/10 優異

真實旅客

於 2019 年 8 月住了 1 晚
Joe 於 2019年9月13日的回應
Dear anonymous, Firstly, thank you for selecting Hotel Aifa for your accommodation needs during your stay in Labuan. On behalf of my team, allow me to thank you for your review and we are truly pleased that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel, Once again, thank you for your review and we look forward to welcome you back to Hotel Aifa Labuan.