We checked-in in the evening and went straight to bed. The next day we got up and out quickly, but when we came back to the unit in the evening, we noticed 3 or more baby roaches in the sink. Then, we opened a drawer and saw adult roaches. We tried to sleep but were concerned about the pests. In the middle of the night, we came into the kitchen again and turned the lights on and there were 10+ roaches on the sponge and around the sink. We then went to the bathroom and turned the lights on and saw another 10+ roaches around the sink and our toiletries. We knew then that this was an infestation and not just one or two bugs. While I know roaches are a fact of life on Maui, I also know that buildings are sprayed regularly for pests and if a particular owner or renter declines pest treatment, an infestation can happen.
We contacted Vacasa, the rental company, to either get our money back so we could go somewhere else immediately or have them move us to a building where they knew the unit had been sprayed recently. The process dealing with the company was terrible. We were on the phone and unhoused for at least half a day, cutting into our vacation time, and forcing us to simply sit in the car or a cafe nearby to wait until we heard back from them. I spoke to several different agents and consistently got disconnected from them, through no fault of my cell reception, and the agents didn't call back to finish the call. I had to keep calling and starting over. We were finally moved to another building where the unit was great, but again Vacasa was terrible. The unit wasn't clean when we arrived, so we had to stay in our car longer. Ultimately, I was told that a manager would call me back to compensate me for all of the issues. We checked out 3 days ago and I still haven't heard from a manager to get some sort of partial refund for the pest problem.