Hi Nicole, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: We are glad you chose our home and we are sorry your stay was not what you expected. The A/C is run by the Nest system located on the main level. It is extremely efficient, however, I understand that during extreme heat the loft of the cabin is harder to keep cool. We do have 6 mixing bowls, one plastic set and one metal set. As is standard in the vacation rental industry, we do provide a starter amount of toiletries and other essentials, and once that amount is out, it's typical for the guest to purchase more supplies. We do all we can to make our homes the best possible stays, and we look forward to this property hosting many satisfied guests. Thank you for your feedback.

Hi Ilda, we truly appreciate you taking the time to share your feedback with us. We value every guest's perspective. The homeowner would like to take a moment to address a few points from your review: -"Before your check-in, we sent you a welcome letter via text message along with a request to let us know if everything met your expectations. The response we received from you didn't indicate any concerns about the property's cleanliness; rather, you inquired about the Wifi, the instructions for which were provided in the welcome book. -Additionally, the Jacuzzi service team had just completed their work a day prior to your arrival, ensuring the hot tub was in impeccable condition. The welcome letter even outlined the importance of showering before using the Jacuzzi. -We've positioned the propane refill tanks conveniently right next to the BBQ for easy access by our guests. It seems evident that you utilized the BBQ, as there were remnants of food left on the surface. -While our primary goal is to offer an enjoyable stay, we also kindly request that our guests observe our house rules and treat the property with the same care as their own. We were disappointed to find the condition your group left the home that required additional attention from our cleaner, incurring extra fees. The couch also needed deep cleaning due to a substance left behind. We hope that these explanations provide some clarity, please know that it is our sincere desire to provide a welcoming and enjoyable experience for our guests."

From the owner: "Thanks a million for the review!".