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关于查尔斯湖南边烛木套房酒店 - IHG 旗下酒店的点评

2.5 out of 5
查尔斯湖南边烛木套房酒店 - IHG 旗下酒店
1105 W Prien Lake Road, Lake Charles, LA

点评

8.4

很好

10 分 - 超赞。158 条好评，共有 299 条点评" "
8 分 - 还可以。72 条好评，共有 299 条点评" "
6 分 - 一般。36 条好评，共有 299 条点评" "
4 分 - 很差。16 条好评，共有 299 条点评" "
2 分 - 糟糕。17 条好评，共有 299 条点评" "

8.6/10

清洁度

8.8/10

员工和服务

8.0/10

服务设施

8.4/10

住宿条件和设施

9.0/10

环保

点评

8/10 还可以

Gerald，carencro

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Small close to the things I need
2024 年 5 月入住 1 晚

8/10 还可以

Troy

商务旅客
Check in was easy and smooth. Hotel was nice and rooms were clean.
2024 年 5 月入住 1 晚
Front Desk 于 2024年05月22日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

10/10 超赞

Robert，Devers

满意：清洁度、员工和服务、住宿条件和设施
like staying at a suit unit. Full size frig, larger room, clean Very reasonably price
2024 年 5 月入住 1 晚
Front Desk 于 2024年05月22日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

6/10 一般

James

满意：员工和服务
不满意：住宿条件和设施
2024 年 5 月入住 3 晚
Front Desk 于 2024年05月22日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

6/10 一般

Amber

2024 年 4 月入住 1 晚

2/10 糟糕

Erica

商务旅客
Everything looked okay, staff was fine. The fire alarm went off after showering only in my room, it kept going off til I walked down there to tell them about and was still going off when I came back. Then at midnight the fire alarm went off twice in the whole building for no reason. Then I went to check out and the lady didn’t even know how to check me out-couldn’t figure out how to print my receipt, stated she will email me the receipt but still haven’t received anything. Will never book here again.
2024 年 4 月入住 1 晚
Front Desk 于 2024年05月22日 的回复
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,Front Desk

10/10 超赞

Marris

The entry is clean and inviting. The rooms are clean. The AC works great. Plenty of room.
2024 年 4 月入住 1 晚
F 于 2024年05月22日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

10/10 超赞

Anthony

满意：清洁度、员工和服务、住宿条件和设施
Rooms were nice and clean
2024 年 4 月入住 2 晚
Front Desk 于 2024年05月22日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

10/10 超赞

Donald

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Front Desk 于 2024年05月22日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

8/10 还可以

kevin

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean and close to where we need to be, comfortable bed "10 Stars "
2024 年 4 月入住 1 晚
Front Desk 于 2024年05月22日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

10/10 超赞

Silvia

满意：员工和服务、服务设施、住宿条件和设施
Very clean
2024 年 4 月入住 1 晚
Front Desk 于 2024年04月8日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

10/10 超赞

Teimetria

2024 年 4 月入住 1 晚
Front Desk 于 2024年05月22日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

2/10 糟糕

Brittney

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
Did not even stay the night at this place. Walked in the room & there was a HUGE ROACH on the tv & the room smelled like old food. I simply left the key in the room & left this hotel immediately. This was the worse experience I have ever had at this brand of hotel. I will definitely NEVER return to this location.
2024 年 4 月入住 1 晚
Front Desk 于 2024年04月8日 的回复
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Front Desk

10/10 超赞

Theresa

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Front Desk 于 2024年04月8日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

10/10 超赞

Jim

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean, staff was nice, quiet peaceful close to casinos, shopping and restaurants.
2024 年 3 月入住 2 晚
Front Desk 于 2024年04月8日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

10/10 超赞

Kristen

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good place to stay.
2024 年 3 月入住 1 晚
Front Desk 于 2024年04月8日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

10/10 超赞

Tanya，Ocean Springs

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
We had a good stay. Will definitely return!
2024 年 2 月入住 1 晚
Front Desk 于 2024年04月8日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

10/10 超赞

Francisco

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Front Desk 于 2024年04月8日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

10/10 超赞

Jennifer

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and close to the casinos
2024 年 2 月入住 1 晚
Front Desk 于 2024年04月8日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

10/10 超赞

Dariela

2023 年 12 月入住 2 晚
Front Desk 于 2024年04月8日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

6/10 一般

Leland

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Front Desk 于 2024年04月8日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

10/10 超赞

Charles

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 2 晚
Front Desk 于 2024年01月5日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Charlotte DFront Desk

10/10 超赞

Rosalva

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Front Desk 于 2024年04月8日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

10/10 超赞

Akaterine

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 3 晚
Front Desk 于 2023年12月29日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Charlotte D.Front Desk

10/10 超赞

William C

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Front Desk 于 2023年12月29日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Charlotte D.Front Desk

10/10 超赞

David

满意：清洁度、员工和服务、住宿条件和设施
Front Desk 于 2024年04月8日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚
Front Desk 于 2023年12月20日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

10/10 超赞

Elizabeth

2023 年 10 月入住 1 晚
Front Desk 于 2023年12月20日 的回复
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Front Desk

10/10 超赞

Antoinette

满意：住宿条件和设施，员工和服务
2023 年 10 月入住 1 晚
Front Desk 于 2023年10月16日 的回复
Antoinette,Thank you for staying with us at the Candlewood Suites Lake Charles South!We appreciate you taking the time complete a review of our property. Our team values your feedback so that we can continue to improve. When you are back in the Lake Charles area we look forward to you staying with us again.Front Desk

8/10 还可以

kevin

与家人出行, 带宠物出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
At some point construcion will begin next to this property thats what makes the parking a little awkward. Might consider a little better training for new staff. Some parts look unfinished and only one elevator works. No breakfast of any type. Restaurants very close though.
2023 年 9 月入住 2 晚
Front Desk 于 2023年10月13日 的回复
Thank you for staying with us at the Candlewood Suites Lake Charles South.We really appreciate you taking out your time to complete this survey for us. Our team really values your feedback in the survey and all feedback helps us to continue to improve for our guests. The team is extremely happy that you enjoyed your stay with us. We hope you the next time you visit our area that you will stay with us again. Please let us know if we can be of any assistance in the future.

10/10 超赞

Zachary

2023 年 9 月入住 1 晚
Front Desk 于 2023年10月16日 的回复
Zachary,Thank you for staying with us at the Candlewood Suites Lake Charles South!We appreciate you taking the time complete a review of our property. Our team values your feedback so that we can continue to improve. When you are back in the Lake Charles area we look forward to you staying with us again.Front Desk

10/10 超赞

Alfunzo

满意：清洁度、员工和服务、住宿条件和设施
Everything
2023 年 9 月入住 1 晚
Front Desk 于 2023年10月13日 的回复
Thank you for staying with us at the Candlewood Suites Lake Charles South.We really appreciate you taking out your time to complete this survey for us. Our team really values your feedback in the survey and all feedback helps us to continue to improve for our guests. The team is extremely happy that you enjoyed your stay with us. We hope you the next time you visit our area that you will stay with us again. Please let us know if we can be of any assistance in the future.Respectfully,Front DeskCandlewood Suites Lake Charles South

10/10 超赞

Donna

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Front Desk 于 2023年10月13日 的回复
Thank you for staying with us at the Candlewood Suites Lake Charles South.We really appreciate you taking out your time to complete this survey for us. Our team really values your feedback in the survey and all feedback helps us to continue to improve for our guests. The team is extremely happy that you enjoyed your stay with us. We hope you the next time you visit our area that you will stay with us again. Please let us know if we can be of any assistance in the future.

10/10 超赞

Arthur

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
New Hotel
Newly opened - clean and quiet
2023 年 8 月入住 1 晚
Front Desk 于 2023年10月13日 的回复
Thank you for staying with us at the Candlewood Suites Lake Charles South.We really appreciate you taking out your time to complete this survey for us. Our team really values your feedback in the survey and all feedback helps us to continue to improve for our guests. The team is extremely happy that you enjoyed your stay with us. We hope you the next time you visit our area that you will stay with us again. Please let us know if we can be of any assistance in the future.

10/10 超赞

Lei

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic 😍
I really enjoyed my stay!! I've recently had to visit Lake Charles every week for business, and this is the best hotel in the area so far. Loved it!!
2023 年 7 月入住 1 晚
Front Desk 于 2023年10月13日 的回复
Lei,Thank you for staying with us at the Candlewood Suites Lake Charles South. We are happy that you enjoyed your stay with us. The team hopes to see you again when you are in our area again.

2/10 糟糕

Lawanda

与配偶出行
不满意：清洁度、员工和服务、住宿条件和设施
There were hair on every unused bath towel. We asked for a new set and once again hair in allog the unused towels and all we got was an apology from the hotel.
2023 年 7 月入住 1 晚

8/10 还可以

Howard

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
WELL LOCATED AND CLEAN
2023 年 7 月入住 1 晚

6/10 一般

Sage，Houston

与配偶出行
满意：住宿条件和设施，员工和服务
不满意：服务设施
There was mold in the restroom on the ceiling. I took a picture of it, other than that it was quiet and ok.
2020 年 7 月入住 2 晚

6/10 一般

真实旅客

2020 年 8 月入住 2 晚

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Awesomeness
I was extremely happy with the stay and the room!!!! Extremely nice and comfy!!! Totally worth the price and the staff was super nice!!!!!
2020 年 8 月入住 1 晚

8/10 还可以

真实旅客

2020 年 7 月入住 1 晚

4/10 很差

真实旅客

与配偶出行
不满意：服务设施，员工和服务
Be aware they place a hold over $200.00 for a 3 night stay on a debit card, despite telling you at the desk that there will be no additional charges placed on your card. If you have a late check-in be prepared to wait over 45 min for someone to show up at the desk to check you in! The cupboard is sparsely stocked.
2020 年 7 月入住 3 晚

8/10 还可以

真实旅客

满意：员工和服务，清洁度
不满意：服务设施
2020 年 6 月入住 2 晚

4/10 很差

Frank，Houston Texas

带宠物出行, 与配偶出行
满意：员工和服务
The room was ok . They charged me $ 75.00 tax for my cat which they said nothing about when I made the reservations if I would have known this I would not have stayed there. They don't clean the room except for every 3 days. so you have to go down to the lobby and get your own towels and turn in your own towels and washcloths I will not be staying at candlewood again
2020 年 6 月入住 2 晚

10/10 超赞

Paul

满意：清洁度、员工和服务、客房舒适度
2020 年 6 月入住 1 晚

8/10 还可以

真实旅客

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施
Cleanliness of hotel. Found used syringes in parking lot in front of hotel. Had fight in parking lot of hotel with people who weren’t staying at the hotel.
2020 年 6 月入住 2 晚

2/10 糟糕

Esther

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Terrible
2020 年 5 月入住 2 晚

10/10 超赞

Tara

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施
All staff members we came across were extremely friendly. My only complaints are that the restroom in the lobby was out of toliot paper all weekend and, the shampoo, conditioner and body wash dispensers in our room were empty. I did not bring it to anyone’s attention. If I had I’m sure they would’ve gladly filled them.
2020 年 5 月入住 1 晚

8/10 还可以

Cesar

与家人出行
不满意：住宿条件和设施，清洁度
2020 年 5 月入住 2 晚

10/10 超赞

Tiara

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 4 月入住 2 晚